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September 2023 by Wajdi Ben Othman
Always closed. I don’t think it’s a real store.
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September 2023 by BB Windows & Doors
I always like to recognize people that go above and beyond in their job to make the experience memorable. Dakota, the staff member that I dealt with at this Lids, was incredible. He was detail oriented, listened to my needs and gave great suggestions. If you’re considering a bulk order, I would recommend seeing Dakota. This staff member has you covered.
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September 2023 by Tyler Lepage-Monette
One of, if not the, best hat shops in Ottawa. Occasionally have good sales too.
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June 2023 by A P
Wasn’t open at 11:00 today. Disappointed considering I wanted to pick something up.
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October 2022 by Wakhanu Khaemba
Although I understand that it is Christmas time when many orders are done, I was surprised to hear that a store that does embroidery as part of their business would run out of a common colour-white.Otherwise, despite Dakota being unable to complete my order, he gave me great customer service. I have bought from here before and never had an issue. Although susrprised, completely understand the season-related stock issues. I would still highly recommend Lids at St-Laurent.
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August 2022 by Farakh Rahi
Discount was not acknowledged, even though the sign was still up for "Buy One Get One 50% off". Very Disappointed; still made the purchase, awaiting to speak to the manager to acknowledge the discount.
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February 2022 by Jim Purchase
Super friendly and helpful staff here. I hear Fanatics now owns Lids website and they have no blank hats on their website.
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February 2022 by lynn nguyen
Dakota was an amazing help when I called in this morning looking for an item!!!! Thank you for being so positive, kind and helpful!!!!! Appreciate you so much. They’re very lucky to have you!!!
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January 2022 by Timothy Wakhanu Khaemba
Although I understand that it is Christmas time when many orders are done, I was surprised to hear that a store that does embroidery as part of their business would run out of a common colour-white.Otherwise, despite Dakota being unable to complete my order, he gave me great customer service. I have bought from here before and never had an issue. Although susrprised, completely understand the season-related stock issues. I would still highly recommend Lids at St-Laurent.
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September 2021 by Zach Garner
Got five hats embroidered there, they did a great job. One hat was even custom made, they all looked amazing, very well received gifts. Service was top notch, I would recommend anyone to swing by looking for a hat.
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September 2021 by Steve Dash
Was served by Angelo and was beyond satisfied with the friendly and efficient service. Had some custom embroidery work done for some Xmas stockings, and the value and quality is just fantastic.
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September 2021 by Aya Awada
Went in for a fitted, the two guys helped me chose two to take advantage of the sale, and the manager helped me customize one of the hats ?? great experience at this Lids...
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September 2021 by Dive Lab
I'm a repeat Lids customer, yesterday I went in to place a new order and dealt with Angelo. His service was top notch and was an absolute pleasure to deal with. He is a living example of how retail should be handled nowadays and provided me with some of the greatest customer service I have received in as long as I can remember- Someone give this man his own store!!Side note: I originally came in to buy 2 hats, I ended up buying 12 from this guy.. I will definitely be back for my next order.
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September 2021 by HEAVY ZEB
We went there yesterday to get a hat and crewneck embroidered. Angelo and Kyle were very professional and kind. They got both items ready in less than an hour! We truly recommend this place for all embroidery services and we'll be back next week to get more hats done!Thank you & keep up the good customer service guys!
