Flying Squirrel Trampoline Park is Ottawa's premier indoor playground, offering a massive facility with trampoline zones, dodgeball courts, climbing walls, a foam pit, and a fun, vibrant obstacle course. It is described as a great place for kids and adults to experience endless fun, excitement, and laughter, providing an awesome time for the whole family. Many visitors note it is a fun place where kids have fun and recommend it highly. However, experiences with organization and service are mixed. Positive aspects include polite and helpful cashiers, staff that seem well-focused on safety and fun, good service, and a fairly well-maintained facility with clean washrooms. The music is energetic and food options like pizza and amazing slushies are called yummy. Significant criticisms focus on disorganization and safety concerns. The venue can feel overcrowded and chaotic, described as a "shit show" with overwhelming disorganization. Long wait times and slow check-in are common, with lines even on a Monday morning. The trampoline area is cited as not a safe environment for young children, with a lack of supervision leading to a free-for-all atmosphere where older kids bump into younger ones. The entrance often has mountains of wet coats and boots with no storage, adding to chaos. Staff presence is sometimes absent or not assisting customers, and the food court has little availability. Additional complaints mention a dirty bathroom floor, out of soap, unsanitary conditions like gum on boots, and play equipment needing a thorough cleaning.
