SAIL is a proudly Canadian outdoor superstore, the biggest in the country. It offers a vast selection of clothing, shoes, bags, outdoor equipment, rock climbing essentials, and hunting and fishing gear like no other. The store is nicely laid out and customer service is amazing, great, and very informative. The staff are a strong team of specialized consultants who are friendly, knowledgeable, and cheerful. They are always around to help but do not hound customers. Staff members truly go out of their way to assist, providing several options, confirming suggestions with teammates, and making helpful recommendations. They help customers find what they need, order items for them, and ensure a pleasant encounter. The experience makes customers feel valued. With over a dozen branches and an online store, everything found at SAIL can be accessed from the comfort of home.
My first time being in this store, I was greeted and helped by Pam. Pam is very knowledgeable when it came to cold weather gear. She helped me make a big purchase of getting snowboarding gear and I’m very happy with everything.
February 2026
During my recent visit to your store, I was helped by Jesse. A lovely young gentleman who tried his best to assist me with my request. He provided several options and he asked a teammate, Saga to confirm his suggestions. It was a rather pleasant encounter, and I appreciated their input....
January 2026
Very friendly and helpful staff. Got what I wanted in less than 10 minutes.
