Kintsugi Laundry Therapy is a welcoming and well-maintained laundry business in Ottawa that offers both self-service and full-service wash & fold options. The facility is clean, quiet, and conveniently located along a busy bus route, making it easy to access. Customers appreciate the friendly staff who are attentive and communicative, ensuring a smooth and comfortable experience from start to finish. The business features a variety of well-maintained machines with payment options via a user-friendly phone app, which offers rewards and notifications to make laundry easier. Kintsugi Laundry Therapy also provides exclusive benefits such as a free membership for after-hours access, a safe space that feels like home, and pickup & delivery services with attractive discounts—50% off the first pickup and 10% off recurring scheduled pickups. Customers consistently mention how neat and fresh everything smells after cleaning, with many praising the customizable options at no extra charge, including different detergents, softeners, and wash/dry settings. While the location is not wheelchair accessible and involves a small flight of stairs, the business compensates with excellent customer service, reasonable prices, and a variety of nearby shops and cafes for those who wish to relax while waiting. Overall, Kintsugi Laundry Therapy is highly recommended for anyone seeking a reliable, friendly, and convenient laundry experience in Ottawa.
I was quite impressed! The place is clean, the dryers are super efficient. You can use credit, debit or your phone’s wallet to pay via an app (also cash if you have quarters). Comfortable seating. Note business is down some stairs.
October 2025
The place is very clean and the attention is very good, plus the machines work well.
September 2025
this place is under new ownership and it is absolutely incredible. This is the only place I would use in this city.
