Value Village, a Savers brand, is a global thrift retailer that offers a wide selection of gently used clothing, accessories, and household goods. Known for its focus on reusing and recycling, the store helps keep over 700 million pounds of used items out of landfills each year. The business also supports community programs by purchasing donated goods from nonprofits, providing them with vital revenue. With over 300 locations and approximately 20,000 employees, Value Village operates across the U.S., Canada, Australia, and Quebec under various brand names. Customers appreciate the good selection of clothing and often find excellent treasures during their visits. The staff are frequently praised for being friendly, kind, and patient, with some notes highlighting particularly helpful employees. However, there are concerns about store organization and customer service. Recent visits have experienced long lines due to limited checkout lanes, and some customers felt the store's checkout process was disorganized. An incident involving unprofessional behavior from a cashier led to frustration and negative feelings, with complaints about a lack of respect for seniors and poor management response. Prices are sometimes considered high, making affordability a concern for some shoppers. Despite these issues, many customers enjoy shopping here for the great deals and the positive impact on the planet. Overall, Value Village is seen as a place to find good quality items while supporting sustainable and community efforts.
