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“The crew were an hour earlier than expected, gave me a call to make sure it was ok, very professional and took great care to instal both washer and dryer. Cannot fault the service, it was excellent from purchase at Rona to installation.”
“Have been coming to this location for years for business and personal services. Always an amazing experience at this location and I should have written this review sooner! Better late than never - They are both kind and helpful.
Thank you!”
“I’ve been to a lot of shipping places, but this was easily one of the best experiences I’ve had. Unfortunately I didn’t catch his name, I think it was Omar? The red-haired guy was absolutely fantastic. You could tell he actually cared about people instead of just trying to get everyone out the door.
You don’t come across customer service like that very often anymore. He genuinely made my day. Huge thanks to him!”
9AM - 6:30PM
207 Bank St, Ottawa
Shipping Centers
“I had to do a return my package was important.
They were really helpful and friendly and the service was really fast.
If I have to do any other mailing services I would definitely go there.
Thanks!”
“I have to say I was blown away by what they did for me! I had an odd shrink wrap job and I was calling around for some help. No one would touch it. I called Wills Transfer and they asked me to send a picture. I did that and a guy named Will (not sure whether he owns the place but he should!) called me back and told me to bring it in and he would see what he could do. He and another person shrink wrapped the two pieces perfectly and wouldn’t let me pay them anything! What I thought was going to be a few days of hunting and a huge bill turned out to be a very quick fix and didn’t cost me a cent. I really wish Will would have taken the money I offered. It is so rare these days for a company to do something like this. I tell everyone who will listen this story. Way to go Will, Wills Transfer is lucky to have such a customer oriented person.”
“Shipped a box across the country. It was a great service over the holidays. I was able to get it booked within one day notice. Bike box arrived at destination in great condition. Service in both Ottawa and Calgary was amazing.”
“The staff was very knowledgeable and luckily the box was just at the maximum size this centre will be able to handle. Otherwise a long trek to the airport office is required.”
“What a pleasure it was dealing with the counter staff at the Gladwin location of DHL Express in Ottawa! Both gentlemen were so courteous, professional and helpful, taking the time to explain and answer all my questions, and even helping to carry our boxes into the reception area. Have always been impressed by DHL over the phone and am even more impressed by your staff in person.
***Please disregard the low ratings on Google Maps, they clearly do not refer to in-person interactions at this location!***”
“I wanted to send my HUGE THANKS to Lorne from FedEx. I will follow up with the official letter, but I wanted this review to have place. Amazing, top notch service which is rare to come across these days. Absolutely professional and if I could give 100 stars review, I would not think twice! Thank you Thank you Thank you!”
“I was having a very frustrating experience with both the customer service line and the delivery service of purolator, the delivery driver made no attempt to contact me, while attempting to deliver 3 times and scheduling to do a 4th “attempt” while clearly something was wrong. During contacting customer service I waited a total of 4.5 HOURS (1.5 hours the first time, only to be told they couldn’t hear me when it was finally my turn, then another 2 and a bit hours before they got ahold of me) I asked them to keep it at the Center and was told it would be 2 days before I could go pick it up. After this call I got an alert that the package was on a truck to be delivered again today, super frustrating. Then I got a second message saying it was ready for pickup at the hawthorn location. Once I got there, a really wonderful employee greeted me, I told her a brief of the struggles I went through and how happy I was to be able to pick up today after thinking it would be a big mess. She told me she caught it and pulled it off the van, and that she was the one who sent the message it was ready. I’d love to give the delivery service a 0 but I give this woman all 5 stars because her customer service was really top bar. I wish I had grabbed her name, but she was blonde and working at the hawthorn location at 8:00 AM this morning December 10.”
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“I had a wonderful experience at the UPS Store on Merivale today. I visited to scan my documents, and the staff were incredibly cooperative, professional, and patient throughout the process. They took the time to help me and made everything quick and stress-free.
Their friendly attitude and excellent customer service truly stood out and made my visit a pleasant one. I really appreciate their kindness and willingness to assist. Highly recommended for anyone looking for efficient service and a welcoming experience. Thank you!”