-
March 2024 by Nabil H
Nothing the the best service.Thank you allN
-
February 2024 by Dusty Italian
Great dealership experience .everyone was super friendly and helpful .great place to get your next Lexus .
-
February 2024 by Richard R.
Terrible experience! Made and confirmed sales appointment online, on arrival no one at the concierge desk, flagged down a passing employee who directed us to waiting area while our sales consultant spoke to another couple, waited 20 minutes watching a very chaotic showroom, then left in disgust. We bought a new car elsewhere the next day.
-
January 2024 by Masood Rahmani
I have bought a Lexus TX350 SUV recently. I was dealing with Bing, he is one of the best sales guy I ever meet. Very respectful and knowledgeable, man with unlimited patience! I was recommended to him by a friend, but I would strongly recommend him to anyone looking for new or pre owned car or SUV. I’m very happy with purchase!Thanks Bing!!
-
January 2024 by Gaith Ali
We took delivery of our new Lexus 2 days ago. Thank you Alex for your help with the process of purchasing our first Lexus. Alex is knowledgeable, genuine and a pleasant person to deal with. Rob in financing was very helpful and provided great customer service.Very happy with Bel-Air Lexus!
-
December 2023 by Nazmul Islam
Bought my 2020 RX 350 CPO. Buying experience was great however I am disappointed my first service visit.Scheduled for a dashboard noise diagnosis and also the engine oil sign needed to reset as it was changed 10k ago.When I dropped off my car the service rep wanted to do a Inspection(Service 3) which I corrected by saying just needed to reset oil change message.To my utter surprise I was billed $95.99 for the visual inspection. I wished I had read the document before I signed.This was a case of miscommunication with the customer or just could be simply trying to over sale the stuff that I don’t need. I hope the service department be more straightforward with their customer.Update:Alisabelle reached out to me regarding the miscommunication. She listened to what happened that day patiently to rectify this issue. After a good discussion, we came to an agreement of getting a free oil change on my next service visit.Also, Bel Air will take another look to the dashboard noise problem in January.Not only this, I addressed all my little concerns with the car and my future service needs. She will work on them.Bottom line is, this how a legitimate business should be run and earn customer satisfaction. I appreciate this approach; hence, a 5 star!
-
December 2023 by Michel Lauzon
Michel is the best
-
December 2023 by Martin Huot
Service is outstanding!!!!
-
November 2023 by Luke Sauve
I brought my 2020 RS350 with 23k to Belair Lexus for scheduled oil change and mounted snow tire installation. They called me saying that one weight had fallen off one of the wheels so they recommend rebalancing all 4 mounted snow tires, which I allowed and furthered that the vehicle needed a front end alignment, ironically they hit me with this need last time I was in earlier this year and had it done. I just drove back from Toronto and the steering was perfect with no pulling, so I declined the rep said that I most likely hit a pot hole and that he’d note it in my file, I took this as a vail threat. In thinking later, why didn’t the service rep simply recommend the rebalancing of the one mounted snow tire that had a missing balancing weight. Unfortunately, I experienced up selling with questionable twist! In these trying times I strongly believe this Important to know and to share.UPDATEBel air Lexus management has reached out to me and apologized for the inconvenience experienced. Remuneration in the form of a credit was offered and accepted for the wheel balancing and for the next basic scheduled maintenance. Good business initiative.
-
October 2023 by DANY NADEAU
I just took delivery of my new IS 500. Alex is personable, genuine and knowledgeable. I appreciate that he is driven to serve me as a customer. (as apposed to focusing on selling me a car) Rob in financing made my options clear without any sales presure. Overall great experience at Bel-Air Lexus!
-
September 2023 by Maqbool Ahmad
I just bought my new Lexus IS from Belair Lexus and I have to say this was the best Dealership experience I have ever had. the team at Belair really knows how to do customer service the right way! If you are looking for a new Lexus talk to Alex in Sales he really knows the cars and took the time to explain and answer all of my questions!
-
September 2023 by sal
Alex's stellar customer service and swift delivery exceeded expectations. In just 3 months (not 6-8 as promised), my car arrived. He helped explore every option and financing was effortless. Thanks!
-
September 2023 by Ashley Ceasor
Thank you for the great service Stephane!!You went above and beyond to help me find the exact vehicle I was looking for. I will be sure to be back in the future.
-
September 2023 by Nick Leblanc
Amazing dealership, very professional and classy. Other dealerships failed to take me seriously given my age. Mark V took very good care of me to ensure that my purchase would be as exciting as it was easy. Mark went above and beyond and for that I am grateful. Very impressed with the service and will be back in the future to see Mark for my next Lexus.Thank you Bel Air!
-
September 2023 by Serge Hobs
I had an amazing time leasing a car with Alex Grigorescu. He knows his stuff and made everything super easy. Highly recommend!
