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November 2023 by Paul Oleary
I purchased a pair of winter boots from this store a week ago, but needed to return them for a fitting problem.The owner called me a liar three times before even greeting me. Details as requested.She then informed me that I had been sold women's boots for reasons I do not understand. This manager/owner then proved unable tocomprehend that I wished to return the original boots, and purchase a different shoe. At this point, she was displaying open hostility, as well as blind ignorance.I must admit that at this point I became unhappy primarily with her.I stated that she lacked the intellect as to be in business.That she turned in an alledged crime of assault.Never in my life have I encountered such ignorance, hostility and very bad manners anywhere in the world.Theowner
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November 2023 by Ana Araniva
Very good variety of winter boots, friendly staff.. but it's insane that the charge you 2.50 for a bag after you spend 400$ or more in one visit... At least sales the bags less price... If you offer free parking, why not a bag to carry the shoes
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October 2023 by David Rook
In my opinion this is the best place to buy shoes of quality and comfort.
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August 2023 by Deb Kitchener
Excellent quality shoes with good service.
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August 2023 by Caitlin
Excellent customer service. Amazing selection.
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August 2023 by Lisa Harding
Although they carry excellent quality shoes in hard to find sizes their return policy is a joke. Bought some shoes at regular price, $240, and whilst at the cash was informed there is a save the tax sale going on. Oh great I said as I was not aware. Was NOT informed that their promotion is considered a "Sale" and precludes a refund, only an exchange or credit. It's not like these shoes were on a sale rack but this promotion applied to ALL the shoes in the store. Didnt matter what I bought that day, nothing was refundable! What a great sneaky gimmick for them!. Sure they discount the shoes 13% to factor the HST rebate, but they also guarantee that there wont be ANY refunds for ANYTHING purchased within that 2 week time period of said promotion. I bet you this is win-win for them but not for the customer. Sales guy insisted he told me but I DO NOT but anything unless I can return it for a refund...unless of course it was 75% off and then I will take my risks. They lost a customer. I can buy Birkenstocks and Mephistos in plenty of other places.
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August 2023 by Diana Ruiz
Letellier has one of the largest selections of comfortable leather shoes, sneakers and sandals in Ottawa.
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July 2023 by Kenton Delgreco
Maria was amazingly helpful in finding the right shoes for my needs. Thank Maria
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June 2023 by David Thomas
Great store, visit every spring to buy shoes for the year. They actually have sandals in 10.5! Great service.
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February 2023 by Alda Santos
The salesperson was very helpful and tried to find a solution to my issue which is complicated, my mother has only one type of shoes she likes therefore I called a few specialty shoes stores and Latellier was one of the ones who was customer friendly and welcoming to someone who was very frustrated having spend the morning calling a few stores.
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December 2022 by Lana H
They have a pretty good selection of winter boots but they are all pricey and the quality does not reflect that. I asked the associate for boots I could wear in -30 and they showed me the boots I liked. I made a 500 dollars purchase and the first time I wore them was in -6. My feet were freezing, which makes me think the fur inside is fake. So now I am stuck with 500 boots I won't be wearing in winter, and need to buy anothet pair that is warmer. Update: wore these boots for a walk today and came back with blisters! Extremely dissapointed!
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April 2022 by Troy Austrins
Great customer service- very patient sales staff. Excellent service to accommodate my challenging feet. Best in store shoe styles for orthodics in Ottawa
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March 2022 by Fabiola Corona
Great variety of brands and models. The service is impeccable, clerks are really there for you! Thank you for such a great experience.
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November 2021 by Aurel Pressat I
Alana was such a gem!! She did her best but unfortunately did not have my size :( but not for lack of trying! Cute, nice and great customer service, get your new shoes here! #tistheseason
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January 2021 by Jennifer P.
Letellier Shoes sells higher end shoes that I would describe as "comfort over fashion". I mean some of the styles are cute, but comfort is the priority, fashion is secondary, lol. Brands include Mephisto, Ara, Pikolinos, Naot, Taos, Reiker, you get the picture. No sexy stilettos nor cute espadrilles here, haha. They do carry Sorels but none of the fashionable wedges or heels. And they carry Clarks, but again mostly flats or really low heels. I personally feel that the majority of their shoes are a bit "mature" looking (aka matronly, lol), but that's just my opinion. Prices are high, even when they have sales. I'd say most pairs are over $200. Service is satisfactory. Staff aren't super friendly, but not as snobby as I feared they would be. Letellier does not sell online. Right now Ottawa is in lockdown due to the Covid Pandemic, so Letellier Shoes is closed for indoor shopping, but they do have curbside pickup. Letellier Shoes was an independently owned shoe store that actually opened in Ottawa in the 1890's (!) It remained that way for 4 generations, but in 2014 it was sold to East Lake Limited, a company that owns several footwear stores across Ontario. If you like shoe stores like Solea Glebe Trotters, and Tanda Shoes, you'll like Letellier Shoes.
