-
February 2024 by Kevin IronSoul
Very professional, great social skills. I'd deal with Brett any other days of the week. He's upfront with the products he's showing not hiding any flaws, I can appreciate that from a saleman!
-
February 2024 by N K
Relationship soured.Bought a car here and winter mats were part of the deal. It is winter, two weeks have passed, and I am told to keep waiting for the mats to arrive without a hard date. I suggested other solutions and was presented with none from the dealership. Terrible customer service for something so petty.
-
February 2024 by Kris Fontillas
"We recently bought our first electric vehicle and Steven Morrison was incredibly helpful and knowledgeable throughout the process. He was always quick to respond to our questions, whether via phone or email. He explained everything to us politely and with great courtesy.Joe Plaza, the Finance Manager, was also a pleasure to work with. He helped us make informed decisions regarding our finances and was transparent in his explanations without applying any pressure."
-
January 2024 by Ben Rukavina
If you’re ever in the market for a new vehicle, I’d highly recommend going to Surgenor and sitting down with Mark Lachine. In December I went in and spoke with Mark about a truck that they had on the lot, during the entire sale Mark had kept conversation light and professionally humorous. I’d go back and buy another truck just to deal with Mark again!
-
December 2023 by Nadoré Official
Anthony Kell was Very friendly, welcoming and sympathetic. Answered all my questions without hesitation! Such a lovely man.
-
December 2023 by Mistic Mind
We wanted to say a special thanks to Anthony and John for their professionalism and great service for our recent purchase. Looking forward driving it home.
-
December 2023 by Gaby Najm
I recently purchased a new car from this dealership and had a great experience! Mark Lachaine was very helpful and went above and beyond to find me the exact vehicle I wanted. I was able to get my new vehicle quickly, and upon closing Mark was excited to show me how to customize all of the vehicle's features. Mark also made great recommendations regarding winter tires and matts. Overall, lovely people to deal with and I am loving my new vehicle!
-
December 2023 by Brandon Theobald
Very slow service and very disorganized; do not drop your car here if you need it the next day! I dropped off car a 8:00am for tire change, regular service and inspection, and took an uber home. No call received all day so I called at 4:00 for an update. Lo and behold my car had not even been looked at! They asked if I could leave it overnight which reluctantly agreed. At least the guy I spoke too was apologetic and offered to perhaps provide some kind of discount for my trouble.The morning comes and goes and I have still not yet received any update. Once again I had to call and find out. Got no answer, left a message but still nothing. Called again an hour later and finally get through only to be told my car JUST NOW is being seen at 3:00. And of course they find issues that require ordering parts; they asked for me to leave my car overnight AGAIN!I needed my car the next day so I declined and accepted I would need to come back. The worst part, they offered no priority re-booking, no discount, and no consideration for my time.I will not being coming back; will go farther out of my way to go to Myers,
-
November 2023 by J Currier
I had been toying with the idea of buying a new car for a few months. So when car research turned into test drives, Peter Moore at Surgenor was available to keep me company while I took out my top pick, a GMC Acadia. Wouldn’t you know, they had the exact model in the lot that met all my requirements and it was even in the colour I was looking for!Peter made me a deal on my trade in I couldn’t refuse and 3 days later I had the car in my driveway and 2 days after that, my dogs started getting rides again.Peter thank you for your excellent customer service and listening to what I was looking for; to get me and my dogs back out adventuring.
-
November 2023 by Amanda Richard
Just bought a fancy new ride and I'm in love with it. Thanks so much to Peter Moore and the team for helping find something I absolutely love. You made the process easy and painless. 10/10 recommend.
-
November 2023 by Rem Fal
I had a great experience at Surgenor Barrhaven, many thanks to Service advisor Frank Fraser. He is not only knowledgeable, he is polite, reassuring and very professional. He knew how anxious I was about getting my Buick enclave issues fixed and he managed to ensure that the issues were resolved on time. To be honest, he always manages to remain calm even under pressure. Frank is a great asset to Surgenor Barrhaven. Thank you Frank. By the way, the receptionist too is amazing. Always friendly, polite and professional.
-
November 2023 by Christine Lafrance
I had taken my vehicle in for repairs, I had 3 issues. 2 of the 3 issues were not fixed. My heat was not working and they had fixed the wires. My heat is still not working and I was not told it could be a deeper issue. I am now being told it can be additional money to fix and they have left me without heat when it is cold and snowy.I was not well informed about the issues with my car and I may have made different decisions.I would not recommend this dealership.
-
September 2023 by emily maclennan
I had an amazing experience at Surgenor Barrhaven thanks to sales and leasing consultant, Mark Lachaine. Mark definitely went above and beyond, providing excellent customer service and made finding my new vehicle easy and painless. I was nervous and a bit hesitant going into the process of finding a new car but Mark’s patience, great communication and knowledge on the vehicles kept me at ease. If you’re in the market for a new vehicle, I definitely recommend going to see Mark!
-
September 2023 by Oluwatosin Abidakun
Mark Lachaine was fantastic. He went over and beyond to ensure that I got a great vehicle at a competitive price. He was communicative and supportive.
-
September 2023 by Allan Kassian
Great service department got me booked in as soon as possible, traced my problem and gave me a couple of options, also arranged transportation between the dealership and rv park where I was staying. A big thank you to the advisor and the mechanic
