The Fossil Outlet Store in Ottawa, ON, is an excellent destination for stylish watches, bags, wallets, and accessories. This store offers a modern take on classic vintage designs and features a wide selection of products, including refurbished smart watches for great connectivity. Located in the Ottawa Tanger Outlets, it serves as a one-stop-shop for gifts, jewelry, and more. Customers have praised the store's helpful and respectful staff, highlighting exceptional service experiences. One customer shared how Caitlynn provided seamless assistance during a leather bag exchange, demonstrating professionalism and effective communication. Another customer appreciated Caitlynn's support when handling a complicated return of an engraved watch, where she helped find a better replacement. The staff's politeness and willingness to help have made many visits memorable, with a special mention of Janelle, who returned a personal item left in an exchanged bag. In summary, the Fossil Outlet Store in Ottawa is not just about shopping; it’s about the positive experiences created by a dedicated team, making it a favorite spot for both new and returning customers.
I had a great experience here today thanks to Janelle. She kindly helped adjust my watch multiple times to make sure it fit perfectly. While It didn’t take long, her willingness to go the extra mile really stood out, especially since great customer service can be hard to find these days. Thank you again, Janelle!
January 2026
Really nice service overall, especially from Brad. He’s a genuinely kind and thoughtful person.
November 2025
Good store. Multiple choice and customer service is top tier ! It was quick and efficient.
