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November 2024 by Rhonda Laronde
Amazing experience, quick and efficient and the car looks amazing! They helped me every step of the way thank so much
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November 2024 by Sean Eagles
Had a fender bender on the highway. This is my second time using Fix auto. They are quick, efficient and friendly. Both times my car came back looking like a million bucks. I recommend them highly. Thanks Fix Auto.
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November 2024 by carlo disipio
I dropped off my vehicle and was told they would need it for a “couple of days”. A couple of days turned into a week. I had to call multiple times to get an update to the progress of the vehicle. Very disappointed in the way I was handled as a customer. When I picked it up (a week later)it was dirty and I had to go and find the vehicle in the lot. These are the things that deter customers from returning. Although the work they did was to satisfaction, I will not be recommending this place.
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September 2024 by Melissa Brown
Avoid at all costs. I would give 0 stars if I could. After four weeks (quoted nine days) of repairing my vehicle, and only being given 45 minutes to pick up my vehicle at the end of the day on a Friday to avoid incurring rental costs, some items from the original collision remain unfixed. On top of this, damage was caused to my vehicle during the repair. The passenger taillight appeared to have been dropped when removed, and an attempt was made to glue it back together. Fender flares were dented and scratched, rear bumper has multiple new scratches, despite being repaired, and my key fob looks like it was dragged across the shop floor for days. No disclosure of the damage was made, and no apologies were given after the discovery of the issues. Head office was contacted twice and we never received a response. Unbelievably pathetic experience from start to finish. Unfortunately we have to continue to work with this shop/company to have them fix the damage that should never have occurred in the first place. Still have yet to receive an update on the damage (caused by shop during the original repairs) this has been since the first weekend of June. If you love your car and appreciate transparency and/or your time, do not even consider this shop.
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August 2024 by Norman Duquette
Save yourself the stress and avoid this place! The estimated time to repair my vehicle was 3 days we are now on day 14 and I just picked up my vehicle. This was a simple bumper repair on an f150. The only reason I chose this place is because it was listed as a preferred body shop through Intact Insurance. On day 5 of this repair I asked for an update, the girl at the front counter said
“I don’t know “, not even an offer to look into it. Day 6 I called in for an update and was told someone would call me back, never happened. When you call the phone number listed following these negative complaints you receive an automated message that they will get back to you within 48 hours. They did call me back after 47 hours and left a voice mail suggesting I call the location where my truck was being serviced. I am satisfied with the work they preformed. Not at all satisfied with the customer service!
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June 2024 by Christian Davison
Took my car in for body work repairs after someone merged into me. Took about 4 weeks to do but got a call asking to replace my battery because it "kept dieing on them". They said they wouldnt charge me any labour for it so i agreed. I got it replaced in 2022 but still okayed the work to be down... well they charged me almost 400 dollars to replace it! And when i received my keys, my alternator is broken. I told the people working immediately and they shrugged and said they dont know. I asked if my car is safe to drive. They shrugged and said i dont know. I got it inspected about 3 months ago and there was 0 issues with the alternator. Now there is magically an issue with it and they charged me 400 dollars for something that didnt fix it! I will never take my car to fix auto orleans ever again. I will also be telling everyone i know to not trust this garage. Extremely unsatisfied with this service and i will be taking further steps to try and get some of my money back.
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June 2024 by Good 2seeyou
Tried to get my side mirror replaced. They said I would have an answer later in the afternoon. Heard nothing. Called a week later to make sure they had the right contact info and they just ghosted me.
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May 2024 by Amal G
Friendly staff that were very helpful. Received great work on my car!
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May 2024 by christina sonders
I wouldn't recommend even if they were the last body shop on earth.
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March 2024 by Jahleen Mori
Poor customer service
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February 2024 by Pinkies Up
Do not bring your car here if you're going through the insurance they are extremely rude and extremely busy they've been keeping my car for the past two months telling me they're waiting for parts I don't drive a special car at the parts are not rare or anything like that when I mentioned that they've had my car for over 2 months they said that they still had 30 cars ahead of me and that they've had cars for much longer than that so please save your time and go somewhere else where people might be more respectful
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February 2024 by Patrick Bois
one of the worst places to go I wouldn't even give it a star it takes 4 months to have the appointment to have the vehicle repaired and the insurance company sent me there because it supposedly should take 2 weeks for them to contact me. In reality it took almost 4 months to contact me and give an appointment. I contacted them a day in advance to make sure that everything was ok and that he had the parts and they told me that yes everything was under control. I brought the vehicle on the scheduled day of the appointment, everything went fine until they contacted me at the end of the same day to tell me to come back and pick up my vehicle because he had not ordered the parts and it would take an other month to receive them. This is not what I would call a professional service. I am deeply dissatisfied with them.
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February 2024 by MALEK AMOUNI
Horrible experience, avoid this place at all costs!! Incompetence at all levels, employees and manager lie consistently and lie more to cover up their lies. They originally billed over 10k to repair my vehicle, only to do a horrible job, I wend back to ask them to rectify the situation, they dragged the issue for over 3 months saying they're doing the paperwork and due diligence. Once I got a hold of the manager, turns out absolutely nothing was being done about the situation and they were just hoping I would give up. I took my car to the shop where Fix Auto had sent my car for the repairs as they were too busy to work on it themselves and they immediately took care of everything within 10 minutes and apologized for the inconvenience. I don't know how such a business can be allowed to continue operating under such incompetent management.
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January 2024 by Ojalid
Poor service!!No respect for customers.
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December 2023 by Curtis Shaw
Great people good selections
