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August 2024 by Lucas Deschamps
Overall this place isn't bad. But there is one staff member who is either an actual moron or she just hates me. I go there pretty often to go get change and normally all I need to do is just give my name, but this one old hag tries to make me give her all my personal information and it's incredibly uncomfortable. I don't know her name but she works at the far right teller where you can sit down and she was working the morning of this post. I've pointed out to her that nobody else has ever asked me for all this extra information but she refuses to change. The only 2 explanations I can think of are either she hates me personally for some reason or the rest of the staff hate her and are gatekeeping the information from her. I've been coming to this bank for over a year and she is the only person I have this problem with, pls educate her
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July 2024 by Jason LaBossiere
They won't let paying clients use the bank machines after 6pm when you most need the bank machine service. Then, if you use another institution's bank machine, Royal Bank charges you. Corrupt Clowns. ?
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May 2024 by Isaac Moore
A staff member made me extremely uncomfortable
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February 2024 by Souebou Manuella
Worst customer service ever. Lack of communication skills. I had an appointment and they made me wait for 40mins with no proper service. The bank was empty and there was 4 customer representatives just looking at me for those 40 minutes straight. In conclusion, didn’t meet the representative I had an appointment with and none of the rest gave me an answer nor assistance. Terrible..
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February 2024 by J E
I really want to move everything from RBC. I have millions with them and I’m pulling everything. I HATE dealing with them.
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December 2023 by Steve John Ediza (sjediza)
Deeply disappointed. My account has been restricted because I tried to access my account but I've forgotten my password. It wouldn't let me reset password and i was asked to go to a local branch on a SUNDAY, where no branch available. So, I'm stuck stranded in the middle of nowhere, no access to my funds, cannot make any purchases. I had to wait HOURS until my friend came and gave me cash to fill up my gas to go home. Then, I went to the branch the next day to get my account fixed, ONLY TO BE TOLD THAT I DON'T HAVE ENOUGH CREDENTIALS because I only have my driver license and they won't take OHIP card. And now, here I am stuck again for another day with no access to my funds and no money to get food or gas!!!! AND ALL THESE TROUBLE JUST BECAUSE I NEED TO RESET MY PASSWORD. Honestly, this is ridiculous. I have never felt so isolated and betrayed by a bank that I solely trust to take care of my funds FOR MY USE. This is unacceptable and I hope you find a better system than these outdated and super inconvenience and zero empathic to clients. Very disappointed.
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August 2023 by Lindsay Andrusek
ATM's are not 24/7...sign on door says go to the other 2 'nearby' locations.
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August 2023 by saleem haqani
Useless location. Can’t access an ATM outside business hours
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June 2023 by Sam Hubert
The branch manager and employee I dealt with today we're both rude and unprofessional
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June 2023 by Grace E
Perfect!
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May 2023 by Alex Moncion
This location doesn't have 24/7 ATMs. ATMs are closed after regular store hours.
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September 2022 by Claudiu Bocanet
Good day,I’m very disappointed the service they offer me. They did to me a SCAM with a quote for a mortgage.
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January 2022 by Sam B
Visited this branch multiple times. Loved the customer experience and will go back again.
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September 2021 by H Ball
shame they're not open for at least a few hours on Saturdays.
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September 2021 by Louis Rainville
Atm works, that's great
