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December 2023 by Reshan Suriyaaratchie
Bad customer service! I ordered an apple pencil online via Source but it turned out to be the wrong pencil for my iPad. My fault, even then they asked me to come into the store to exchange it, however the rep who helped me was extremely disrespectful and arrogant constantly sighing and complaining saying its my fault. Should be looked into by management and fixed as it poses a very bad picture of the company.
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December 2023 by Violet Evans
I came here today to buy a set of Joycon controllers and a new charging cable for my Switch. I stood by the Switch display and tried to flag an employee down for a while but I got ignored. Staff walked by me and made direct eye contact but I couldn’t get anyone to help me get the Joycons from the display so I could buy them (they’re locked). I left after being ignored and went across the hall to GameStop where staff were friendly and acknowledged me and I was able to make the purchase.
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November 2023 by SupClayton
We had the pleasure of being attended by Jing, Mati and Sam. What an awesome team! My wife and I went to the Telus store next door, and for 20 minutes no one even looked at us. As soon as we walked in this store, immediately we were greeted super kindly by Jing. She and her awesome manager Mati helped us find exactly what we were looking for, with great assistance from Sam. We must have asked over a thousand questions, and they happily answered all of them. We are so happy with our purchases, and we definitely will be coming back! Everyone working there were absolutely amazing. Thank you all so much for all the help!
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September 2023 by Emem Etok
Service was great. Abdul always goes above and beyond to help with any purchase I have. Customer service is a 100. I would recommend this store to anyone.
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September 2023 by shifeng song
The worst shopping experience I've had in Canada in the ten years I've been here was just recently. A few days ago, I came to this store to buy an item I had confirmed was in stock online. As I walked into the store, I saw a group of employees chatting together. I tried to find the item on my own, circling the store multiple times, but I couldn't find it. I then attempted to seek help from an employee. I'm not sure if I interrupted their conversation, but one of them impatiently glanced at a photo of the product on my phone screen and confidently stated that the store didn't have it.I found it unbelievable. After browsing for a bit longer, a young lady who had just finished helping another customer politely asked if I needed assistance. I showed her the same photo, and she skillfully found the item I was looking for. What surprised me was the complete shift in service attitude within five minutes. I greatly appreciate the helpfulness of the young lady, but I was also disappointed by the indifference and lack of professionalism displayed by the other employees.
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September 2023 by soukaina nafia
The agents are super reactive and you can find all electronic pieces but they are so expensive regarding the market, they sell Bell and Virgin Plus plans
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September 2023 by NOURELHOUDA CHERQI
Had an amazing experience at the Source ,all thanks to Saim! He not only helped me find the right converter but also set me up with a fantastic plan that saved me a bundle. Saim's friendly approach and great salesmanship really made my day. Highly recommend paying him a visit!
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September 2023 by kadja metso
Went to buy a phone and I was helped by Ravi, he not only got me the phone but got me some extras as well! Excellent service by Ravi and the staff at the store. 1000% recommend coming here for your tech needs
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September 2023 by David Kadja
Went to buy a phone and I was helped by Ravi, he not only got me the phone but got me some extras as well! Excellent service by Ravi and the staff at the store. 1000% recommend coming here for your tech needs
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July 2023 by julia CHU
Abdul is an excellent person he listened to what my needs and helped beyond expectationsThank you so much
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June 2023 by Ali Kama
Best customer service I received in my whole life. I was never treated in a store like I was treated by Mister Imad and Tarek. Imad seemed to know everything about his place of work, he gave me a very good deal I am very satisfied, this guy is a beast.
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June 2023 by Zakary Medouni
Imad, Mohomud and Abel gave me an amazing client service. I came there to get tech experts advices and they provided to me everything that i expected and beyond that, if I was not on a contract I would have changed my wifi and phone plans since the deals at this moment are amazing !
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June 2023 by Yacine Ibrahim Djido
Great service ! Imad, Mohamud and Abel gave me an extraordinary client experience and would definitely recommend to friends and/or family !The best store in town for your tech ??
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June 2023 by Achraf Maatouk
Great service from the whole team. Abel, Ravi and Imad are awesome. Will definitely visit again
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June 2023 by Philip Bontekoe
The worst customer service ever I have a three year warranty on headphones. Got a replacement the other day. The replacement one does not work went back to the store today and they said there’s nothing they could do. I still have one replacement left on file.$149 down the drain please go to other locations avoid this location
