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February 2024 by raph racine
Great deals and service!
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November 2023 by Christina C
The entire team needs customer service training!!! (Those that were working on November 22,2023 around 1pm)I went to this store because they had the product I wanted in stock; I checked via bestbuy.ca prior to going there.Upon arrival there were three employees working and all with clients. There was also another person there, I am unsure if he was a staff member or not; he left shortly after I entered (approximately 2mins after).Upon arrival I positioned myself in line. There were no customers waiting to be serviced; I would be next. It took almost 10mins before someone acknowledged me.Two other individuals joined the line after me. One of them made a gesture to one of the staff and he came over and spoke to her (Good job to him. Even though he did not greet me when I came in the store and/or asked me to wait because they were busy with other customers he still looked in the direction of the customers that were waiting and he came over and helped the lady).I have no issues waiting; it could've been for 30mins but at least greet me and the other customers that were waiting and inform us that you will be with us shortly.This to me is common sense.I hope I do not have to go back to this bestbuy location again. I was extremely disappointed.I did inform the team member that eventually assisted me with my purchase that the team needs customer service training.Bestbuy.ca you need to provide your team with the tools to be successful and provide good service; provide your team with customer service training.
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November 2023 by pkda 1631
Very poor customer service. Avoid this place.
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November 2023 by Pierre Couffon
Great staff, knowledgeable
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June 2023 by IDONTREPLYTOSPAM
Avoid like the plague.They have unlocked phones in store but will refuse to sell you one if you don't want to sign up for a plan.If you attempt to order online, they will cancel your order in favour of sales that involve them making a plan sale. Go ahead, I double-dog-dare you: right now, try to place an order online to pick up an unlocked phone. It'll be cancelled by the store.They either don't answer phone, or they're chatting with friends on the phone which results in you being automatically disconnected after selecting an option to speak with someone.Worst store I've ever dealt with and surprising Best Buy's name is associated with them.
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June 2023 by Laura Proulx
Lots of selection!
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December 2022 by Kevin Desnoyers
Don’t come to this place just to buy a charger, case or earphone. You need to wait an hour in line. They should have an express cash for quick purchases and another line to get mobile phone hooked up.
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November 2022 by Sarah Mann
Clean. Great help.
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November 2022 by joel diab
Really friendly staff and super easy to navigate.
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November 2022 by Melanie Gaudreau
Must pay before and not sure if available gives response in 24 hours its online
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November 2022 by Serg
I will only buy phones here. The staff are very helpful and knowledgeable! Highly recommended to visit!
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November 2022 by Jan Thapcharoen
Good customer service
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September 2022 by Joe M
I went in to buy a charger adapter for my Samsung phone. They had it at a reasonable price.
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May 2022 by Jim Purchase
2022 UPDATE: met with the manager today and she was very nice.I wish they had some pop socket auto attachments.….. …..Previous exp:Not especially happy about their customer service at this location. After waiting 10 minutes at gate as there was 3 people inside. A young man asked me what I’m looking for. I say popsocket mount. He says oh ya we have those then goes to check and I don’t see him for another 30 minutes!Meanwhile a woman working there doesn’t care about anything it seems just wandering around. A Filipino woman sitting on the ground in front of counter, waiting for her cell phone that took ages.It was a scene that could have played at the theatres lol..I like the store though and I’ve spent thousands and thousands of dollars at Best Buy over the years. This mini location is so convenient!
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May 2022 by Anthony B.
I received a phone call from Bestbuy MObile offering me a deal on a contract. I gave them all my details and found out afterwards it was a scam. Here is the email I received. 380 Coventry Road Ottawa Ontario K1K 2C6 BestBuy Mobiles May 6, 2022, 5:08 PM (3 days ago) to me Hello , As per telephonic conversation, we have the best deal for the latest Samsung And Apple Products. You requested deal is as Follow: Your requested deal is as here: 1: Order Phone Handset Iphone 13 PRO MAX Capacity: 128GB Colour: Your Choice 5G Internet Data 20GB Data with high speed And 200 international mins Unlimited Calls Unlimited call (All across the US/Canada) Unlimited Text Messages Text Messages((All across the US/Canada) 5G Internet Data 20 GB data with high speed International Calls 200 international mins Network & Number Freedom network and the same number Call Forwarding (Unlimited) Roaming Charges Peace of Mind Canada Network Provides: Remaining Due Balance x (24 Month) Security Deposit $.00 (Adjusted in your 0 Monthly Bill) Total Monthly Charges $59.78 (Including HST) Contract Time 24 Months . INSURANCE PLAN: Your phone must be less than 3 months old at the time you sign you up insurance. We do not cover anyone under the age of 18, phones purchased second hand or bought outside the canada. Proof of Usage (Evidence from your network showing you phone has been in use since the Policy was purchase and up to the event giving rise to the claim) And Proof of purchase will be requested if you make Claim. ''Its 2 years contract like 24 months contract and after 2 years the cellphone will be your own property. And When Your contract will be done, So you Don't Need to Pay Even a single cent And Phone Will Be Unlock For You and you will get a 15 days as a trial period within 4 to 5 working days you will get you parcel at your Door Step.'' Trial Period : *You have a trial period of the first 15 days, if you found anything wrong with the device you can cancel the contract without any cancellation charges and the upfront cost you paid that will be refunded back to your account. After one month you'll receive your first monthly bill. If you change your mind you still have time for three months to cancel the contract without any cancellation fee, but the line rent you have paid for three months and the upfront cost will not be refunded back.* UP-GRADATION : If you want to upgrade your contract you will not have to pay for the previous contract and once your contract will be upgraded you will only be covering the monthly bill for your new contract including your Area Tax as well. We will activate your new chip card and your previous chip card will be disabled and you don't have to pay for your old contract. We are just going to cancel your current contract with your authorization and cancellation charges will be paid by Phone Ltd., by taking the PUCK CODE from your current services we will provide you the new SIM card with the same number and the same network provider. Once your order will be confirmed you will get a confirmation email from our side and a verification call from the Dispatch Department and we will provide you the tracking number for your order so you can track it by yourself. Your parcel will be delivered at the address you will be providing and it must be the same address which is registered with your bank as well. You will receive your parcel within 3 to 5 Working days after placing your order. BestBuy Mobiles.Ca Call to *647-697-2107* Service numbers are Formed by combined access charge and service charge. If You Have any Question Please Feel Free To Reach Us:Best Buy Mobile® For answers to common questions, browser our Help Centre pages. If you need help with something more specific, have an in-store question, or need to contact us urgently, see below: Our 24/7 live chat is a great way to get the help you need. If the chat appears offline, wait a moment and you will see the status switch to "Online". If our live chat isn't available, please give us a call & leave your voicem
