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October 2024 by AmyLee P
The good: Al and the team at Donnelly Fleet took excellent care of my vehicle after a collision. They not only fixed my car, but they also made sure I understood the insurance process and kept me up to date with our timelines and approvals.
The great: They had great attention to detail and even helped me out when I left and came back with a silly question. They even vacuumed my car! Which was so kind!
The understandable: It did take about 5 business days longer than anticipated to fix the vehicle but that’s because one of my parts was back ordered. Not much any of us could have done in that situation and they were really transparent about it.
Overall, I really recommend them for their service and integrity.
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October 2024 by Catherine Fauquier
WOW! The service, the efficiency and the kindness were second to none. It makes me want to move to Ottawa. They gerry-rigged my front bumper immediately, having run into a high curb while parking, so I could return to Toronto. And then were more than kind in the charges. I recommend Donnelly Collision Centre wholehearted. My agent was Daniel Rosefort, who went above and beyond. Totally thrilled!
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June 2024 by Jeffrey Taylor
The staff more than helpful, even after I was a bit testy
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April 2024 by Nate Miville
They stand by their work. Rust started appearing on a panel they did in 2021. They honored their lifetime warranty, no questions asked. Even covered the costs of a loaner vehicle while my car was there for 3 days. Amazing service.
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April 2024 by Nitin Mathur
I recently took my Tesla Model 3 to Donnelly Collision Center for repairs and I am beyond impressed with the outstanding service and professionalism they displayed throughout the entire process. From the moment I stepped in, the team demonstrated exceptional customer service, making me feel valued and well taken care of.
The staff at Donnelly Collision Center were incredibly courteous and attentive, ensuring that all my needs were met with the utmost attention to detail. Their communication was top-notch, as they kept me informed about the progress of my car's repairs every step of the way. I never felt out of the loop, which provided a great sense of comfort and trust in their service.
Dealing with insurance and car rental companies can often be a hassle, but Donnelly Collision Center made this process smooth and effortless. Their expertise and experience shone through as they handled all the coordination and paperwork, ensuring that everything was sorted efficiently and to my benefit.
The quality of the repair work was nothing short of excellent. My Tesla Model 3 came back looking as good as new, reflecting the high standards of craftsmanship and attention to detail that the team at Donnelly Collision Center adheres to. They even went the extra mile to clean my car professionally, which was a delightful surprise and a testament to their commitment to providing an exceptional service experience.
In conclusion, I wholeheartedly recommend Donnelly Collision Center for all repair services. Their blend of excellent customer service, professional workmanship, and seamless handling of logistics is what sets them apart. If you want peace of mind knowing that your vehicle is in the best hands, then Donnelly Collision Center is the place to go. I am incredibly pleased with the outcome and will definitely return for any future repair needs.
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April 2024 by Laura Trotter
Everyone was very nice. Greeted me right away. Knew what they were talking about. Very attentive
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April 2024 by Mohammed Haidar
Terrible Service, stay away from here.
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February 2024 by d d
Don't go here. My $300 quote turned to $1300. Was supposed to be finished on a Friday but was delayed. When I called Monday they said it should be done by then of the day. I asked them to call me when it's ready (they close before I finish working so I need to take time off). No call. Wednesday comes and I call them, it was ready Monday. 2 months later I get a bill from the car rental company for $150 because my I kept the rental for 2 extra days. Said they would reimburse me the rental but I never saw a dime.
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February 2024 by Seran Bawar
Not happy with service, for a very small repair they kept my car for 10 days charging thousands of dollars to insurance and at the end what you get is a bad quality work.
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February 2024 by Curtis Shaw
Honest prices, great work excellent staff
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December 2023 by Alexino
Garbage garbage garbage garbage service and the technicians are so stupid they damage my vehicle
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December 2023 by Ahmed Abou-Shaaban
The receptionist at front is very kind and personable and makes you feel welcomeAppraisers are professional and nice tooWaiting for the results of the work to update this review
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November 2023 by Katalin Fox
I do not recommend this place. I was told my car will be ready in 5 days. Instead it was 30 days. I called often to find out when my car will be ready. Caroline the receptionist would say it's in paint. A few minutes after I picked up my car I heard this LOUD clunking noise. I called Caroline and she said.... she forgot to tell me I need new struts. ... things happen. I know when I dropped off my car there was no noise in my car. Somehow they broke one of my struts. That cost me attentional $800. This shop needs to close down with all the other negative reviews they have.
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November 2023 by Margret Liptak
Been with Donnelly Ford for over 6 years now! They know us by name and we are treated as family!If you need anything that is automobile related, they are the people to talk with! Thank you Donnelly for all your years of sales and service!My husband and I highly recommend Both Donnelly's locations!Services: Transmission
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November 2023 by M M
Do not bring your car here. The worst place to have you car fixed in town. Not trustworthy and everyone including the young girl at the reception lies to their customers. She tells everyone it will take a week for repair, be prepared no to have your car for at least a month.They are so crocked, tripled charge you because your insurance is paying. No one should use this place and no one will return your calls or emails.
