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June 2023 by IDONTREPLYTOSPAM
Avoid like the plague.They have unlocked phones in store but will refuse to sell you one if you don't want to sign up for a plan.If you attempt to order online, they will cancel your order in favour of sales that involve them making a plan sale. Go ahead, I double-dog-dare you: right now, try to place an order online to pick up an unlocked phone. It'll be cancelled by the store.They either don't answer phone, or they're chatting with friends on the phone which results in you being automatically disconnected after selecting an option to speak with someone.Worst store I've ever dealt with and surprising Best Buy's name is associated with them.
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December 2022 by Kevin Desnoyers
Don’t come to this place just to buy a charger, case or earphone. You need to wait an hour in line. They should have an express cash for quick purchases and another line to get mobile phone hooked up.
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September 2022 by Joe M
I went in to buy a charger adapter for my Samsung phone. They had it at a reasonable price.
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May 2022 by Jim Purchase
2022 UPDATE: met with the manager today and she was very nice.I wish they had some pop socket auto attachments.….. …..Previous exp:Not especially happy about their customer service at this location. After waiting 10 minutes at gate as there was 3 people inside. A young man asked me what I’m looking for. I say popsocket mount. He says oh ya we have those then goes to check and I don’t see him for another 30 minutes!Meanwhile a woman working there doesn’t care about anything it seems just wandering around. A Filipino woman sitting on the ground in front of counter, waiting for her cell phone that took ages.It was a scene that could have played at the theatres lol..I like the store though and I’ve spent thousands and thousands of dollars at Best Buy over the years. This mini location is so convenient!
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April 2022 by Vitaliy
Small store.Maybe it's not the best option in terms of variety of phones. But it's great for phones accessories. The price for Air Pods was the same as in official Apple store.Also, they still have the latest phones models available to try.I found customer support well organised.The only disadvantage that I found was that a particular phone model I asked for was not available for cash. It was possible to buy it only locked with mobile operators.
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April 2022 by Tania Mercure
My cell phone was over four years old, and it was time to get a new one. I popped into the Best Buy Mobile in Place d’Orleans, and the store manager, Anita started helping me right away. I had an idea of the kind of phone I wanted, Anita checked what she had in stock, and after some back and forth about the phone's colour, we both agreed on the forest green one! It was like talking to a girlfriend, which I appreciated. Anita is very professional, extremely helpful, friendly and went above and beyond. It had been a minute since I bought a new phone, and to be honest I was dreading the experience of getting another one. Best Buy is lucky to have Anita! I highly recommend this store, even the other young man Gio helping other clients, was also very professional, and pleasant. You need a new phone go to this shop.
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December 2021 by Wes Chan
Store was clean and the customer service was great. Anita was very helpful and friendly. I would definitely recommend to go there and go back again.
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November 2021 by Llewelyn Butterworth
Great service and friendly staff. They don't push plans down your throat and gets you what you really want and need. Definitely a return customer!
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October 2021 by Amin H
They called me around a year ago for the promotional offers,after several times I started getting numerous phone calls from different phone numbers, they didn't even stop after I refused to get any,they're literally harassing me back and forth whenever I'm busy or driving. Very bad company
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September 2021 by Aman Bhullar
Guys don’t blame this store for not getting the phones, I also got a call few days back saying that they offers me 12 pro in just 90$ per month and that guys took all my details( even card number) . They sent me an email that looks very professional( including contact information) but using this store address. I called them several times but unable to contact. So today I called directly to the store and they explained me everything happening right now. So I just blocked my card today.Big thanks to this store who saved me from scam.Be aware guys and don’t blame anyone else for your own mistakes.Peace ✌?
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September 2021 by Amin Hasmani
They called me around a year ago for the promotional offers,after several times I started getting numerous phone calls from different phone numbers, they didn't even stop after I refused to get any,they're literally harassing me back and forth whenever I'm busy or driving. Very bad company
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September 2021 by Alexis DeGuzman
Had a great experience here. Super knowledgeable and patient staff who will help you no matter how complicated and tedious your phone situation is. Great deals as well, definitely recommend this location!!
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September 2021 by Anjana Krishne
I called and made sure that iPhone 12 pro is in the store. I went to the store and asked for the same and had to tell him the reason that I want to pay off my iPhone pro max and take it to my home country and give it to my brother. So I wanted to buy this 12 pro and use the same when am back here but the guy I talked to refused to give the phone to me telling some unjustifiable false acquisitions. Which was brutal and I never expected this from a customer service executive. I left the store and went into Best Buy Orleans the other store they gave me the phone immediately and I could gift my brother and everything was fine. But I would never recommend someone to go and purchase anything from this particular store. I had to tell at-least this. Zero rating.
