-
January 2025 by Ellen Brown
As of now, I can only speak of the Service team - but WOW. This was my second visit for service to my Jeep Wrangler. Like most people, I get a bit squeamish when I think about dealerships... But this one is unlike any other. They are very knowledgeable, transparent, honest, and prompt with their service. Having had two amazing experiences with this team, I will not hestitate to return. The first time Omar was my service representative and did not hestitate to get me in touch with the mechanic when required, and the second time George was my service rep and was very communicative. An added bonus is that they are also very friendly and open-minded!
-
December 2024 by Pierre Lachance Jr
💥💥💥💥💥Exercise caution when interacting with this dealership, particularly regarding pricing. I attempted to purchase a vehicle priced at $37,000, significantly exceeding the Black Book value of $27,000. Negotiations were unsuccessful, resulting in a $10,000 overvaluation. Thorough due diligence is recommended before engaging in transactions here; their primary focus appears to be profit maximization, not customer satisfaction. I suggest exploring alternative Dodge dealerships. Thank you for your assistance, Mike and Charles. Sincerely, Josianne, Sales Manager.
Thanks you 💥💥💥💥💥
-
December 2024 by Charlene Morrison
My husband purchased a new 2024 Dodge Grand Caravan from Allan and Mike. He walked into the showroom and spoke.to Allan. He was very friendly when greeting me. Listening to my requests he provided multiple options. He was very professional and he introduced me to Mike, the sales manager. Between the two of them they provided him with everything
he was looking for in a van but wanting to be a smart consumer we decided to check out other dealerships. Turns out Ottawa St. Laurent this is the most honest dealership in the city. I received bait and switch more than once to false invoices from other dealers even after negotiating a deal with a salesman which they reneged on. Don't waste your time going anywhere else. Ottawa St. Laurent Jeep Dodge is the one you can trust!
-
December 2024 by Gianrico DePasquale
KJ was friendly, helpful and a pleasure to deal with.
-
December 2024 by Jason D
I’m deeply disappointed by my recent experience with this dealership. After receiving a text from them as late as 11 PM — an inappropriate time for business communications — I brought up some genuine concerns. I pointed out that the price listed on their website was incorrect and mentioned the vehicle’s accident history as shown on the Carfax, which they had failed to explain to me what was the extent of damages. Instead of addressing these concerns professionally, I was met with outright denial and even accused of lying about doing my research and finding better prices elsewhere.
To make matters worse, I received a phone call from a salesperson today. I have a name but I'm not about to put it out there unless needed, and when I calmly explained that I couldn’t work with a dealership that didn’t value professionalism and honesty, they laughed in my face. That moment was shocking and incredibly disrespectful.
What’s most disappointing is that I’ve trusted this dealership in the past. I’ve even brought my Dodge Journey to their service department before and expected a level of respect and integrity based on that prior relationship. However, this experience has left me questioning their priorities and how they treat their customers.
I truly value honesty, professionalism, and mutual respect in business, and unfortunately, this dealership fell short in all these areas. I hope they take this feedback seriously and reflect on how they interact with customers in the future.
-
December 2024 by Lee Wolf
Just wanted to say a big thank you to Omar! He did a great job putting me in a quality used vehicle all the time treating me like I was buying a 90,000$ new truck.. I could tell he wanted me to get the best possible vehicle and price..a car dealer with a heart??? I think so!... on your next big purchase make sure to ask for Omar he deserves your business.. and to all the staff there thanks you made something i hate doing fun for a change.. all the best to you and yours.
Thanks again Lee.
See you again soon!!
-
December 2024 by Matt B
A special thank you to Banny/ Joe and Mike for their amazing service and helping me and my girlfriend at getting our 2nd car - 2019 Chevrolet Camaro
-
December 2024 by colin Barry
Allen went above and beyond to find my Ram and Joe made it easy. Great service all around
-
December 2024 by Yves Franck Irakoze
I truly want to appreciate the professionalism and the way I was taken in care! It is beyond customer service realm!!! Please go meet KJ and his buddy Jeremy, you will tell me! Oh my goodness, you should go ASAP!!❤️ Thaaaaank yooouuuu so much for the outstanding treatment!👌🫶🙏
-
December 2024 by Bachir Reaidy
We just bought our Jeep Wrangler from Banny and it was a great and smooth experience.
Banny, Pierre and Armin went above and beyond to make this purchase a reality.
-
December 2024 by Jason Rathier
Allan was very knowledgeable about the vehicle I purchased even though it was used and not a dodge. He was also very responsive to my questions online and by phone.
-
December 2024 by R B
I recently had the pleasure of working with Allan at Ottawa Dodge and I can confidently say it was the best car-buying experience I’ve ever had. From the moment I stepped onto the lot, Allan was welcoming, knowledgeable, and genuinely attentive to my needs. The entire process was seamless and enjoyable thanks to Allan’s professionalism and personable approach.
Even after the purchase of my new vehicle, Allan followed up to make sure I was satisfied and offered help with any questions I had.
If you’re looking for someone who truly cares about their customers and goes above and beyond to make the car-buying experience stress-free, I highly recommend Allan.
Thank you for your outstanding service!
-
December 2024 by texastuxedoband
Allan found me the truck I wanted within 24hrs, worked me out a great deal and a great trade in for my Mazda. And Joe took care of all the financing and paperwork!!!
I highly recommend Allan Garner (Sales) and Joe Conte as your team for vehicle purchase
-
December 2024 by Thomas Saunders
Buying a vehicle is always stressful but had a very positive experience here buying a used truck. Fair pricing I thought, salesman was knowledgeable about the truck and I felt no pressure to make a deal "today". Business processing side was quick and professional. Managers took the time to introduce themselves which was nice. Truck was delivered on time and as negotiated. Would have liked a longer test drive but it was sufficient to determine if vehicle was in good running order.
-
December 2024 by Ernie Minichilli
I walked into the dealership was greeted by a pleasant young salesman Omar, was interested in Santa Cruz Omar promptly helped view the vehicle took it for a test drive, was very happy with his approach ended up buying the vehicle. Really happy about whole process, treated me and my wife really well. Would definitely recommend coming to this dealership, see Omar to help you out he gives great customer service.
