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December 2024 by Janna L.
Awesome staff... Great customers... Friendly and holding onto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!
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November 2024 by Signy Carter
You guys stock the only dry food my female cat will eat! Amazing variety of food and supplies.
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November 2024 by ashish gulati
Pet Smart Kanata, Ontario, Canada is a terrible place to go to for pet grooming. Imagine going for your haircut/styling and getting 3/4 of you hair done and being told that they are not able to complete the rest. On top of that being given the bill with 25% off because 3/4 of the job was done, with no consideration of how you maybe looking. That is what happened to our pet dog at this location. The excuse given was that your dog is anxious and threw up on the table. When we objected that our dog is looking ugly with an incomplete grooming they made an excuse that he is biting si they will not complete the grooming. Any other business would have at the least said that they would charge us when we took him back on another day to complete the grooming. But no, the groomers and the manager chose to be rude and demanded we pay for rhe partial grooming done. I wish it one day happens to them when thy go for their own hair styling. When I said I will pay when they complete the job, they told me that they will not give our dog back if we don’t pay. Instead, they did me a “FAVOUR” by giving me a 50%discount. Totally RIDICULOUS!
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November 2024 by Lise Hodgson
Great service. Clean store.
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November 2024 by Sarah Scanlon
Would have loved when I booked a groom to be informed that I need my pets paperwork. 3:30 on a Friday my vet was closed couldn’t even call to have them send it over. When someone books as a new client and says they have never been there maybe inform them of what they need to bring? Then again after reading all the one star reviews I may have dodged a bullet!
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October 2024 by Andre Fortier
Large selection of pet supplies
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October 2024 by Nataliia Ivashko
Fresher update: new fish arrives every Tuesday :) Today we bought here our very first fish tank and all the necessary accessories. The consultants were so patient with me and our kids, professionally handling a downpour of our beginner-fish tank-owners questions :) we are grateful. :) thank you, and see you soon: we are coming back soon for more stuff :) update: the staff is really knowledgeable, we had an issue with fish tank, and we have received so much help and advice, our aquarium was saved :) we came back 2 months later and bought a hamster :) and we plan on coming back for more little friends. Grateful.
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October 2024 by Christine
I was always pleased in the past but today’s visit was less than ideal. The groomer was nice but the manager in charge was not. My 12 pound dog that has never nipped apparently tried to nip. The manager explained that even though they couldn’t grind my dogs feet, (they gave up) that not only was I being charged a grinding fee $20 but an additional $12 service fee. Along with the $20 tip I had given, I paid $52 to NOT have my dogs front nails grinded. Obviously my dog was afraid and needed TLC. They need to take dog training to learn how to deal with fearful dogs rather than being annoyed with the owner. So disappointed with the managers confrontational attitude. Will not go back.
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October 2024 by Ria
WORST place to get your dog groomed! My dog had matting, which they were supposed to shave, but couldn’t because they were too lazy and asked us to go to the VET! The vet said there was no need to bring him here as any groomer should have shaved the hair. we had to go to the other grooming salon! ! Petsmart charges you HEAVILY in the name of “special care”! Been to other groomers, and they never charge extra and removed his matting! NEVER coming back to petsmart again!
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October 2024 by John M
It's a smaller Pet Smart store than some others, so not quite as extensive a selection, but they still carry most major brands. The staff are very friendly and helpful.
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October 2024 by John Rietveld
Had what we needed.
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October 2024 by Maria Fernanda Rincon Prieto
I had an appointment scheduled, but I had to wait over 30 minutes to be attended to. No one gave me any reason for the delay. After the long wait, they told me they couldn’t trim my dog’s nails because he was anxious. Of course he was anxious after such a long wait! This is not the first time my dog has had his nails trimmed, and he has always been manageable. Very disappointing service.
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September 2024 by Chantal Terwilligar
Great selection, and appreciate the ability to order ahead for pickup. Never any issues with the store side of PetSmart. Would happily give 4/5 stars for this side of things.
For the services side, I feel a two star is fair. When the services were rendered, they were normally fine/good. However, two incidents changed our perspective. On the grooming side and the doggy daycare we had issues with our dog being "red flagged" as aggressive. Kimo is a super kind, friendly dog, and if anything is too friendly (not always quick to recognize signals to back off when another dog needs or wants space). We were told he could only return if kept separate from the other dogs, and that he would essentially be created alone. We can do that at home.
For his last grooming, we noted separation anxiety, and they popped him in a cage to work on another dog, and he was so anxious they refused service, calling us 50 minutes into his appointment time, without having actually provided any of the booked services. They then stated they work on multiple dogs at once, bouncing back and forth, and additional fees would be needed to focus only on my dog at a given time (to avoid the crating). Once the issue at doggy daycare happened, they had no interest in seeing our pup again, despite having previously attended appts successfully (until that ONE where his usual groomer was unavailable) for over a year.
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September 2024 by Tim Cogswell
Staff very helpful well stocked
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September 2024 by Idalia Cunningham
Always friendly, knowledgeable, professional, the grooming salon is good, and clean. The staff is kind and caring towards the dogs. The service is amazing. I recommend Jessica M at the kanata location also. I really recommend the kanata Pet store happy overall with the customers service.
