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May 2024 by Olivier Audino (Serial Entrepreneur)
Good welcome by the representative but prohibitive price (300 CAD) for my small salary to declare (10k CAD of foreign income only). Especially since it’s below the Canadian tax threshold!
The representative was very welcoming but the fee was prohibitive (300 CAD) for my small salary (10k CAD of foreign income). Especially as it's below the Canadian tax threshold!
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April 2024 by Olivier Audino (The Blox, Sourcing Force)
Good welcome by the representative but prohibitive price (300 CAD) for my small salary to declare (10k CAD of foreign income only). Especially since it’s below the Canadian tax threshold!The representative was very welcoming but the fee was prohibitive (300 CAD) for my small salary (10k CAD of foreign income). Especially as it's below the Canadian tax threshold!
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October 2023 by Nathalie Larose
Always had great service at this location.
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October 2023 by Deby Meikle
My rep was fantastic she explained everything to me. She wasn’t judgmental that I was 4 years behind. I will go again to her
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May 2023 by Denise Sarazin
I've been seeing Yvonne Stout for my taxes for about 15 years. I initially wrote a glowing 5-star review about her, but I’m now changing it to 1 (I wish 0 was an option). This year while I was in her office to get my return done, without my knowledge and without asking me, she mistakenly changed my marital status. That was 2.5 months ago, and despite multiple emails and phone calls, and despite several promises that she would correct her mistake, she’s done nothing and hasn’t contacted me with any updates. I understand that people can make clerical errors, but refusing to fix them when it affects your client who trusts you, and being completely unresponsive, is unforgivable. I’m frustrated, angry, and disappointed in her lack of action and professionalism on this issue and it has marred any goodwill I’ve had towards her. If she cares so little about her customers maybe it’s time to quit. Needless to say, Yvonne has lost my business.
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May 2023 by CdnForPeace
This is my 2nd year with H&R Block on Orleans Blvd. I’ve been impressed with the quality and professionalism of the staff both times. I am always late filing my taxes, but they have accommodated me both times. Will definitely use them going on.
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May 2023 by Ralph Cosh
Good experience
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May 2023 by Kevin Shaw
Do not use this service. They took my payment over the phone but did not provide a receipt or the finalized tax documents. When I called, the person who answered the phone was incredibly rude and unhelpful. He hung up the phone on me while I was trying to determine if he could at least provide a receipt for the nearly $300 I spent getting my taxes "done." If you take payment you should complete the service and provide a receipt. I have made a complaint to your head office. I will never use your services again and will warn my friends and community members from doing business with you.
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March 2023 by Stéphanie Gervais
Do not recommend. First and last time getting a "professional" to do my taxes. I was looking for additional advice and did not get that service. They took forever to do my taxes. I was in there for 1.5 hours. Took 15 minutes of me sitting and waiting when I had an appointment booked. It cost me 200$ for something I could've done myself.
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March 2023 by Garth
Went to see Lubab for the 7th year in a row. Everything was explained to me as we went along. You have the option of getting a cheque or visa card for your tax refund. Highly recommended. Thanks again Lubab
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June 2022 by Fotini P.
Unprofessional
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June 2022 by Éliane McDonell
Always great service!!
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June 2022 by Amy Chantigny
Unprofessional. Cancelled my appointment and didn't even let me know leaving me in a bind.
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May 2022 by A Lashley
I would give zero stars if I could. Met with a “master tax specialist” on April 12th, I emailed her one last piece of information a week later, since then (now May 6th) I’ve left 4 messages and emailed again - she said she wasn’t good at checking her email, so call to remind her, but she’s also not good at returning calls.Monday, May 2nd - tax deadline, she returns my 4th call at 9pm at night telling me she will call on the Wednesday- haven’t heard from her.I have never, in any service, encountered such unprofessional service. So now, I’m in a bind, can’t get a hold of this woman and my taxes remain in limbo. I don’t care how busy you are - if you are at capacity, you simply say - I cannot take on another client! They just book and book and book.Angry doesn’t even begin to describe how I feel. Get your cousin to file for you - I’m sure they will do a better job.
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May 2022 by Sylvie B
Great experience and customer service from Bassem. He was fantastic and very knowledgeable. Would definitely recommend.
