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November 2023 by Sukhvir Kaur
Batt is the best. I came to buy only foundation she made her and mine day by selling primer and blusher with it. Big clap for her patience
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November 2023 by Ashley Paquette
Laura helped me she was so wonderful and knowledgeable ? thank you again ??
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September 2023 by Razan Kadri
I went into MAC yesterday and it was such an amazing experience!! Mike helped me and I told him all my concerns and I came in kind of lost but came out so happy! He helped me choose a good highlighter that matches me and such a good eye palette. He gave me SUCH good makeup tips and answered all my questions thoroughly (I really appreciate it)! It was my first time coming in and won’t be my last, I will be coming here more often. The advice I got was perfect, and I feel so ready now for any upcoming events I may have!
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April 2023 by Goddess Model
I have been a client for 25 years and I love the product and particularly love this location. Samantha and her team of artists are knowledgeable and friendly.
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February 2023 by Lakshmi Kareena Goddess
For you makeup needs for quality cosmetics. Friendly knowledgeable staff. I wish they bad more samples before needing to purchase a full size product. Though they have a good refund policy, no one is going to trek downtown to refund an item....at least I'm not.
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October 2022 by Kareena SUPERMODEL
I found that my knowledge of their products far exceeded the staff employed at this location. I was sent to the freestanding store on the 2nd floor by the even less qualified counter staff at Saks 5th Avenue (formerly known as The Bay) with a bunch of false information. I was appalled that Estee Lauder and MAC corporate feel that the sub par customer service and product knowledge is acceptable. Someone i know who has 23 yrs of CS experience and far stronger grasp of product knowledge wasn't hired at the Bayshore MAc store yet these I'll qualified staff were hired at what the company considers the Ottawa flagship.
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September 2022 by Emma Millward
Didn’t even come close to what I asked for. Lashes were not on properly and falling off immediately after I left.
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September 2022 by Jojo R.
I had my makeup done by Danielle, what an amazing experience. She took her time and showed me pointers and tips for applying makeup and honestly she did everything I asked for and more!! What a sweetheart she was lovely professional and very friendly!! I walked out of there feeling a million bucks!! I recommend Mac Cosmetics to anyone that want beautiful makeup application!! The staff was very welcoming and friendly!! I am very happy I went and will be back in the future!!!Thanks again Danielle!! I appreciate you! ???? ????
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August 2022 by Niki Gellner
On a Thursday evening, I went into this store location to see if I could get a make-up appointment on Friday for a wedding I was a guest at. The staff worked to get me an appointment last minute. On Friday, they were able to get me in an hour earlier when I asked as I was available earlier on Friday than expected.Danielle did an amazing job on my make-up, and it was exactly what I was looking for. Danielle was very friendly, and made sure they checked-in at each step to see if I was happy with the eyes, lips, and lashes.Really appreciate the staff going above and beyond to make my last minute request happen!
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February 2021 by Sharmin Hossain
I was at M.a.c. Today, got the best customer service experience ever from Maysa. I have been a loyal customer of m.a.c for 20 year. She was very helpful and experienced. Very satisfied.
