-
October 2023 by Michael Nesrallah
Helpful staff, found good shoes I was hoping to find
-
September 2023 by Alexandra Telford
Sia assisted me with an exchange today! She was so friendly when I needed a hand, and was super helpful finding me exactly what I needed!
-
August 2023 by Amber Lerroye
Thank you keeghan and Jessie. Gave best recommendations and helped me find a pair of really comfortable everyday shoes. I recommend shopping here. Thank you.
-
August 2023 by Marko
Paid 250$ for shoes after tax here and they're already ripping after 1 month of very very light wear. Brought it back and they exchanged it for another pair and same thing happened but this time it was a final sale and no possible refund so I'm stuck with a terrible shoe that's going to be ripped up completely in a couple months for a quarter of a thousand dollars which is insane to think about. Terrible quality in the shoe
-
July 2023 by Michel Lahaie
Merci à Saramay de la boutique du Rideau Centre à Ottawa qui a bien prise le temps d'évaluer mes besoins pour une chaussure de marche très confortable. Finalement mon choix s'est arrêté sur une chaussure élégante noire de pointure 11.5 4E. Elles sont comme des pantoufles.
-
July 2023 by Osama Buhamad
It's has been 2 weeks and the items I ordered hasn't been shipped from the warehouse to the store. I made a trip to the store to inquire about there order. I was told that they'll leave a note and check when the warehouse and call me back to let me know. I called today asking if there's any update and the person answer told me "you can ask for a refund" and no one checked with the warehouse... Not great experience
-
July 2023 by Noremac Will
Jessie is killer, excellent customer service and quite friendly. Quick with style suggestions!
-
June 2023 by Beata Zwolan
I had previously purchased a pair of New Balance 990's from the New Balance store in the Rideau Centre. After several months of light use, there was some premature wear on the inside of the shoes. I brought the shoes into the store and the manager, Musa, examined the shoes and discussed my concern with New Balance's General Manager. He offered to ship a new pair of shoes to my home. My new shoes arrived today and I couldn't be happier. Thank you Musa (and your GM) for being so pleasant and understanding and for standing behind your product. New Balance are great shoes and this experience reinforces my belief that New Balance is a great organization and that the Rideau Centre store's staff offer exceptional customer service.
-
June 2023 by Brad Coleman
Wonderful store, wonderful staff. Was incredibly helpful, had exactly what I needed, didn’t push but asked if I needed anything else.
-
December 2022 by AJ
Friendly staff and good selection, the new balance trainers are very comfy and we rate them highly although the prices have gone up noticeably.
-
November 2022 by Jane Morisset
I have trouble with my feet and wear orthotics the podiatrist recommended that I go to New balance for shoe fitting as I walk allot. The staff were great professional and clearly knew how to fit my problem feet. I have been going here for 5 years and will continue,
-
November 2022 by Ken Garson
After a slight delay processing my order, Mike, the manager at New Balance Ottawa tracked down my boots at one of the Toronto stores and expeditiously had them shipped to my home. Thanks for the great customer service..
-
November 2022 by Duncan Wrighte
Maria-Magda the sales person who helped my wife and I at the Rideau Centre NB store in Ottawa was great! My wife loves her new shoes.
-
November 2022 by Stephen Macfarlane
I am a trail runner. Devon the gentleman that helped me out was knowledgeable and just a nice guy. There was a very nice woman helping out as well. They got me fitted and I was on my way. I would not hesitate to recommend this store. Great product. Awesome service.
-
November 2022 by Katrina Caruso
We had such a good customer service experience there. My partner and I both have problems with our feet and ended up walking away with very comfortable shoes after being given a lot of time and attention by one of their sales associates. It was clear that he really loves his job and the shoes, and he is very knowledgeable. It felt like a really sincere and authentic interaction where he truly just wanted us to find what would work for us rather than pushing someone on us for no reason. I don't live in Ottawa but the next time I'm in town I will be back!
