-
February 2025 by Cory P.
If I could give these guys 10 stars, I would!
I initially went to another auto shop (Assured Auto on Bank), and while their customer service was positive, I found they were not proactive and their timeline to resolve bordered on the absurd. It seemed to me they were over capacity. Prior to my visit, I had my vehicle inspected by my manufacture’s dealer which included a report with some very helpful information like the damage and parts needed. Assured would only visually inspect the vehicle (early December), book my repair appointment (February!) and order new parts if needed then and I’d need to wait for another repair appointment likely months out from February.
I needed to say all the above so you will understand why FixAuto is night and day a better auto shop. When I arrived there, they took my manufacture’s report and asked if I’d mind if they performed a thorough inspection to ensure they identified all the parts (very proactive) and of course I agreed. I was prepared to wait and walk around the area but they have a shuttle and graciously offered to bring me anywhere and return me once the inspection was complete.
Next, they worked with my insurance and booked me two weeks out (amazing!) but as it was the holidays and the manufacturer didn’t have the parts yet, it got pushed out another two weeks. The whole time Mikaela and the team kept me and my insurance company updated.
Had my vehicle fixed Jan 14th and I’m very impressed with the work, front looks brand new!
Friendly, patient, thorough, and efficient - absolutely the best service I have had in years!
-
February 2025 by Judy Harper
Honest, buying post-market parts where it makes sense, worked on my car til all was repaired or replaced.
-
January 2025 by Kareem Shihadeh
Had my car in the shop for fixs for it back with my windshield washer fluid freezing and not spraying out brought it back to ensure that it was going to get fixed was told it was working after heating up... turns out the same cheap windshield washer fluid that clearly not made for our winters that is being used as I have never had my windshield washer fluid freeze untill bringing to this shop what's frustrating is them knowing the fluid froze and that was the problem but they kept the same liquid to let it freeze again this happen 2 times in 3 days very disappointing
-
October 2024 by Christelle Azzi
They are the best! Mikayla and the rest of the shop repair team were so wonderful. They got my car fixed so quickly and answered all my questions. They were a great help and my car looks amazing!
-
June 2024 by Matthew Livingstone
FIX AUTO did a great job repairing our 2021 VW Tiguan. Their friendly staff (headed up by Michaela, I hope I spelled that correctly!) were timely, communicative, and the repair work was professionally done. They also arranged with Enterprise for my rental vehicle while the work was being done. I'll be back!
-
May 2024 by Ryan Duchoeny
I highly recommend Fix Auto Ottawa Central. The staff and the receptionist were super friendly and helpful with me when I had to bring in my vehicle to get it fixed. I had a minor car accident in Montreal and my car insurance claim referred me to get my car fixed there. They were quick and reliable, and when I got my car back, the interior and exterior of the car were very sparkly clean. I was very impressed with their service.
-
February 2024 by Serge P
Good place to get bodywork done on your car.
-
January 2024 by Comrade Valliyskiy
Worst mechanic shop I’ve ever had the misfortune of taking my car to. Very unprofessional, inexperienced mechanics.
-
December 2023 by Meshal Alshammari
I was dealing with Sonny, he assured me that his main priority is customer satisfaction, but in retrospect is seems they were profit focused. The front of the car was damaged, and I was told me that they would ensure certain damages to the car were taken care of, and I believed them, only to be let down after the fact. North of 15k in damages is what they charged my insurance company, of which I had to pay the difference in taxes, and instead of focusing on main issues that needed attention, such as safety sensors that were damaged and the front engine and belt making noises, a whopping 5k was spent on new head lamps. When I expressed my safety concerns, I was told they would get back to me but never heard back.
-
October 2023 by Peter Gunn
Overall excellent experience. Not sure why there are reviews saying the receptionist personnel are rude? They were very pleasant and polite to me.Regarding the auto work: I had brought in my vehicle to get the rear bumper fixed through insurance - there were two large puncture holes right through the bumper and scratches all along the back corner from someone driving into it in a u-haul.When I got my car back, you couldn't even tell there had been damage before. They also cleaned my car inside and out - full detailing, and shined the tires, free of charge! This was a pleasant surprise because I had intended to do it soon. I also had a few scuff marks on my front bumper and it was slightly popped out of place from a separate incident which I'm assuming they took care of because that damage is gone.Would highly recommend.
-
October 2023 by Ken Campbell
These good people worked around my insistence to not have a rental car at a very difficult, busy time - the hail damage event of 2023. My car looks showroom new now. I'm not kidding. Terrific work!Services: Painting
-
August 2023 by Cory Kline - Mortgage Advisor
The owner Sonny is amazing. Was in Ottawa from out of town. Had an issue, and he got me connected with the parts, had them installed, and I was back on the road within hours. Very caring and overly fair.
-
July 2023 by Nedal Jaber
This service we recieved was amazing. I highly reccommend going here for any body shop or mechanics needs. Sunny Sagoo is so helpful and knowledgeable. The team was great. 5 stars. Thank you very much to everybody.
-
May 2023 by Ibrahim Almohamad
Not good
-
April 2023 by Alex Holland
Took forever but did a good job and made me a great deal so I'm happy.
