-
February 2024 by rahele amini
I bought a ski coat 40 days ago. When purchasing it was mentioned that I will receive it within 5 working days and I paid in Canadian dollars. first they loaded 10 dollars more into my account and I don't know why? and then after 40 days I haven't received my package yet and they tell me it's delivered! customer services do nothing about that. no refunds or follow-ups.
-
January 2024 by mohammed hasanat
Great deals and services.
-
December 2023 by kevin Longpre
always great clothing at great prices
-
December 2023 by Shailesh Korat
Frustrating Experience with Return Policy at Mountain WarehouseMy attempt to return a pair of winter gloves to Mountain Warehouse turned into a frustrating ordeal due to a removed tag on the gloves. Despite being within the return window and the gloves being in pristine condition, just because of tag was removed led to a refusal for the return or exchange.What made matters worse was the lack of cooperation from the staff. Their unified stance on the tag issue left me feeling disregarded and furious. The unhelpful attitude and lack of flexibility amplified the disappointment in the overall experience.While the gloves themselves seemed fine, this rigid adherence to a tag requirement, coupled with uncooperative staff, tarnished what could have been a positive shopping encounter. I hope Mountain Warehouse reevaluates their return policy and encourages a more customer-friendly approach for smoother experiences in the future
-
December 2023 by Salah Kraiem
Poor customer service. Will never go to this store again. They refused to do price adjustment in one week of an item purchase.
-
December 2023 by sahibaaZaheen waraich
Super rude Asian lady who was working on 27 November 2024 at 3 pm… I usually don’t go and review but this lady was extremely racist and rude
-
November 2023 by Mr Saeed
The Sam & manager Arman made the purchase pleasant. Thank you
-
November 2023 by Nathan Hum
I went to buy my daughter a winter jacket last Saturday, found a jacket, went to the cash to pay, and as I get my debit card out, the cashier asks me if I have my tax exempt card. I say, "sorry what?", they ask again if I have my tax exempt card. I say that I don't have a tax exempt card (I'm not Indigenous) and then they laugh nervously and say "haha, sorry... ...judgy!"I think maybe the staff needs a refresher on not judging people by their looks?
-
October 2023 by saeed ghoddous
The Sam & manager Arman made the purchase pleasant. Thank you
-
October 2023 by Ting Johnson
I went to Mountain Warehouse today with my son. They had the friendliest and most helpful service! My son even got a jolly rancher for 'helping' at the end of the transaction :). I would recommend this location in particular to anyone. As for Mountain Warehouse themselves, quality of their clothing is very good and so are the deals if you can catch one of their bigger sales!
-
October 2023 by Victor Janzen
Great deals on outdoor equipment. Ask for the in-store discount ( if you spend over a certain amount) in addition to their already discounted prices. I tried out their Everest down sleeping bag - amazing value but actually too warm for my camping season in eastern Ontario, which ends mid-September.
-
September 2023 by Josue Ayotte
Great products quality! Great price! Always fast shipping! I have dealt with them multiple times and I have always been fully satisfied. I never had any issues so I have never needed to deal with their customer service. The web site is great and easy to use. I have been buying my jackets from them for the past 3 years. Fives stars company. I highly recommend them!
-
August 2023 by M&M Travel
Great service. It’s not too often we’re greeted at stores anymore. Had instant service and the girl was very friendly and helpful. Bought 4 pack towels. Would shop there again due to the service.
-
August 2023 by Iain Stewart
Came in for some rain pants. The very personable gentleman took me right over to some reasonably priced options and also had a dry bag to keep them in. Excellent prices and selection. Knowledgeable and friendly staff.
-
August 2023 by henry 2015 uhc
We purchase a good “Parkaway women's bucket hat”. We find most of Mountain Warehouse’s products have Ingenious design and good quality with reasonable price.
