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February 2024 by Beverley Rideout
My husband and I cannot say enough about our experience with Jacob! He was thoughtful, helpful and went out of his way to ensure Stephane was happy with his new suit! It was wonderful meeting you Jacob. Thank you again!
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January 2024 by Michael Kervin
Although I like the products here, the level of service I experienced on multiple occasions ranged from indifference to outright disdain. Oddly for a store that sells suits, it seems like no salesperson wants to speak to you unless you are already wearing one.On several occasions I have gone in to make a purchase and been completely ignored or curtly dismissed when I asked questions.After placing my most recent order the store went completely radio silent, not only not proactively communicating with me about changing timelines, but also refusing to return multiple phone messages until I physically went back to the store and insisted on speaking to someone - at which point suddenly every salesperson because busy.I have also been unsatisfied with the accuracy of the made to measure suits recently. It seems like either the care in measurement or tailoring has declined since my purchases in previous years. Now they tend to be too tight in some areas and too loose in others, similar to buying something off the rack.
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December 2023 by Ray Smiley
Picked up a couple of pairs of shoes. Store was not busy when I went and staff was very helpful and attentive.
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December 2023 by john hiltz
Jo Allaham provides some of the best customer service i've ever experienced. He made sure I had the perfect suit custom made for a special occasion, going above and beyond to ensure that it would be ready on time.
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October 2023 by Bucking Fasterd
Jacob and Jen did a fantastic job resolving an online system error. They went above and beyond to take care of the client and deliver 5 star service. Thank you both!
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October 2023 by N Gamez
I had the pleasure of dealing with Jacob. Jacob is an excellent sales rep here. I recently got two suits and various other items from him. One was for a friend’s wedding and the other was for my wedding. Both suits looked absolutely incredible and were tailored perfectly ? He was very accommodating and blew my expectations out of the water! He’s got a great eye for fashion and the latest trends.
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October 2023 by Luis Noboa
Fantastic service on a made to measure suit. Thank you to the whole team (Luis, Manager Nick and a special shout out to Jacob) for their attention to detail and hospitality.
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August 2023 by Mark Norman
Once again, Joseph Allahan and the team at Harry Rosen have provided me with exceptional quality clothing and service. My previous summer suit was damaged and Joseph sourced me a stunning replacement that exceeded my expectations. I’m never disappointed by his taste in clothing, his attention to detail, and the quality of their made-to-measure suits (especially from Samuelsohn - Made in Canada!) Quality matters, and you get what you pay for these days. Harry Rosen know their business and Joseph is an excellent ambassador of this great company. MN
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August 2023 by zzz999zzz zzz999zzz
Excellent service and quality. I had the pleasure of working mostly with John, but the entire staff is great. This was my first tailored suit, and they were extremely helpful. I will certainly go there again for my next suit!
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August 2023 by JPAC
They altered and repaired the suit that I bought at their store nearly 30 years ago, free of charge — it's as good as new and fits perfectly — that's incredible customer service! All of the staff that I dealt with were great.
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August 2023 by Helen von Gohren
If you are a woman tired of cheap stretchy fabrics and tight-fitting, pocket-less dress pants, try Harry Rosen. They found me a pair of fantastic dark blue dress pants, on sale, 100% natural fibers, and had them fitted and ready for pickup in a couple days. The pockets are endless. Hemmed to my height, taken in at the waist, perfect fit. I'll pair them with my tan suit jacket.The staff are friendly and supportive. Jacob didn't skip a beat when I said I wanted trousers for myself, and when I picked them up, neither did Joseph. No judgement in this store, just really nice clothes.Their tops also come in gorgeous fabrics and patterns, but all were too broad-shouldered for me, unfortunately.The prices are indeed high, so try for a sale item and practice being okay with slow fashion, acquired slowly.
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June 2023 by Pall Rikhardsson
Had a “sartorial emergency” as the airline lost my luggage and I had a black tie dinner in the evening. Steve helped me with selecting an appropriate complete suit and shoes in record time as well as alter the trousers. Fantastic service. Thanks!
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June 2023 by Aric Repp
If you are visiting the Ottawa / Rideau Harry Rosen, make sure to ask for Jacob. He is incredible and will help you find what you are looking for. He is an incredible advisor, is incredibly knowledgeable, and will work with you to find what you are looking for. His communication is amazing. I can not recommend him enough!
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June 2023 by L R
If you need to go to that store to tailor a full suit please go see "Amir" !!! He has the level of knowledge you are looking for and he will give you advice about some details you didn't think about. He was super professional and friendly on the same time! I got a wedding suit fully custom and it was a perfect fit thanks to his quality of work! Thanks again Amir
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June 2023 by T T
Great place for custom shirts and suits. Kudos to Victor for all of his wonderful help with selecting the design and materials!
