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November 2023 by HA
Visited the store to return an online order that didn't fit. The sales people working were really welcoming and friendly. We had no issues with the return and were able to find a pair that fit. I'll definitely stop by again as my family and I love Crocs ! Parking can be a bit tricky so I'd advise just parking at the mall and walking to the market. The market has free parking on Sunday but we had to drive around to find a spot !
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November 2023 by Charbel
All of the staff were just standing at the register gossiping and on their phones. Saw many customers walk in and not a single one was greeted or asked for help, including myself. Service here is lacking heavily.
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September 2023 by Zhang Sarah
The stuff is not helpful at all! I ask him if there is size 23, he said no and all available are on the wall. But so saw him helping other customers and offered he will go to check downstairs to see if there is size. And I asked him again, he repeated the same to me. And I pointed there is size 23 which hungs higher on the wall. Worst experience
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September 2023 by M
Great selection of styles and sizes. Huge selection of Jibbitz to choose from.Staff is friendly and helpful.
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August 2023 by Mary T.
Recently, I realized that own or have owned black pairs of Crocs. I wear a women's 11. I got most of them at Winners. It's sad that to get a size that fits me, I have to sacrifice a rainbow of colours for fit. It's the main reason why my Crocs are all black. I wanted a purple pair of Crocs. I have wanted purple ones for years. I came close when I was at Dick's Sporting Goods in Bloomington earlier this year. It had better colours and selection, but I still couldn't get them in my size and in purple.I did a search while in Ottawa and found this Crocs store in ByWard Market. I normally head this way to eat. Well, it was still the case, but I wanted to check this store out after having a late lunch.I parked my car in a lot by Courtyard by Marriott and walked over. I entered the store. It was fairly busy, with staff talking to a man for practically the whole time that I was in this store.You can decorate your Crocs with fun charms known at Jibbitz. There was a sale going on with selective Jibbitz sets. There were food and pompom ones, so I got both of them.I was extremely happy in this store. I saw every Crocs style, from the classic clog style, to slides. I went with classic ones. I got to choose between purple and lavender. I went with the latter and I found a pair in my size.One acronym: OMG!Thinking that I was delusional, I grabbed the pair in my size and headed up a short set of stairs to try them on. There was seating. These Crocs fit. I wasn't dreaming!My feet were so happy in them. I had been walking quite a bit that my feet felt like they were getting a short massage walking around the store. I said yes to this pair.When you are on this upper floor, you have hit the clearance section, which is closest to the window. I saw sparkly platform Crocs, platform sandals, thong sandals, and more at reduced prices. This section was awesome!I went to pay for my items. My wanting to pay for my items made the man finally stop chatting up a storm with two female staffers. The woman closest to him at the counter seemed rather unenthusiastic dealing with me.She asked me if anyone helped me. I immediately said no. The two female staffers were clearly engrossed with whatever this man had to say to them. Why bother asking such a ridiculous question when you both know the answer to it?I paid with a credit card. Done!The woman placed my items in a paper bag with handles. I thanked her and left.I remember shopping moments later at another store. I had a chat with two other folks, a man and a woman, after they saw my Crocs bag. They were interested in getting a pair, so I directed them down the street.I am the quiet hype woman. I shop. You see my bag. You want to shop there, too. I really need to get paid by Crocs... haha!Other than the weird lack of warmth with staffers, I loved shopping here. I love my Crocs. It's nice to have a lavender pair of Crocs at long last. They are comfy and oddly hip these days. The Jibbitz are easy to install and are cute.(311)
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July 2023 by Celia
2 staff standing next to each other, I proceed to ask about the sizing and availability of a pair of sandal, one of them looked me in the eyes and took a pair of sandals flipped it over. She turned around and continued unboxing the boxes. I thought she was searching in that box for the pair of sandals i was asking for. I waited patiently, no answering, she just walked away and continued doing her thing, no answer, as if I was transparent. The other employee saw all this happening, and proceeds to walk away after having eye contact with me. The customer service here is rude and unwelcoming. Very dissapointed. Will never come back here.
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July 2023 by Jacob Wright
Staff is friendly. But closes at 6 and doesn’t even have size 8/9. Brick and mortar deserves to go out of business.
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June 2023 by M H
Busy almost every weekend! The staff manages the crowd and chaos well. I was able to get a great pair of purple Crocs with jibbitz. The staff was kind enough to let me know about a great deal on jibbitz so I grabbed a bunch!
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May 2023 by Emily Moir
Friendly helpful staff and so many diffirent crocs to choose from! Live all the colours, bought a couple of the classic clogs in bright yellow and bright orange, second pair was 25% off so that was a bonus!
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May 2023 by nahit
The slippers I bought online did not fit. I was able to return very quickly here. The staff who took care of my order was very polite and very helpful.
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March 2023 by Simon Ginsberg
A boutique store in a tourist area. It is a Crocs store so expect those prices, but the staff was friendly and helpful. They always seem to have "deals" on jibbitz, but you still spend a lot (which it part of life these days).
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February 2023 by Catherine
The staff are great, and super friendly but I was disappointed with the store selection which was mostly crocs and one type of summer sandal in a bunch of boring colors.The Croc online store has much more selection and much lower prices. In hindsight, I should have bought two sizes of the same shoe online and returned one!At the store, I ended up paying $79 (full price) for a pair of sandals on the return rack at the back of the store. Meanwhile, I was returning a very similar platform sandal that cost $40 online.
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February 2023 by Kelly Frlan
Stores nice team helpful but unfortunately when the hours say 10 am and you still are waiting and it’s 10:50 with a staff inside it’s a bit ridiculous
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January 2023 by Smudge Beauty Bar
Have been to this location a few times and the team are great. Yesterday there were 3 team members working while we were there, and all of them checked in on us and made sure we knew about special promotions. They were all kind and super helpful. This location also has a great sale section, yay hot deals!
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October 2022 by Morgan Cross
Outstanding customer service today from Maddy. She truly went above and beyond! Give this girl a raise.
