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November 2023 by Braden Penberthy
Staff are not courteous and often useless, selection of stuff is mid
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September 2023 by Lujain Olabi
I have just bought a scooter for my 4 year son, the employee Luna was so helpful, she gave us full attention and she answered all our questions. Thank you, Luna and we hope to see you next time we shop from Toys R us, St Laurant mall.
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September 2023 by Daniel Pelletier
THE place to go for toys and baby-related products.
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September 2023 by Rebekka Stoodley
Terrible customer service at this location! Picking up a preordered gift today for a family member who lives an hour out of the city, photo ID required to pick up the item from the person who ordered it even though there is a note on the order that we would be picking it up for them. Person who ordered the item was at work and we were stuck waiting in the city for them to send a copy of their ID. Terrible policy in general (should have been made clear when ordering the item) as well as rude and terrible delivery of the policy from the customer service staff. We will never return to or recommend anyone purchasing from this location
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August 2023 by lanojo87
The more I come here the more I see that this store specifically isn't long for this world. They only stock certain shelves and leaves the others to rot, hardly any employees are around to help, and their video game section has been transformed into a funko pop wall. So if you're choosing to go to a Toys R Us I'd choose any other location than this one.
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June 2023 by Yohan James S.
awesome service, great prices and really high quality material. true, traffic does accumulate a little, but overall, really impressed. Keep it working!Thanks Toys "R" Us!
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April 2023 by Cassandra Larche
The staff, cashier and floor workers, were amazingly kind and patient. Favorite toys r us. ♥️
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December 2022 by Kathy E. Sanati
My little niece loves slime! I wanted to gift her with unique slime package that would keep her entertained for hours. Saw a few options online but after looking around for 10 minutes could not find anything. Young woman working that evening went above and beyond to find them for me. She could not find them initially and kept looking for almost 10 minutes. She didn’t give up and kept looking until she found them and directed me into the right section.This was really impressive as I felt overwhelmed by the size of the store and didn’t know where to look without her help. Purchased the best slime kit and seperate individual slime for my niece who loved them! . The only reason why I removed a star is because I do find the items in this store very pricey compared to other stores . I paid almost $50 just for small Knick knacks but I do think it was worth it seeing how happy my niece was!
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December 2022 by Aaron Langlois
So many options for toys and entertainment options for kids of all ages. Friendly staff and ample parking (even during the holiday season)
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December 2022 by Elaine Bedard
Store well stocked, expected lines as Christmas shopping has started.
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November 2022 by Algonqueen of Comedy
Excellent customer services. Ample staff with no long waits, fast, friendly and knowledgeable
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November 2022 by Raymond Roy
Getting stocked up for Christmas. A few good deals to be had
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October 2022 by Ayo
The two stars are just for the great collection of toys. I went to this location with the intention of looking at items to add to my baby registry, I decided to purchase an item on sale for my toddler and the cashier rung up a different price than what was displayed on the shelf. We had to wait for a senior associate who just looked at us and said that is the correct price and the price displayed is for a smaller version. This item only comes in one version! She did not take her time to look it up or verify the price on the shelf, guess she has all the inventory stored in her brain or she did not want to be bothered. No apologies for keeping us waiting or for the lack of organisation. Decided not to pay for the item. I will not be opening a baby registry at this company or coming back to this store.
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September 2022 by Luna Dupuis
Younger employees in this location are horrendously rude and unhelpful. If you call in to ask for product availability they lie half of the time and say there is nothing but when you go inside there will be a full display (has happened multiple times) Manager or supervisor I saw engage with staff behind the counter was extremely lazy and enabling staff to slack off.
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August 2022 by Jean Michel Simard
It's a sad state of affairs that when I take my nephew out to buy toys we both prefer the selection at Gamestop to Toys R Us. The company must be using these stores to ship out their online sales because they stores themselves look terrible, have the products don't have prices and the staff are as happy as a customs officer at the airport.
