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September 2024 by M Z
Never enough staff, always a huge line up. But once you get to the teller, if you can manage the wait time, they are very friendly and polite but slow.
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August 2024 by Rik Phi
Bank machines never work for deposits.
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May 2024 by Alex Perrier
There are four ATMs, but three of them only have $20 bills, including one that was refusing deposits. Another machine (#2) only has $5 bills. It's ridiculous, and access to the ticket counters is only available from 7:30 a.m. to 10 p.m. Not pleasant!
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March 2024 by sebastian udell
Go here if you want to be treated like a criminal when trying to access your own account. Do not recommend this branch I'd rather drive 2 hours away then deal with the people that work here.
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February 2024 by David Irvine
So glad I switched to RBC, I despise the way I've been made to feel by this bank. I've never had a good experience at this branch, everytime I need help I'm treated less than. Most recently I was told by 3 different people it wasn't their problem that they unfairly locked up my money, forcing me to spend the last bit of money I had left to get there, and then when I finally get it sorted, I realize I was retaliated against by the manager here by closing my checking account because I got angry that I would have to walk all the way from here to Herongate to get helped. DO NOT GET SIGNED UP HERE! That last interaction was the final straw after almost a decade of abuse. RBC has been so fantastic and helpful. Screw this place and the people in it! I would give negative stars if I could, and hey! Not my problem!
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December 2023 by Jean-Marc Dallaire
Worst branch in the city. Service is absolutely terrible. Don't go here if you can avoid it
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October 2023 by mourad hadj
Horrible service long wait times workers are slow, people in the waiting lines are growing frustrating and leaving the bank
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August 2023 by Alex Cameron
They told me to bus to another scotiabank that's about a hour away that might be able to help me. They wouldn't even confirm if they could
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July 2023 by Ronak Choudhary
One of the worst branches in Ottawa. Very unprofessional staff. ATMs don’t accept cash deposits and tellers can’t even print a proper bank draft. One of the tellers began asking me personal questions about getting a job after noticing my workplace in the system.
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May 2023 by Nicole Lam
Went there in a rush during lunch hour to get some foreign cash, very smooth experience, the staffs are very nice and patient and try their best to help me.
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May 2023 by Mohamad Homsy
you must open at 9:00 am closed at lest 5:00 pm i can’t visit scotia bank any time because working please and i noticed they have fake smile
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January 2023 by Kifah El-Mousa
I hope they stay strong and standard compliant (it's still initial introduction) but I feel good about the branch because of the good energy of the younger generation operating the show.
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December 2022 by Mr.Hyphex
THEY ARE SO BAD AT THEIR JOB!!! I went in get my debit card and they keep making mistakes. I had to go in there 3 times for them to get it right. Idk where they got their degree from and who hired them but they so bad at their job.
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December 2022 by Sanchit Sharma
I just got scamed for 4 thousand dollars and no employe helped me .They just told me to be carefull. They didnt even tried to atleast tell me what to do
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December 2022 by Soraya Bakhtiari
I did payment toward my visa from my account by phone. I assumed it’s done then I had a call they asked me to confirm this transaction I said yes then after few weeks my bill came without paying . I can not use my account to pay my bills? They stopped my account I had to go to bank they said because it was large amount even though they called me and I confirmed still secede my account and card. Once I deposit money through machine then it didn’t give my balance or receipt nothing and somebody else’s cheque came out of machine.There is no rules inside the bank not experienced people work there and it’s funny we can not take money out of our account the worse bank I’ve ever seen
