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December 2023 by Adam Kowalczewski
I primarily ask for advice on ski touring, but have also asked about light weight camping essentials. Each time I have received great advice from keen sales staff who draw on a wealth of experience. I truly enjoy going to this store. They've helped me navigate the compplex world of layering, wading into pin bindings (never turned back!), making the right investment into AT ski boots, dialing in the right cooking stove, finding deals on socks, etc. etc. and I've been happy making my informed purchases with them.
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December 2023 by G F
Had a great experience today. Albert was really helpful and knows his stuff. Was friendly and professional. Happy to shop here again.
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December 2023 by Brent Atkins & Chrys Silvestre
Albert G in soft goods is a great asset to the sales team.It is very refreshing to be given excellent service by an enthusiastic staff who can speaks well and knows the products.
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December 2023 by thierry levesque
Awesome price ans fast shipping. Perfect for me
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December 2023 by The Man
Bought a Kayak here paid 1900$ didnt get the cheap oneafter a few use the plastic piece that hold the rugger brokethey didnt do anything no warranty nada I do not recommend this place staff not helpfull and do not buy Precision Kayaks
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November 2023 by Marie Lanoue
Great quality outdoor attire and equipment and very knowledgeable staff to help you find exactly what you need.
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November 2023 by Pete Werner
The staff is really curious and helpful. Also very knowledgeable on different sport that the store represents. I highly recommend this store. And today they really did a great job with an unruly customer who seemed more interested in debating the fitness of people in the store to the point of being abusive. They did a great job at patiently escorting him from the store through his continued abuse. Good work. Thanks.
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November 2023 by Tony Heacock
I have been a customer of Trailhead since the early 90ies and have experience nothing but amazing service and products. Yesterday I witnessed a very belligerent person insulting and berating staff members for no apparent reason in a loud and obnoxious way. If I may share…Indeed, there can be many factors that may have led to the person behaviour:• Concerns over what is going on in the world.• Possibly drugs• Other family/personal issues that the person may or may not be dealing with and that we are not aware of.While we cannot address the bullets, what I witnessed that day was an incredible team approach in handling this difficult situation in a very professional, courteous, and safe way. Thankfully the person was gently escorted out of the store to ensure both staff and customers remained safe.Trailhead remains a great place to shop for high quality products and you will always be greeted in a friendly and courteous way.Well done Team Trailhead, keep up the great work you do. You deserve 5 stars - Silvia
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September 2023 by y dawg
Your alarm has been blaring for 20 minutes at 11pm and is waking up the entire neighbourhood. You've been reported to bylaw.My apologies if it wasn't your fault but the only light flashing and alarm sounding was right over your back door.
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September 2023 by Caren Weinstein
Knowledgeable staff. Large selection of items. Appreciated the time spent to help me buy the best Kayak paddle. It was an excellent choice. They really do honour their price guarantee. As a new paddler I am glad there is such a great specialty store here in Ottawa.
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September 2023 by Dan Joseph
ABSOLUTELY AMAZING SERVICE AND PRODUCTS!!!I recently a Hobie Mirage Compass kayak over at Trailhead. From the initial “window shopping” visit, to my purchase, even to the after-sale, everything has been so smooth with the staff and my kayak. I can’t thank the staff enough for being so professional, friendly, kind, NOT using pushy or agressive sales tactics, etc… They have been amazing and I look forward to doing business with them in the future. I will recommend anyone and everyone to visit the store!!!PLEASE SUPPORT THIS AMAZING LOCAL BUSINESS!!! They deserve our money!
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September 2023 by mark lytle
Lots of friendly and attentive associates asking if I needed help (lots of times, haha). I will never complain about too many staff though, now it is far more common not to find ANY staff. Got a couple of really good deals, I will shop there again.
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September 2023 by Gabrielle Tayag
First time visiting this store and it was pretty cool! Lots of good sales on right now and well-known brands like Patagonia, Cotopaxi, Arcteryx, etc. Bought two PFDs on sale and the sales associates were kind and helpful.
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August 2023 by Doug Kedrosky
Great store. Spacious with good selection of hiking, camping and paddling supplies and clothing. Lots of available parking. Recommended.
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August 2023 by Parisa Safaei
My boyfriend and I recently visited this store with a "leave bags at the front" note on the door. I initially didn't wanna leave my bag because I believed it was small and therefore ok to carry in but the stares from the two sales reps had me stop and ask them. One of the sales reps confirmed that I did need to leave my bag, and I complied. But as I was walking to the counter, a couple walked toward the cash to pay and I noticed the woman had a pretty large tote bag on her that she had not left at the front. They thought I was ahead of them to pay and wanted to apologize for walking to the cash from the wrong end but I pointed to her bag and explained that I had just been asked to leave my bag. At this point the sales rep said "it is not a staple but we do require that you leave your bag". This double standard and inconsistency in applying the policy made me feel very uncomfortable. I made sure to explicitly tell the sales rep that they were being selective in their policy application but he kept himself busy with the task he was doing. I believe the only difference between me and the couple with the large bag was the color of my skin. This makes me feel very bad that I looked like a "very dangerous person", as the other couple jokingly mentioned!!! I should have take my boyfriend's advice and left the store. I browsed for a bit but I felt terrible. I decided to walk out without purchasing anything because I refuse to spend my money where I am treated unfairly. Whether it was the rep's personal judgment or part of their training to apply the policy based on racial profiling, it made my visit very unpleasant. I am not going back again.
