-
October 2023 by Jason Rego
Terrible service, they only deal with new customers only. Not existing Rogers customers
-
June 2023 by Chris Palco
An Employee named Calvin refused to accommodate me at about 7:30 I wanted to get a phone, however I was told that no iPhone 14’s were currently in stock so I asked what phones did they even have at the moment and I was told they had absolutely none either. I’d much rather be told that it was too late rather than being told bold lies to my face.
-
June 2023 by Matthew Cromey
Staff were friendly and very helpful.
-
January 2023 by Craig Dow
Chris was fantastic to work with and was very helpful.
-
January 2023 by Colleen Veck
I had a very frustrating start to my Rogers day, but when I came to this store(after five hours of back and forth with Rogers Call Centre agents) Matt and the rest of the team working this evening did such a phenomenal job finding the problem, explaining what the issue was thoroughly, and then working to find the best solution. The team tonight really turned my whole situation around with a positive ending, after a day of frustration.Thanks so much everyone!
-
September 2022 by Quarter Pounder
Long wait times and employees are less than helpful when you finally get a chance to speak with one. If a phone isnt in stock its standard practice to check inventory in surrounding stores, and not require the customer to call up every store and hope they pick up.
-
January 2022 by Rufino Ricardo Ansara
I had a tricky situation and I received very poor support over the phone with the global Rogers help line. The staff at the Place d'Orléans Rogers location resolved my issue quickly, efficiently and with no hassle. Shout out to Robertson specifically, thanks for being so helpful.
-
November 2021 by justin cleroux
Awsume customer service, great deals on phone and plan, the staff at the place d'orleans were simply awsume TY.
-
September 2021 by S Shahhosseini
I received the best customer service from Rogers Place d'orleans recently. Carlos was knowledgeable, professional and very helpful. He helped me to easily switch from my previous carrier. ( I left because of their poor and disappointing service with their own long time customer!!!) But I am so glad I went to Rogers, I got the best promotion and excellent service. Thanks to all the staff, and special thanks to Carlos. Keep up the great work ?
-
January 2021 by Marc D.
We just called to have an Iphone 6 replaced (we are long time client of Rogers) and they insisted that we had to fill up a few forms. They agent said they did not have access to company files. After 20 some years with Rogers, I am done with them. Videotron, here we come.
-
November 2020 by dutyman21
The sales staff were helpfull, after getting my new phone home it asked for a security code to open it we never put a security code in the phone while setting it up at the store.Brought the phone back for some help, Patrick was helping me he couldn't get it to unlock and accused me of putting in a code I explained that didn't happen he did not believe me and basically called me a liar.He said to go to a repair depot and have it repaired.Brand new phone never even made a call on it.My rogers bill is over $500 a month, needless to say I am leaving Rogers.
-
November 2020 by Gerry Lewis
When I bought my phone from them they were great. Really helpful and answered any questions I had. When I went in today because of an issue I was having with my phone they were rude and condescending.. Right from the start when the guy greeted me he was acting like I was bothering him or that he was annoyed. During our discussion another employer joined in and was just as rude.. Different employees in these 2 interactions but it's the employees who represent that location.. and your last impression is usually the one that sticks, because of that I won't be back to this location.
