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February 2024 by Akshay Dubey
Poor quality hotel in a general state of disrepair. Most annoyingly you cannot control the temperature in your room because it’s centrally controlled - my room is 24.5 degrees which makes it challenging to sleep. The only solutions were to pack up and move to a room on a lower floor or to get a ventilation fan. The mattress is also of an extremely poor quality. It’s unfortunate because the one thing you need on business trips is somewhere comfortable to sleep.
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February 2024 by Genevieve Taylor
Tout ce dont on a besoin dans la chambre. Les hamburgers sont fantastiques! Tout a été efficace et vraiment impeccable. Merci pour ce beau séjour!Rooms: Rooms were super clean and well-equipped. Loved the mini fridge that was available to store our own stuff.Food & drinks: Restaurant was delicious and cozy. Waiters were very nice.
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January 2024 by André Nier
Thank you to Randy for checking us in and a big thank you to Sona for her hospitality. Beautiful property in a great location!
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January 2024 by Juan Manzo
Everything was nice however I wish the restaurant was open later. There was a floor party on the 3rd floor which was annoying. A large group travelling together decided to open all their bedroom doors and have party. Their children were playing hockey in the hallway and the adults were drinking and socializing. The entire 3rd floor hallway smelled of their alcohol and it was noisy. It would have been nice if the staff put a stop to it however I understand that it's not possible to control the behavior of guests. As annoying as it was, it was nice to see people enjoying themselves. Overall it was a nice hotel and 4 stars is a fair rating.
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January 2024 by Oasis V2
Extremly rude personnalyou have to yell at them for a chance to get your money
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January 2024 by Jean Maisonneuve
Major ongoing hotel construction. Jackhammer are loud all day. Starting at 730am til about 930pm. Would have been a nice stay otherwise.
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January 2024 by Natalie Chan
My staying experience was horrible. Yes the rooms are nice, however my family and I were woken by a very disturbing construction noise that was extremely loud and disturbing. The noise started at at around 7:30 to 8 a.m.. We had been woken up after a long 7hr drive to Ottawa and had wished to sleep and rest in more. I would definitely not say this is a 4 star hotel because this stay had definitely been 1-0 stars. My advice is to never stay at this hotel again and so should you.
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January 2024 by Raid Ghani
I recently had the pleasure of staying at Novotel Ottawa City Centre, and I can't express enough how exceptional my experience was, thanks in large part to the hotel's Director of Operations, Mr. Raafat Eid, and the talented Chef, Mr. Sein.From the moment I contacted the hotel to make a reservation over the phone, Mr. Raafat Eid demonstrated a level of customer service that truly stood out. He patiently explained all the available options and room choices, ensuring that I had all the information I needed to make an informed decision. His professionalism and dedication to providing a top-notch guest experience immediately made a positive impression.Upon arrival, Mr. Raafat Eid continued to exceed my expectations. He made the check-in and check-out process effortless, displaying remarkable attention to detail and a genuine commitment to guest satisfaction. His warm and accommodating demeanor made me feel welcome and valued as a guest.Now, let me turn to the delightful breakfast experience provided by Chef Mr. Sein. My children and I had the pleasure of savoring the most delectable pancakes, expertly crafted by Chef Mr. Sein. Not only were the pancakes incredibly flavorful, but Chef Mr. Sein's exceptional service truly elevated our breakfast. He went above and beyond by personally delivering our pancakes to our table, and when my children requested extra strawberries, he graciously fulfilled their request.I must emphasize that it is the personalized care and the dedication of professionals like Mr. Raafat Eid and Chef Mr. Sein that make a stay truly memorable. Their commitment to excellence and their genuine concern for the satisfaction of guests are a testament to the high standards of Novotel Ottawa City Centre. I wholeheartedly recommend this hotel to anyone seeking an outstanding stay, exceptional service, and a delightful breakfast experience.My sincere appreciation goes out to Mr. Raafat Eid and Chef Mr. Sein for making my stay at Novotel Ottawa City Centre truly special. I eagerly look forward to returning to this exceptional hotel in the future to once again enjoy their remarkable hospitality.
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January 2024 by Maxime Laviolette
Our experience started with using the indoor parking which was under construction during our stay. We had to navigate through a little maze to get inside the building once we parked. We followed the many signs and it led us to the basement which was also under construction. The elevators were out of service. We had to spend 10 minutes figuring out which door would get us to the lobby and in the end we took the freight elevator.We arrived at the lobby and overall it was disappointing. It is very outdated and not very well maintained. One strong point however was the great service we got at the service desk.We stayed for one romantic night, on the 8th floor in January. The romantic package we bought was Ok. The room was clean and just Ok. The TV had no HD channels, in 2024. We wanted to try the hot tub, but it was out of service.We didn't sleep well during our stay as it was 23.5 degrees in our room, at night in January. We stopped the heater, the fan was not working and even with the window opened, the room we were in had no way of getting some breeze. We called the front desk and there was no way to get the ac working as the system was in winter mode.The Albion Rooms restaurant was the highlight of our stay. We really enjoyed the food, service and the cozy atmosphere. The buffet (breakfast) was also amazing for the same reasons.
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January 2024 by Gretchen Brown
Was shocked to find that the parking was so inconvenient, not well marked and an additional $35 a night. We also were quite frustrated after our trip to the pool that we got "locked" in the stairwell because the staircase closest to the pool does not allow key card entry back in on all floors. We had to go to Floor 1 to get out of the freezing staircase. This is safety concern having the feeling of being locked in a stairwell.
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January 2024 by ofrajasa kuri
Excellent service in all.. a great experience!!!Rooms: Very clean
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January 2024 by Vishnu S Kumar
I'm a frequent customer of Novotel hotel chain. I stayed in Novotel at Abu Dhabi, Toronto and Indian locations multiple times. First time staying in Ottawa. In short, the worst Novotel I ever stayed. Everything was so ridiculous and I doubt it's a genuine Novotel or imitation of the real Brand.1. Washroom was so stinky and exhaust was not working. Also, no cleaning items.2. Walkway from parking garage to Novotel was a total mess. Being a allergic patient, it was really difficult for me to walk in that dust. It's in the middle of some construction mess3. Only 1 elevator was working and a long waiting time. Elevator to parking was out of order and you've to Walk 3 floors up from basement parking. Good luck if you got heavy luggageas.4. The only Novotel location I've seen without a single bottle of water in the room.Not sure but I believe this hotel is undergoing some renovations, so if you think this causes inconvenience to customers please don't take bookings and waste our money. Never gonna stay in this location again.Receptionist and room service was very professional and helpful.
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January 2024 by Louis Tieu (Loi Tieu)
Great, near to CF mall so quite convenient. However, pool is quite small and share with another hotel so it's quite packed. Gym should be separated from pool because there're some people walking on treadmills with swimsuit and wet feet, which is a little bit unhygienic.
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January 2024 by Vivekanand Pagidimarri
My recent hotel stay was marred by a disappointing experience. Despite booking with included parking and breakfast, I was denied access to both amenities. The hotel issued a parking ticket even though parking wasn't available, and there was insufficient space overall. This inconsistency and inconvenience significantly impacted my overall satisfaction with the stay.Two star is majorly because of Insufficient parking space and inefficient apparently room service.
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January 2024 by Mimeurz business
No shampoo or body wash in the rooms, also no toothpaste so make sure to bring your own stuff. Other than that, the rooms were very clean and the reception what nicely decored and helpful. Definitely recommend for a small stay in the
