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February 2024 by Pat Thompson
Eric set me and my wife up with new devices! Thanks for all your help.
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January 2024 by danielle cox
Upgraded my phone yesterday. Virgin staff, Aaron was amazing! Incredibly knowledgeable, helpful, professional and efficient. Great experience. Can't say enough about his great customer service. Nice job friend!
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January 2024 by Robert Weller
Very good service Tariq helped me pick a great phone to upgrade my whole family to. He told me what I needed to hear not some fake sales pitch very truthful I respect that I will definitely being going back.
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January 2024 by Shoneika Lindo
My internet failed on me today and after spending over an hour on the phone with the customer service team, my mom and I were given specific instructions on what the next steps to take are. Without letting us know she needed a piece of ID, we followed her specific instructions and came to the Oshawa Mall virgin mobile Kiosk and was met by a gentleman who let us know their policy when it comes to having ID for what we came here for. Upon speaking with said gentleman, an extremely rude employee named Nick inserted himself into the conversation, with no invite, and responded to my mother in the most in humane way possible. I’ve never experienced anything so disrespectful in my life. I called him out on what he said and he knew at that point how wrong he was. I will be taking this higher up to HR.
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January 2024 by Darcy Michaud
Eric did amazing thanks for the great service
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January 2024 by Metal Church Reverend
A great help
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January 2024 by jongyoon im
My virgin services have been great! Eric was very helpful in getting my family set up with home internet.
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January 2024 by Andrew Bolton
Eric was great in getting me a new plan. I've been on Freedom for ages so it was a welcomed change. The service is so much better.
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January 2024 by Kevin Tran
A friend mentioned to me that they had a great experience here with Eric and was very helpful on getting their new phone/plan set up. I decided to check it out (during boxing week) it was very busy and hectic and I can only imagine how the stressed the workers are but when it was finally my turn when I spoke with Eric he was caring, respectful and very knowledgeable on his tech, I explained to him everything I needed and asked him a billion questions and he reassured me that I was getting the best deal and if there is any problems, he is the person to go to. After this experience I can confirm that he was one of the best employees to ever deal with ( even during the hectic holidays ). As my friend suggested to me, I highly recommended coming here and visiting Eric for all your needs.
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January 2024 by Bee
I had my phone go buggy on me, and I came in for help to get a new one. The first time Eric helped me pick out a phone, he talked me through the process effortlessly. The past few times I’ve come in for accessories or to talk about my current plan, he’s been there each time. Grateful for this location.
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January 2024 by James Thomas
I got a great plan with Eric. Him and Jay were super helpful with a billing issue.
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January 2024 by Kaushik Kar
Visited the store couple of days ago, one of the employees, Eric, helped me out perfectly! Answered all my questions and actively offered the best deal! Great service!
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December 2023 by Shola Arogundade
In November I went to this kiosk and asked to add my mother’s line (which was with Bell) to my already existing Virgin account. The Virgin rep (Eric) instead created a new separate account which negatively affected my credit score and presented me with a big inconvenience. When I called Virgin customer care they only offered me a $5 credit for the inconvenience.
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December 2023 by Krissy Gilbert
I had the absolute BEST experience with Aaron on Monday December 4th, 2023!!!Aaron not only saved a purple Samsung S23 FE phone for me, he akso knew his job inside and out. I was practically speechless at how well he could explain virtually everything about my new phone and services, right off the top of his head ?He was so friendly and cheerful, I honestly felt that he does truly enjoy his job and especially interacting with customers.Aaron seemed to me to be a hidden gem in a society of soured Customer Service Reps.I have been a Virgin member for 16+ years and have largely dealt with individuals over the phone. As long as Aaron is at the Virgin Plus kiosk, I will keep coming back.Great job Aaron, thank you for putting a smile on my face ?
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November 2023 by Kash
My name is Cameron and I saw JAY for a new phone because mine fell in the ocean in Cuba. He was 10/10 experience. Good customer service, good knowledge, and made the process very easy. He deserves credit for the good work. Thanks
