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January 2024 by Alexandra Petkoglou
Incredible customer service at this location. As someone who worked retail for a long time, I always appreciate when someone displays great professionalism and service. Missy was helpful and knowledgeable and assisted 2 of my kids find styles they liked. One style wasn’t available in a size and she was quick to offer to order and ship it directly to our house. She truly went above and beyond, we’ll definitely be looking for her help the next time we come to shop for shoes!
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December 2023 by Elaine
A HUGE shoutout to Melissa for her kindness, knowledge and patience in helping me find the PERFECT boots! She is the epitome of customer service and I am very grateful for her assistance. Service with a smile...and friendliness. This store is one of my most favourite in the mall and I will definitely be returning!!!
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September 2023 by S Smith
The best experience, 2 wonderful people working tonight took the time to help me find the UGG Tazz slippers. The Bayshore location was sold out and they kindly called other stores to find them in my size and put them on hold from me. I really appreciate the care and extra efforts they made.
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June 2023 by Niki Tavassoli
Such kind and helpful workers!! I was here to buy a pair of shoes, they didn’t have the exact ones I wanted but they ordered them for me quick and efficiently. Go here for great shoes and a great experience :)
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February 2023 by Haneen AlKadri
I always get Dr. Martens from Journeys. I got my baby one on Saturday. There was a nice lady working in store.
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October 2022 by Akimura Yuzu
Came in today Hudson was super amazing and helpful. I made Hudson go back and forth a few times due to sizing. There was never a moment where they made me feel like an inconvenience. Jay was super friendly keeping my partner entertain Throw Back shoe talks. Thank you guys for the amazing experience today. We will be back.
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September 2022 by Lauren Rogers
The employee Hudson is always so nice and helps with everything I need, whenever I buy shoes Journeys Bayshore is my go-to just because of him ! 10/10 experience :)
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July 2022 by Maria Kartasheva
Hate to buy new shoes, but this time it was awesome - I found everything I needed, and the staff was super helpful! Hudson (I hope I spelled the name right) helped me a lot, and also complemented my dress, which I really appreciated ? I don't think I will need a new pair of shoes soon, but if I do, I know where to come
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May 2022 by A. D.
Hudson was really helpful and friendly. They were able to make my experience quick and efficient. :)
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March 2022 by Debra Harley
Outstanding customer service provided by employee (Hudson)! Hudson provided me with the warmest, most professional, knowledgeable, efficient, patient and caring service I have ever experienced! Thank you so much to this wonderful employee located at Journeys (Bayshore Shopping Centre)
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January 2022 by Amelia L
Went to return something with the original receipt, was told I can’t return it unless it was the original card. (Which it can be any card with original receipt.) Manager was very rude and dismissive and was not looking to help. Asked for email but didn’t ask how to spell it properly and said she couldn’t find it. I had to leave and call another location to confirm the return policy, came in and had to try to refund again. Employee had to take over for the refund due to the manager’s attitude.
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September 2021 by k Rosen
We visited the store on Saturday & Sunday to complete the back to school shopping for our doughters. We felt uncomfortable because of all the obligatory chit-chat, intrusive behavior and unwelcomed rude jokes by one of the sales lady. I don't know her name but she is the one with shaved hairstyle EMPL 445825. Maybe some training on Maintaining a professional boundaries could help her. We will be shopping at diffrent location. BTW this was not the first time we had to deal with this issue with the same person.
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September 2021 by Krizia Zamora
I had excellent customer service today! Had a return to make and for some reason the system wasn't working. I told the ladies I would be back a couple hours later, and when I came back the process was done quick and they were super kind and apologized for the inconvenience. Will definitely be back to this location! Great service and great staff! Thank you!
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September 2021 by Oleg Kay
Bought winter boots, 3 month later and water is getting inside. Poor quality shoes.EDIT: my point still stands, poor quality shows that only last 3 month. Unfortunately, 60 days exchange. $160 wasted. Never buying from them again.
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July 2020 by Diane R.
Sunday July 5 2020; my daughter bought me a pair of Vans on-line for my birthday, unfortunate they were just a little small for me. Because of the pandemic, I thought I would have a very difficult time doing an exchange at the store. I was greeted by a very friendly staff upon entry and was so refreshing to deal with Neisha. Neisha was the most pleasant person and say easy going. In most cases, returning or exchange and any other store is not always dealt in a positive manner. Not the case at Journeys. I will be going back for my next purchase, they have a great selection of merchandise but mostly because of my experience. Neisha deserves a raise.
