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January 2024 by Fati Ma
Darcy Smallenberg didn't respect me, she spoke to me out loud, she didn't listen to me for feedback even though I've been a customer for 6 years. Darcy Smallenberg a racist person she contacted all the brouns stores to say they did not accept the return of my item as soon as I went to another brouns store a person informed me that Darcy Smallenberg just called to mention not accept my return.
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December 2023 by Jason Chesebrough
Bought some boots. Salesfolks were busy as all out but the selection was right.
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November 2023 by Diana Ruiz
Browns Rideau has a great selection of boots and winter sneakers for women. Check their Sorel new sneakers. They are winterized and really light.
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November 2023 by Imad Eter
Thank you David, for your time, patience and positive attitude when helping me pick out a pair of winter boots :)
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November 2023 by Felicity C
Two employees working the register told me I HAD to sign up with my email address to get a receipt, even when I said I didn’t want to give them my info and just wanted a paper receipt. They said it wasn’t optional but assured me I wouldn’t get any promo emails. Lo and behold, I’m getting promo emails. Are the employees getting a commission for this or something?? Very irritating.
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September 2023 by Abdoulaye Kanoute
I bought some shoes there, very cool ?
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September 2023 by Ziazan Adrienne
Had an amazing experience at this location! I had a complicated situation but the staff and management went out of their way to help me get the perfect fit.
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August 2023 by T
You have some impolite Workers at your rideau shop. Really rude and unprofessional. Never going back to the Browns Rideau, I’d rather go to another Browns then the Rideau one. Trash.
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August 2023 by Hiba Houmani
I recently visited Browns and I was looking for heels for my sister. The second I walked into the store I was greeted by an associate named Seth. He was absolutely amazing and so genuine. Seth went out of his way to print us a piece of paper with all the stores that had the heels we were looking for since the one we wanted was sold out. He also gave us another paper with the SKU number of the heels and instructions on how to order it in case we couldn’t go to the other Browns location.He also tried to help us find alternatives that we might actually like rather than giving us random heels. I was shocked at the fact he actually listened to what we wanted, which is pretty rare. We went to other stores in the mall and they weren’t as helpful. They didn’t really listen to the criteria we wanted. My sister and I truly appreciated the fact he was genuine and listened to us.Big shout out to Seth, keep up the good work!
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August 2023 by Gabrielle Brunet
My parents had gotten me a pair of boots from this location for Christmas 2022. Unfortunately they were a little small. On boxing day I went down to the store to exchange them for a bigger size. Fast forward, I recently received an envelope from them. They were kind enough to return to me a seperate Christmas present that I had somehow mixed up and accidentally forgot in the shoe box I brought on boxing day. so to whoever went through all that effort, thank you! :)
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August 2023 by Guicho Amador
Variety of fashionable shoes at high prices.
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June 2023 by Ben Haile
Wonderful service
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April 2023 by Daniel Leo
The shoes were comfy.. their ads over welming.
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April 2023 by Beck Deresse
I went in the other day and there were multiple employees standing around and exactly zero other customers, except for me and my friend. I asked if they had a certain shoe model in my size and the redhead sales associate said to me "I don't know any of the shoe models by name. You'll have to show it to me on the floor." I would think knowing the product would be one of the few requirements needed to work at a shoe store. She also didn't seem interested in looking up the shoe in the system or walking with me to the shoe I was talking about. I left and went to Footlocker and they were more than happy to help me out and Footlocker was really knowledge about the products. I don't think I'll ever visit Brown's again, it was such a shameful customer service experience.
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February 2023 by Gordon Greig
Did not visit
