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February 2024 by Charles and Nicole Savage
Wow. Dont go here if you want customer service. My daugther bought an expensive pair of ski pants in Dec. After 6 sessions inside leg had a bunch of ski tears. I get that this is normal wear and tear....the operative word being 'wear'....she has hardly worn these and they were not cheap. She went in for help (hopefully an exchange) and was told no. No exchange due to normal wear and tear. She explained the previous pants she had gave her 3 seasons of wear before showing signs like that. She was told no. She is 17 so I decided to go speak with them to see if there was a misunderstanding. Nope. The store clerk/manager/owner/not sure which...older gent....stood by the wear and tear story when i went in for customer service assistance. I reiterated my daughters experience. His response was the same. My final statement (which i guess completely offended the sensibilities of the clerk/manager/owner/not sure which) was and I quote: "well thanks for selling my daughter a s#!TTy product for a good amount of money". At which point the clerk/manger/owner/not sure which looked highly offended at my potty mouth and said and i quote: "Well, no I am not exchanging them now".At which point I said: Wow. Ok. Well Thanks." Turned around and on my way out said: "Great customer service"My musings on the car ride home were: I guess that if i had used a different set of magical words or jumped through some magical customer hoops i may have gotten customer satisfaction.Clearly this kind of "customer service" is to be expected here when customer satisfaction is nowhere close to a priority. Very transactional business model. Buyer Beware when going to Mount Kirby Skis & Boards. Plenty of other Durham options. Stay Away!
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January 2024 by Edsel Adap
Great people! Good service. Very knowledgeable and friendly folks. They have a very friendly and loveable labradoodle. My kids love him.
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January 2024 by Derek Mereweather
Excellent, friendly service! Solid advice.
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December 2023 by Will Wertheim
You want old school, down to earth, personal service where everyone is passionate about powder (or corn ice as Ontario is renowned for)? This is the place. Legendary! They sell new and used equipment and we've always walked out with our needs met.
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December 2023 by Saif Syed
I’ve had the pleasure of shopping here before and the experience is usually fantastic. However, today was a challenging day. I drove from pickering to oshawa with my 3 young kids and got there for 4:45pm 15 min before closing and wanted to buy ski boots for the youngest daughter. The employee said he cannot help measure her feet or sell us any boots because it’s too close to closing time. They then closed the store at 4:53pm. Really disappointed
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November 2023 by Darra Chrysler
I bought my paddle board here in the spring. Great price and great service. They even carried it out and helped strap it on my car! I will be heading back soon for ski season!
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March 2023 by Laura Rey
They are always so helpful getting my daughter outfitted for ski season! I don’t ski, so I appreciate their advice and help!
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February 2023 by Colin Ainsworth
This is the place to get your ski equipment! It was time to update my equipment so on a recommendation, came here to find a new pair. I was able to get the right pair of skis and boots at a great price point with great advice and assistance. They took the time to help me get the right boots with no pressure whatsoever. I’m a forever customer now!
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February 2023 by Kirk Allen
This place is great. Service and knowledge is unbelievable. Hands down best ski shop I've been to in Durham. These guys know their stuff
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February 2023 by Theodore Horner
Went in today to see about potentially purchasing some gear as a beginner skier. I went in with very little knowledge, but felt like I was in great hands. I met with Keith and he was incredible! He spent so much time ensuring my full set fit (turns out my previous rental sizes on the slopes were wrong), and taught me as he went. I didn’t feel pressured to buy any products, but ended up with a great package deal. I liked the atmosphere, the shop pup Kirby and the banter from all the employees. I will definitely be stopping in every year, and I like that I was able to stay within my community to get great gear!
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February 2023 by Sergey Kalinichenko
The best boot fitter and ski shop in the area. Highly recommended.
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January 2023 by Kris M.
Lots of stock. Prices are reasonable. Staff is very knowledgeable and friendly. We will go back again.
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January 2023 by Justine Brassard
Great spot for sports good, the staff is friendly, knowledgeable and patients with the kids.
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January 2023 by Kim Whyte
Excellent service start to finish from Lindsey, Dave and Matty yesterday at Mount Kirby Skis and Boards. Took the plunge and purchased new ski equipment and some accessories. Zero pressure and lots of very knowledgeable guidance, fair prices too. I went back in today to exchange the patterned ski bag for a solid colour and was in and out quickly with no issues. Highly recommend!
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December 2022 by JRJ G
Great service today.Bought skis. Bindings. Boots. Poles and helmet for 2 adults and 2 kids.Thanks again for all the help
