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February 2024 by Julien Sublet
Very good products and fast delivery but very poor customer service. I had to contact Laguna directly because they never replied to my email and phone calls.
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August 2023 by The Reviewer
Neat store with a lot of industrial machinery inside. There were staff around but none asked if we needed any help. We went to the front counter to ask if they had the item we were looking for in stock. They were sold out. No further help provided as to when they would be back in stock or ordering one to the store. Will purchase item from another local vendor.
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August 2023 by Keith Smith
This was our first visit to the store in Ottawa. And what an amazing experience. The staff went above and beyond what is expected of any store. No matter what questions we had someone had the answer. They never pressured us so that to me made it !!We will definitely be making at trip there soon!!
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July 2023 by Nirmit Patel
Garbage customer service, I would rather buy tools from other companies who have very good return ,price match policy and customer services, worst experience from the staff they seems enoyed upon asking simple question. I bought mortiser bit 1/2 inch when i open the box it was 3/8 , I drove 40kms back to replace so check the box before you leave, last visit I ask some one Do u have sharpening wheel which is less coarse ? Rather then help me find that direct me to other person on floor , it seems i was not valued customer for them. Talking about tool quality, some of their floor models are damaged without using, so dont know how wood that last in real time.
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April 2023 by Paul Clarke
Wonderful service from Jessica and Dave. Great advice for a newbie such as myself.Today purchasing a Steady Rest and dial calipers for a metal lathe.Definitely coming back!
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April 2023 by tablehead3
Incredible service! Not only do they have an excellent selection of products but the staff is knowledgeable and passionate. The feeling of both welcomeness and the confidence I’ve been given from interacting with the staff is nearly unparalleled in modern stores.I was served by Shay and David.
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April 2023 by Sue Sgueglia
The store had incredible deals. Some computer issues at check out so we are still waiting in line to pay after an hour. Everyone is friendly and calm so it’s been a great experience.
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April 2023 by Roy S
Top notch as usual.Tent Sale was super crowded and check out very very very super slow.Cashiers were overwhelmed but very friendly and courteous.They need a better scanner system to help them in a rushBut overall Busy Bee is the best ! !
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April 2023 by P Beauchamp
Very slow lines at the tent sale but to be expected. Good sales. Value appears good
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March 2023 by Emmanuel Talbot
I ordered several times fro. The. In the past but this will be the last. I ordered a kreg bandsaw guide and received an open box with missing parts. Contacted them and was ignored. Also ordered a bandsaw blade and quality was poor, ended up ordering an Olson blade from amazon, same price but quality far superior. Last time I order from them.
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March 2023 by Victor Diamond
Firstly, I would like to say that BusyBeeTools provide good value for money for their products. I also find that their sales people are helpful in their stores, specifically their Ottawa store where I have conducted much business.Their online business, related customer service and some business practices are antiquated, dysfunctional and when combined with callous disregard of their customer from the top of the organization down does not bode well for anyone intending to do online business with them.This is not only my experience but is reflected in multiple reviews over the internet.In my most recent disturbing experience is when I placed an order online for an AXIOM CNC machine together with accessories totalling $31 000. My credit card was charged. I followed up with a query checking if there were additional shipping charges and potential shipping dates. As I could not get through to their service desk, I left a message and attached a message to the order. I finally got a call back from them saying due to an error on their side, they canceled my order and that I would need to re-key it. Besides the inconvenience, the main issue being that they had already charged my credit card and would charge my credit card again if I rekeyed the order. I indicated, OK, cancel the order but I will wait for the refund before placing a new order.The status on the web site showed “Awaiting Shipment” for days after until I questioned them about this and asked if it should not show “Canceled”. Over this period, it was impossible to get hold of them, when I managed to get a message out of them, it was just “Its already being refunded”. Which was not true. The order status then changed to “Declined”, presumably Credit Card Declined? Which is incorrect. I could get hold of anyone at BusyBee Tools. Neither through their Customer Service Desk, nor Leadership Team. I was effectively ghosted! Busybee holding on to my $31 000 for which they never intended, nor did attempt to provide any service.I disputed the transaction through my bank, and finally got a refund 1 month later. BusyBee tools this is not the way to run a business!So Online Customer Beware.
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January 2023 by Jason Ward
Always a good selection of shop related tools you just can't find almost anywhere else.
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November 2022 by Greg Montgomery
Fantastic and helpful staff helpped me guide my purchasing decisions.
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October 2022 by Samus None
Do not trust any products reviews on their website. They do not accept honest reviews with 1-2-3 stars.I ordered an 8IN. JOINTER HELICAL CUTTER CX08HC and I received a jointer done by amateur. They forgot to cover the outfeed table while sprayed painting the jointer. Its a mistake that shouldn’t happened. Plus, It’s not an 8” jointer as it’s 1/16” from being an 8” jointer. Most jointers when it says 8” its either at least 8” or more. For a jointer that cost almost 3300$ tax and shipping incl. I expected a much better quality control. And of course, I can’t return it since it cost 400$ to send it back. First time and last in buying from them.
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September 2022 by Chris McGuffin
I have been a customer of Busy Bee since 1998 and I have a lot of experience with Craftex tools. For the most part, they strike a good balance between cost and performance. Unfortunately, my experience is that the warranty is worthless. I brought a CX125HC planer in for repair 21 months after purchase. The rollers were slipping and the cutters were leaving burn marks on the wood. That was 17 weeks ago. The Ottawa store has great staff (pleasant and knowledgeable people) but they have no visibibility or influence on the repair process. When I call customer service the representatives tell me it is "under inspection". Four + months is a long time to be without a tool and no updates on when to expect it back. Using LinkedIn I reached out to the President (Hanif B.) the CEO (Anil Balolia) and the Senior Sales and Marketing Manager (Scott Brumwell). They are all ignoring my messages. I will update this review as time passes and if I ever get a response from Busy Bee. Small Claims court may be my only recourse. I will let you know...Update 1: The day after I post this review Busy Bee tells me my planer is back from service and working properly. As an act of "good will" they offer to take it back with 40% restocking fee. I took the planer home to try it out. Still not working so I posted a video of my test on YouTube (search my name or CX125HC to find it). Have a look and see for yourself. I think consumers deserve better from a company boasting a 3 year warranty.Update 2: I produced a second video review for YouTube. The second video is a side-by side comparison between a new CX125HC and the planer I was asking to be repaired under warranty. It clearly shows that the faulty planer wasn't performing well. In response, Busy Bee offered to take back the faulty planer and give me a store credit for the purchase amount. I accepted this offer and I will remain a customer of the store.
