-
November 2023 by Pritam Ghosh
I had gone to find a tank mate possibly a Snail which might clean the water as well for the existing Male Betta fish that I have in a 5 Gallon Tank. I was told by the pet Smart Employee that Snail would cloud the water more and instead was given 4 Zebra Daniels instead. After putting them together in the tank I realized they would not fit together because different type of moving speed of Zebra and Betta are terrible match to keep in the tank. Well the very next day my 1 year old Betta died. What is the point of misguided information by employees in the fish section? It is better to do your own research than trusting the advice of those persons who are just present there. It was disheartening for my kid whose pet died because of this.
-
November 2023 by ray miller
A nice store in Kanata, Ontario. Friendly staff and professional. The store is laid out perfectly to find everything you need. All the animals and fish are in superb care. The store is tidy inside and out. We found everything we needed quick and easy. A great place to bring fido
-
November 2023 by Ottawa Property
We have been coming to petsmart for grooming every months for 7 months. It is our dog's 1st birthday today, we scheduled a grooming service and arrived on time. We waited outside of the glass door until some other customer done checking in at the front desk. We went in but was told to wait outside because they were still working on another dog. 15 minutes past our scheduled time, my dog, male, intact became a bit impatient, when we finally waved inside, the groomer wanted to check my dog's paws and ears, but she said my dog did not allow her and bit her, so she could not take him. Our appointment got cancelled but my dog did not bit nobody. If the groomer rather works with easy dogs, you can reject the appointment weeks in advance. Thank you so much for ruining a birthday plan.. We will never go back
-
November 2023 by Bob T.
Visited this store to pick up nail clippers for my cats and received good advice on which one to use as there are multiple options. They worked very well.
-
October 2023 by Lindsay Endicott
Pretty good selection of fish and supplies! Needs more shrimp though. Also I found the goldfish were too many in a tank and many dead ones floating around. When I told the worker that this is stressful for the fish, I felt brushed off and he just said they'd take them out in a bit. The bettas are kept in tiny containers and half of those were dead as well.
-
September 2023 by Sean Hummerston
Be careful…..An employee will befriend you , give a discount, take your cash …then embarrass you by stating she supports your cats in order look shiny and all giving..And after this SHE LAUGHED AND LAUGHED BECAUSE MY CAT ATE LILLIES AND I CRIED, in front of the whole neighbourhood…. she is heartless and if the whole story came on why this occurred. It would horrify you…..Someone who happily relishes in a dying cat should not be working at a pet store….I will order from Russia before this place again …..13 years but never again …..Thank you Shannon , you’re soooooooo special
-
August 2023 by Veronika Romanenko
Good store, great selection. Here I can buy everything I need for my dog with digestive problems and for my kitten there is a selection of canned food not only with liver but also with other flavors. They have a Halloween collection on display right now.
-
August 2023 by Alexandre Fournier
I’m not a huge fan of PetSmart due to there unethical treatment of caged animals.That being said, it’s important to recognize that they offer pet products and that there staff are kind and give the best support they can.This location is always super friendly to my little man.
-
June 2023 by Sarah Wibberley
Trainer Mari Bone really helped us keep our sweet but challenging rescue. Her empathy and competence immediately helped our dog be happier and healthier.
-
June 2023 by Jaime Walsh
Staff are sweet and helpful. I foster for Eastern Ontario Cats and they've been a joy to host events with. Looking forward to July's Adoption Week! ?
-
June 2023 by Shan Sri
Upsetting to see the lack of care for their betta fish, as one was dead and another looked sick. Wish they would stop selling live animals (not including the cats/bunnies up for adoption).
-
June 2023 by shannon orban
Sry for one star I think this store is great with animals beautiful cats and bunnies for adoption everything most of good value I was just upset at my last few purchases one the bunny and hamster treats are mixed together so confusing and just really hard to find right food for my hamster because of what I read online. The main problem I have is my full cheeks bedding had pieces of blue plastic stretchy like in top chopped up in my bedding now as worried pet parent have to spend hundreds of dollars to check see if she’s going to be ok.
-
June 2023 by Shubham
Got any aquarium related questions? Don’t worry, Zach gotchu! Extremely helpful and professional individual. Would recommend this location 100%
-
April 2023 by Michael
Great location with friendly staff and plenty of stock. Have been visiting this location for years and keep coming back. They have products for all the normal pets, and also many of the less common ones. Decent prices on most things, plenty of parking in the lot out front.
-
April 2023 by Amber Nyugen
Brianna was so helpful when we were picking out a fish. I had 0 clue what I was doing, but my son really wanted a fish. Brianna guided us in the right direction keeping our size of tank in mind. Brought us to the correct food, and gave us more than several amazing tips and tricks and info of the different types of fish that will go well with the one we chose. Excellent customer service. The cashier (I want to say his name was Mark) was also super friendly. 10/10 experience today!
