-
November 2024 by Alex LeBlanc
Where to even begin. WOW. Such fantastic service! Came here with my dear friend to buy matching Christmas gifts and Alanna and Lillia were both so helpful and wonderful. Their elite knowledge made us confident we were making the perfect choice. Not only this but they also took us in as part of the Pandora family. Thank you, thank you, thank you. At first we were a bit nervous, being broke university students. However, Lillia's warm presence and stellar insight made us feel comfortable and apart of the Pandora family. As we needed more help, Alanna then stepped in as well. We though Lillia was the best of the best, however Alanna was right there with her. Her funny jokes and amazing personality made us feel like we were apart of the Pandora family. This review does not even compare to the level of service we received. It was perfect. Truly perfect. We will recommend this store as well as Lillia and Alanna for as long as we live. Thank you both for helping us choose the perfect gift and made us feel like apart of the Pandora family.
-
October 2024 by giang tran
Two times going there and got treated with bad manner. The famous short hair sale person was super rude and doesn't willing to help. I'm not sure if that kind of treatment have something to do with me being not white or because she think that she doesn't care much about customer service would work to get me or anyone away from the store. Never come back there again
-
May 2024 by Ann
I think she was the store manager with curly brown redesh hair... very sweet and patient spent a long time helping mehighly recommended
-
March 2024 by Angela Tan
First time going to Pandora, felt very welcomed there the associates were really nice and accommodating
-
December 2023 by Kevin Obrien
Reo was amazing and made Christmas a success! With the help of the leader the team was able to fill all my Christmas needs! Great work! Keep up the great customer service
-
December 2023 by Benji C
Rude attitude and the clerk just casually lying about the price increase when it’s just her own fault Bad
-
December 2023 by Gina Eatrides
Nice stuff and good service
-
December 2023 by Ramesh Tanha
I recently visited the Pandora store at Rideau Mall with my mom, aiming to exchange two purchases we made the previous week at this location, totaling $500. Despite having exchanged items at this location one week before, a blond lady, seemingly a supervisor, insisted we could only process the return at the original store of purchase.Despite our polite request, she conveyed concerns about their store numbers to another colleague and informed us that returning two of our three products was the only option. When pressed for clarification as to why we couldn’t also return our other item, she continued to say it was “store policy," deflecting from the earlier mention of it impacting their numbers to her colleague.Expressing my disappointment that their focus seemed more on numbers than customer service, she admitted, "I care more about me getting flagged than customer service." This encounter completely soured our first Pandora shopping experience, especially as we were celebrating my mom's birthday.Regrettably, my mom decided against any further purchases from Pandora, and now I have to inconvenience myself with a 45-minute drive to return the remaining item. This incident reveals a prioritization of policies over customer satisfaction, leaving us with a lasting negative impression of the Rideau Mall Pandora location.Also, get more coloured workers. Coloured women like my mom and I can’t help but wonder if the lack of accommodation and kindness from this employee has to do with being POC.
-
November 2023 by Arturo Fernandez
Very rude girl at the counter.
-
November 2023 by Carina Wang
The worst customer service ever!!!
-
November 2023 by Abraham AHITE
Awesome
-
November 2023 by Selcan
Women with short blonde hair was so RUDE. She should be fired ASAP
Really poor costumer service
They didn’t let me exchange a charm I got from them and it was only been 4 days since I got it and I had the receipt with me. Never again. DONT GO THERE
Her name is Kiaya. U should fire her.
-
November 2023 by Hosai Habibi
Love it ,a very kind and lovely employee help us with our business Unfortunately I didn't ask her name but I told her that we are from Toronto and she said she is only came ones in Toronto and she loved it.
-
September 2023 by Ferhat Saritoprak
Great customer service Fatima is the G.O.A.T
-
June 2023 by masra hussein
Very bad customer serviceThe women that works there with short blonde hair shouldn’t work thereYou loosing a customerI think her name was kiayaWhich is the name written on my receipt. I don’t know who the manager is but I will let everyone I know to never shop from pandora in Rideau ever again .I was going there often to shop until I had to return something I got from themShe was really aggressive and rude please don’t hire people like thatAnd those who read this Bayshore mall has the best customer service and they’re really nice. Don’t shop from Rideau.
