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February 2024 by Deepak Yeshwanth Saibaba
Great place to buy gems! The store assistant was very friendly and patiently explained a lot.
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November 2023 by Mikhail Shchupak-Katsman
Excellent customer service, beautiful selection of crystals and occult products
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November 2023 by Sonia Botelho
Everything in there is just beautiful but the staff is bitter .
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October 2023 by Maximilian “M4x0r” King
I sought for gems to expand my tarot, my energy but most importantly my rockhounding hobby. This place if I were to say anything can give you some collectible rocks at a pretty good price with some astounding variety. This store presents crystals and minerals in a way that'll make you feel proud to be made of the same big bang that made these tantalizing synthesis's of elements. Definitely worth checking out if your a rockhound, tarot practitioner or someone who just loves shiny things (I surprised a dragon hasn't tried stealing this store).
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October 2023 by skyecoba_14 yuni
My favorite crystal shop! Very good quality of crystals and good prices. Very good customer service.
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October 2023 by Ishanveer
Amazing customer service and fair prices!
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September 2023 by daisy
These are the best prices you’ll EVER find in Ottawa ❤️ I received a few birthday gifts from this shop last year, and have visited myself twice since then. The only downside is I wish they had a slightly larger tumbled stones section. I always have to be extra careful with picking up stones to look at as I don’t want to drop them, and having bigger containers for each would be very helpful. Although I understand it’s a small shop! I’ve had some great finds here and will definitely come back when I’m in town.Edit: I’ve just been reading some of the negative reviews and would like to share my (positive) experience. After walking in my sister and I were politely greeted by the worker behind the counter. She told us to let her know if we had questions/concerns or to see anything behind the glass, and then left us be. As someone who doesn’t like much confrontation, I really appreciate this from workers. Checkout was very smooth. We were offered a bag and my item was wrapped up in some tissue paper to protect it. So satisfied with my experience!!
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September 2023 by Anika Heuthorst
Absolutely amazing experience! Marty was awesome, super knowledgeable and fun to talk to! She helped me find some very specific stones and wrapped them up all nice! ‘Twas great!!
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September 2023 by marie langlois
marty was an incredible manager, made our visit incredible! thank you so much.
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June 2023 by kesh s
Amazing customer service! This store also offers a wide variety of stones (including a few rare finds!) at reasonable prices! Highly recommended!
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June 2023 by Devon Richards
They have a very cool selection of crystals and rocks! Most of it is tumbled or carved, but they do have a small selection of uncut pieces. It's a great spot for the rock lover in your life!
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December 2022 by Jaida Dunne
If I could rate this store 10 stars I would! The staff is AMAZING. So helpful and so kind, they always remember their repeat customers and make the shopping experience so much easier and more enjoyable. This was the first and only crystal shop I’ve ever visited. When I first started shopping there I didn’t know much about the products and the staff were so, so helpful without being condescending, which is huge in any market. Crazy selection and variety of products as well, you can always find what you’re looking for! If you are in the Ottawa area GO TO THIS STORE! You will not be disappointed:)
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December 2022 by Taylor Quincey
This is a lovely store. I checked out Masala while visiting Ottawa and I will not hesitate to return when I’m in the area again. The staff were super kind and helpful! Everything is priced reasonably and the store itself is organized quite nicely. Overall it is a really warm and inviting atmosphere to shop in. 10/10 would recommend! ???
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October 2022 by Terencendence
I had an amazing experience at this store. Marti was very kind, and accommodating. Very manager material. Went above and beyond my expectations for customer service. She made me feel welcome and was quick to assist me with getting things from cabinets. The store itself is beautiful but the staff, Marti and Taylor made it especially that much more. I work at a crystal/holistic store in Windsor, and wished they were my coworkers, Marti would make an amazing manager at our store. The best crystal/gem shop I've been in, don't tell my boss.
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September 2022 by p hii
I don’t usually post reviews but I found the customer service reason enough to post. I really love this store and the prices are great, and every time I have come in the past I have had great customer experiences. Recently, though, I found the cashier extremely rude; snarky remarks, dirty looks, and was watching the group as if we were stealing. I get that people have bad days, and that might be the case, but I still found it very unsettling. Love the products though!
