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January 2026 by Lauren P
Received a gift for Christmas, was told over the phone I only needed the email to exchange, came to this location to exchange and was told I need a receipt. The receipt is 7 hours away where I celebrated Christmas. Inconsistent policies depending on location of store and who is working
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December 2025 by Lorna Bustamante
Always loved the jewelry plus excellent service
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December 2025 by Rachael Anderson
Gabrielle was so patient and so kind to me! I walked in and never shopped there. Had no clue where to start, she walked over and was just exactly what I needed. Just what a kind beautiful person thank you for helping me find my charm
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December 2025 by Diane Maciver
Very good service sale person was amazing.
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November 2025 by Samuel Auger
Went in there only knowing I needed a bracelet with a bauble on it. Left there knowing what the different clasps, charms and bracelets all were. Extraordinary knowledgeable employees, Chloe at St-Laurent mall location was well knowledgeable, patient and basically teaching a toddler everything that they needed to know. Would recommend this location !!
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November 2025 by Al
Good service. The staff is not too aggressive. Engraving on site is offered.
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October 2025 by Kim Potvin
Very friendly and helpful staff.
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August 2025 by dime099
Pandora pieces are timeless, I love wearing their moments bracelets and change the charms according to my outfit, vibe or even mood. The rings are so unique as well love everything about pandora . The sales assistants are friendly and helped me find exactly what i needed
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August 2025 by CF
I love these things. ever since my ex boyfriend from 12 years ago bought me one. I continue to add lol
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July 2025 by SVG CustomCreations
The manager at the store refused to help us from the moment we walked in. Wanted to exchange something for my wife and was told they needed the box. Waited 25 minutes for my wife to go to the house with my 3 month old son and two daughters. Said nothing the entire time. Once my wife returned she told us she was going to refuse service and was calling security. I am absolutley disgusted that my children had to witness such unethical behavior. Mind you it was my wife’s birthday and we did absolutely nothing wrong. Security banned us for six months and pandora indefinitely from the store.
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March 2025 by Max Frederick
Staff are friendly, passionate and great at what they do. Will be back:)
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January 2025 by vexero
always getting deferred by customer service, hung up on three times now when they attempt to transfer me to a different department
inexperienced workers telling me to come in only to send me home after specifically asking if x issue can get resolved in store
Was given the wrong shipping label
and the list go on and on
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November 2024 by Tobi O
I got an engraved necklace and it literally looks like scratches. No one can tell what it says and he refused to give me a refund until I fought for it. Very disappointing experience go to a different location
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September 2024 by Damian Davies
nice range of prices for anything you're looking for.
Staff were polite enough, and not pushy which I really apriciate.
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April 2024 by Екатерина Кравченко
I want to express my dissatisfaction, a month ago my husband bought me a chain with a pendant as a gift from this store. After 3 weeks, I noticed flaking of the gold on my pendant and went to resolve this issue. To which they told me that there is no replacement, only if it breaks, and that they cannot do anything at all. But again, my product is only 3 weeks old, where is your guarantee? I didn't buy jewelry from some market, I bought a well-known and famous brand for $200. A girl with blond hair did not conduct a very correct dialogue with us, she was arrogant and smiled, when we asked who was in charge and if there was an administrator, she replied that all 3 sellers were administrators. I am disappointed, do not recommend and will not return to this store. Attached are photos and videos with a good side and a side where there is no more gold
