-
November 2023 by Grant Brighten
I’ve been to the new Rona+ four or five times since they took over,and I’m pleasantly surprised at the smooth transition. The staff have been experienced and helpful. I had no problem finding the products I needed. I’ve made returns three times, either for failed LED bulbs, or for products I bought in error. In each case the return process was handled by knowledgeable staff. Overall, I’m fully satisfied.
-
November 2023 by michelle crain
Went passed self scan because I had cash. As I am talking to cashier, 2 employees are 10 feet away talking and one looks at me, I can hear mumbling and know they are talking about me. (One of the women a few months ago insisted that I go self scan and I had cash and I ended up leaving the item, left the store).The two women start to walk away from each other around the time I’m handing the money to the cashier. One woman yells back to the other one, at least she’s paying in cash.I said the last time I’ll never come back here again and I made the mistake of coming back. I’ll be going to Home Depot from now on. I use cash, I will not use self scan and to have 2 of your employees literally talking about me right in front of me… just wow!And please don’t bother replying to this, with your automated response, it’s pointless.
-
November 2023 by Aaron Hoffman
Despicable weekend staff! I have never seen people put so much effort into not doing their job! 20 minutes in the store and can't find anyone to help or cut wood! There were only 2 customers in the entire store, and I was one of those customers! Left empty handed because no staff would help except for one nice lady who called for help over the loud speaker, but no one ever came! I won't be shopping at this store ever again because of their incredibly poor customer service!
-
October 2023 by Walter Lee
I prefer this store over the Home Depot. Most of the store associates are responsible and friendly. David is an excellent store manager there. However, a couple of them have an unacceptable attitude, including their unqualified team lead Janson. Mr. Janson, please learn from your colleague David.
-
October 2023 by Peter Sheriff
So far there are not many changes from when it was Lowe's. I did see a "new" make of workshop tools that is a well known German company that produces good quality tools. I will check those out next time I am there. We'll have to see how they work out over the next few months.
-
September 2023 by AJV 23
I'm doing a bathroom Reno. Last few times I came in for pipe fittings, the item I need is always missing. The website always claims theyre in stock. I spend 20-30 minutes waiting for an employee to try and find the item everytime. Last time I waited 25 min just to find out they didn't have what I needed. Going to home Depot from now on.
-
September 2023 by Lynn G.
Went to return a shower head and I had lost my bill. I had the amount I paid on my bank account. No, sorry you only get the lowest price in the last 6 months $60 when I paid $92. I asked where is this policy surely it’s at the checkout so you know to hold onto your bill. No, it’s on a poster on the wall in fine print posted in Returns. So I demanded to see a Manager. The clerk went in the back and came back and said he would give me a full refund on a store credit. He threw a credit card at me and turned to the next customer. I only got $80 back but I wasn’t going to push any further. I used to like Loews but they have lost me and anyone I can talk to as a customer. Just terrible.
-
September 2023 by Rebecca Wood
I had the pleasure of encountering Heather during my recent visit. Heather went above and beyond to make my shopping experience incredibly enjoyable.Thanks to their exceptional assistance, I left the store not only with the product I needed but also with a smile on my face. Heather’s dedication to providing outstanding customer service is truly commendable and sets a shining example for others in the industry. Their friendly demeanor, product expertise, and genuine care for customers make them an asset to the store.Thanks Heather and Lowe's!
-
September 2023 by BG Kerfant
Just came back from buying wood at Lowes Kanata (Sunday August 20). Awesome service, advice and help. They also did a great job with the cut we needed. Highly recommend that department.
-
September 2023 by Jan Stodola
On August 26, 2023, at Lowes Kanata, I went to pay to self checkout.I went directly to the cashier, as at previous self-checkout it took me 5 atempts to get the payment through.The cashier was not busy, chatting with two customers.When I greeted the cashier and explained that I want to pay to her by CC, she responded: "If you want to".Then she told me, that I am expected to pay at self-checkout with credit card and her counter is for cash payments only. I explained my previous negative experience with the the previous-day self checkout procedure, she reiterated that her station is for cash payments only.Then she, with obvious disdain, proceeded to process my CC payment.I was so shocked by her attitude, that I said that I will not come to Lowe's until the banner changes to Rona and employees get proper training.She responded with something like OK and I left. Her employee number, as per receipt, is 2668665.
-
August 2023 by Joe
Impressively bad shopping experience. Place is deserted and it took about 15 minutes to get an associate to the paint desk. Once there she knew a little less than nothing.Left half an hour after I arrived. Ended up buying nothing (due to nobody being able to help find paint colours). I will go to Rona and get the paint there.
-
July 2023 by Nirupan N.
Store is well organized and staff are knowledgeable. I was able to get the right type of concrete screw and dry wall mesh quickly!
-
July 2023 by Matt Atkinson
I ordered a piece of lawn equipment and they advised me that it was delivered upside down. Someone called me as advised that it wasn’t in condition to deliver. We agreed on a new time of delivery and no one came, no one called. Now I can’t reach anyone about my order. It’s no wonder why everyone is now shopping at Amazon. Poor place to shop.
-
June 2023 by Free Spirit
We were going in for a bathroom cabinet, and Patrick was knowledgeable and answered our questions with a smile. Lots of choices for gazebo and good prices on microwave, which we need. My husband goes to this place every week. For appliances, you currently have a match the price, and if you find lower, you show them, and they give you an additional 10% off.
-
June 2023 by Jeremy Cook
Clearly lacking good management. Did an online order for fencing supplies on May 7th. Got the email saying my order was ready for pick up May 12th. Went to pick it up May 16th, service person was nice, said wait in your car out front, we will bring it out. I sit in my car for half an hour, no one comes. I go in, the person tells me oh, sorry they couldn't find it but they found it now should be 10mins. I go out an wait another 30mins, no one comes. I go in again, the person says, oh sorry they are re-picking the order, shouldn't be much longer. I go out and wait another hour, nothing. Go back in and the person says, sorry I thought someone told you we only have some of your order, it is sitting over there in a cart, the rest will be delivered. Thankfully I'm older and realize now anger doesn't help things or it would have been ugly. I took my items and got assurance from the guy that I would be called to arrange delivery. A week goes by, no call , so I called them. Nice person says I'll look into your order and call you back. To my surprise she did call back a couple hours later and told me my order would be delivered next day. Again to my surprise the next day a truck actually showed up but was missing items. Delivery guy said the store will contact you. Waited 5 days, no call so I call them. I was put on hold and then hung up on 3 times before I said I needed to speak to a manager. He said he would look into it and a few hours later refunded me for the missing items. So if you order online from Kanata, assume you will be treated like dirt, jerked around until you demand to talk to a manager and end up with less than you ordered. I will definitely never order from Lowes / Rona again.
