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“Fantastic experience with Penske Ottawa location. The staff at the front desk went above and beyond to make sure my husband and I had everything we needed for our rental. We probably asked for 15 different accommodations to our reservation the two gentlemen at the front desk did everything in their power to deliver on every one. Also, they never once seemed annoyed with us, even when I know our requests were a bit much. They delivered on every front. This level customer service was what all Penske locations should strive for. I will 100% use Penske Ottawa truck rental for my future truck rental needs. :D”
“I did not receive an email/message instructions on how to self-return the truck and had to figure it out on my own. I figured it out and the self-return was pretty smooth and straight forward. I received a refund for extra miles that I already paid for after self-return. The overall experience was good.”
“I had an excellent experience. The trailer I rented was practically new and in great shape. The team at the U-Haul location was fantastic and knowledgeable. Thank you.”
“Abrar Matt and Basem are a wonderful team! Rental agreement was easy
Truck was clean
And afterhours drop off was available
Super satisfied”
“I can not say enough about how fantastic Charlotte was to deal with! During a stressful move, she ensured I had the exact truck I needed and made the entire process stress free and effortless! Would highly recommend this location! Bravo on keeping customer service alive and following through!”
“Last Monday arrived on this area early on my reservation to pick up a truck. a reception guy (maybe the owner) told me we are not open yet?. I thought I need to wait for 30mins for the truck pick up since I'm too early. But that same guy on in the reception didn't let me wait and prepare the truck immediately. Very accommodating. Salute to you sir!”
“Excellent experience at this U-Haul location. Pick-up and drop-off were quick and easy. Nick helped me out and offered friendly, prompt service and took the time to explain everything about the truck for an easy drive. Highly recommend.”
“Hello...
I was also with Super Tom on my last few moves. I was always treated as family. His sense of humor is a true beacon of happiness in an otherwise stressful day. Super Tom also has an uncanny way of anticipating needs that exceed expectations and really ease up on the many chores ahead.
I will always be back to Super Tom with my U-Haul needs in the future.
I highly recommend, excellent service and equipment.
A breath of fresh air!
Always thankful to my friend and brother
Super Tom”
“The staff here was helpful, fast service, organized, clean and felt appreciated. I'm so grateful for this location. I highly recommend uHaul for all moving needs.”
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“My experience at Enterprise Rent-a-Vehicle is always: Quick, easy, simple, and professional. I was not able to use a credit card (i was not aware of as a requirement) for a 20ft Truck and a manager was quickly able to accommodate me with a debit card machine instead. I was very appreciative for this. I have only used Enterprise for Vehicle Rental service and always will for the foreseeable future.”