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January 2024 by chloe fleming
This was a horrible experience. We hade staples print pictures, and they turned out VERY pixelated, and discoloured… There was also lines in the middle of the pictures… This was a waste of money and a big disappointment… overall HORRIBLE will never be printing from here again.
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December 2023 by Tobi Chris
Had an amazing experience with a woman named Brianna, she was working at the cash. Morning of Dec 21st. She was friendly and greeted us with a smile, thanked us and was quick. It was a great way to start the day. Thank you Brianna for you service!!
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December 2023 by Jale Sadr
We spent almost 10 CAD just for printing 1 A4 page since their printer setting was not set properly and even for A4, you need to change “default” size to “fit in the frame”! I shared my feedbacks related to the solving this wrong default printer setting, however, the responsable guy didnt care!
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December 2023 by Tiktok “小鱿鱼滚呀滚” Squid4046
On November 27th, who is the fat, brown-skinned female waiter?,, I noticed that she always follows customers, and she feels like she is being followed, which really makes me uncomfortable.
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November 2023 by Brossard rentals
Very rude cashier named Bri, she had to do a refund and price match. The whole time huffing and puffing, if you don’t like your job don’t do it
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November 2023 by E. Kennedy
It’s so unfortunate that some of the staff at this store don’t know what they’re doing or don’t really want to do their job. I work in retail and I understand what it means to have a good customer service. So today I walked into Staples at 7:48 PM and I wanted to print a passport. As I approached one of the staff and ask them if I could get a passport photograph done and the first thing she said was ”were already closing and have a deadline to catch up with” I was shocked to such response. Mind you, I had at least 10 minutes to get this done instead of all the drama. I asked for a manager and his excuse was that the photo department closes 30 minutes before the store. Wow!However, I don’t see that on the website to spell this out. It’s either they don’t want to do my job or don’t know what to do. By the way I did mention I had just taken the same passport with the same store a week before and had it on my usb drive.I still don’t understand how closing duties supersedes customer service. ?Well, one thing I know is if this was your personal business you guys will go the extra mile. It’s so unfortunate. Stores like Staples was the last place I expected such from. I’m not sure I want to come back to a place like this.
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November 2023 by Leah
*Threw out my property!I usually enjoy staples until today. The manager was very rude when I put an advertisement on a post in the parking lot. He asked if I had permission, I said no, he asked if I could take it down and I said yes. He proceeded to take it off himself and throw it out. These stickers are very expensive and I'm extremely frustrated that he would just throw out my property.Consifering this is how they treat customers, I'll be avoiding this staples.
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September 2023 by Deirdre Hartman
Waited in line for the shipping department to ship a box. There were 3 of us in line, with me at the head of the queue and some lady called harpreet quite but ignored me,and took the guy second in line. I definitely feel some bias and inclusionary training would be in order here to say the least. Also some cross training, as I guess in fairness she was trying to help out. PerhapsI should have said something too, but it was very busy and I didn't. Even the guy 2nd in line was quite embarrassed and indicated I should go first. The lady all but ignored him and said he would be easier to deal with as he was doing a pick up. Not a great customer experience in the shipping dept. Other debts I've always found to be excellent.
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September 2023 by Robert Colley
While looking at laptop/tablet options Mark was awesome, I asked him alot of questions and he had all the answers. No pressure at all just expertise where needed. Greatly appreciated.
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September 2023 by Rob Wilson
Went in looking for a certain charger cord and they didn’t have it. TookA long time to find staff to assist me. Parking lot is abysmal. Paint the lines so people can see where to park.
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September 2023 by Graham MacDonald
I recently went here to purchase toner and accidently purchased the drum instead which is twice as much $$ as the toner and has a "D" in the product code instead of a "T" which is the only difference of the 2 boxes. I returned the same day and the manager Jamie refused to take the return. I advised him it didn't say that on the receipt and he said it was online. He also mentioned this happens once a month so staples knows it's an issue and just keeps taking peoples $140 (So $140 x 12 =$1680 annually from each store adds up). So a few days later I check Staples website and it is not on there at all so I returned to the store and spoke to Jamie again who acted nothing like a manager and instead took the root of acting like a teenager being rude and saying "yeah, yeah" to anything I said proving that he wasn't even listening to me. I advised him that I have since started purchasing our small business supplies online and that my wife switched her printing services to an online company and he replied with the same rude "yeah" . He then said "what did you just come all the way over here to give me a hard time?" I had to advise him that I was actually going to CTC next door and that I stopped in to tell him that what he told me about the return wasn't accurate.If staples is wondering why their stores are empty these days they don't have to look too far. Whatever I guess, at least I don't have to drive 30 mins to staples for our business supplies anymore.
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September 2023 by Stephen Bailey
bought some ink for a printer I bought in this store. The ink cartridge wasn't recognized by the printer so I took the the ink cartridge back to the store with the receipt in hand. They said I had opened the ink cartridge from its' packaging so they wouldn't refund the cost of the cartridge. They didn't even offer an exchange. So I said - you know that you have to take the take the ink cartridge from its' packing in order to install it...they didn't care, time to go to Amazon - no questions asked.
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September 2023 by K P
I went to drop off rogers equipment , employee named jawab was at the shipping department, as he saw the equipment and ask us to get the box for returning equipment and than went off from the shipping department we waited to check if he is coming back and give us a solution but never came back, so we did get a new box for the equipment and another employee came to help us, immediately he noticed our return label is from Canada Post which they don’t return at staples, i am writing the review giving 1 star as I waited for 20 mins, jawab should have looked the equipment for return at first place should have told us they cannot return Canada’s Post.
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August 2023 by Ahmad Al Shammeri
All you need in one place. Buying stationery, electronics, and more. If you need to use a computer with the internet to print something, they have it, copy papers, send a fax, and even ship solutions; they got it all.
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July 2023 by Nathan Cooke
We went up to the counter for mail and tried to get someone's attention. We got the attention of a few employees idling in the connected area but none came to help. When we went to the print area one of the employees that had been avoiding us finally came up and told us to go wait back at the mail area. Very disrespectful in action and attitude throughout the experience.
