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January 2024 by adrian clegg
Absolutely beautiful furniture.I bought s dining table, bench and chairs and a king size bedroom suite. I couldn’t be happier perfect!
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November 2023 by Vera Bennies
It has been a pleasure working with Country Charm Owen Sound. The product is quality and will last a lifetime. The delivery and installation are perfection. So happy with my dining room bench with backrest and matching bench. The office chair is so comfortable, no more than excuses not to work. Thank you everyone at Country Charm
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November 2023 by Connie Russell
We had a king headboard made to match an existing bedroom suite. It is very well made and was stained to match perfectly. Delivery and setup was smooth. Excellent product and service. Highly recommended!
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September 2023 by Carolyn Bender
Bought a table and chairs...2 weeks later a chair arm broke. We dropped off the chair...it took 3 months to fix. I called twice...not great at returning phone calls. We went to pick it up...it was so dusty I really didn't want to put it in the car. It wasn't that great of a job. Called them to say they didn't put a finish on it. They were supposed to call back right away...it's been 3 weeks. We are happy with our purchase...they need to work on communication and put a bit more love into fixing things.
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June 2023 by Monika S
Good quality product at a reasonable price. Also if your looking for live edge wood and furniture those are available at the out building beside the main building
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March 2023 by Steph
Great customer service! The rocker I wanted was sold out & no longer made by the manufacturer.However, a few months later they reached out to me to advise the manufacturer had one left, would I still be interested. Big yes!The delivery person was very nice & brought it up to our apartment. The rocker is beautiful! I had been looking for years to find a larger wooden rocker, so me and my cat can sit on it.I will definitely look at Country Charm when we need other furniture.Thank You!!!Stephanie Harmeier
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October 2022 by Ernie Eberhardt
Well worth the wait. Recently received our new bedroom suite. The quality was above our expectations. This is furniture to last a lifetime. Thank you Country Charm.
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August 2022 by Hugh Hunter
I am really disappointed by the poor finish and subsequent follow up to make it right.I ordered a set of four maple press-back dining chairs and went to their shop to pickup when they called me. I loaded them carefully into my truck. The poor assembly and finish quality became apparent when I moved the chairs into my dining room.Of the four chairs, only three were acceptable. I called the store and explained my concerns to them. There were runs and sags in the finish, glue drips, end grain on many surfaces were rough to the touch, many surfaces had flecks of white embedded in the finish and a number of wooden hole caps had been pounded so hard into the holes that they were flattened. I was asked to return the chairs and they would fix the problems. I returned promptly with the three faulty chairs and showed each of my concerns to an employee. She assured me that they would be fixed and they would be ready in a few days. I told here there is no hurry but I wanted the work done right, not fast.Some weeks later I got an email telling me that everything was fixed and ready to go. Another disappointment - when I got there the chairs were stacked up inside the workshop door totally covered in dust. The employee that served me looked dismayed and we brought them outside into the sunshine. There were still problems that she went about dabbing touch-up marker on in an attempt to blend the white flecks in. She managed to make two of the chairs look better, but not good. I accepted them. The third chair still had a hardened blob of finish on the top corner of the chair back. A male employee attempted to sand out the flaw but was unsuccessful. I left that chair with her and said I will rerun in a week. Again, she assured me it would be fixed.I returned after the week only to find the blob was removed and they had sanded through the brown stain finish into the white maple below. She confirmed that is would not be acceptable if it was her chair and then went to fetch the manager/owner. I made it very clear to him that I was unhappy with the poor quality control. I told him that I’m an experienced instrument woodworker (20 years as a luthier) and brought up the idea of having good quality control when dealing with customers. His response was “It’s hand made furniture and I don’t want to argue”. I told him I wasn’t going to argue because the flaw is obvious. I also told him that I wanted to buy the chairs here to support a local business rather that a big box company. I conceded to him that it was obviously a mistake.He gave the flawed repair a light sanding and then spent the next 15 or so minutes dabbing the flaw with touch-up marker. He finally declared that the touch-up process was done. The flaw was darkened but blotchy. He offered for me to leave the chair but I was fed up by this time. I told him I’ll take my chair and go. He provided me with a touch-up marker just before I left and not a hint of an apology for me having to make four 45 minute trips to move poorly finished furniture.
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April 2022 by Debbie Spadzinski
In 2005, my husband and I ordered a solid maple dining room table with 5 leaves from Country Charm! We have been very happy with this purchase and mention regularly that we are so glad we made the purchase. Our twin sons often ask who gets this as their inheritance. It is a very solid and beautiful table, even after 17 years.Last summer (2021), my husband and I went back to Country Charm (since we were very happy with the purchase of our dining room table) and asked if they could make us a bedroom suite from a picture of one that we really liked (from elsewhere). They had no problem making it just like I envisioned with a few minor differences. It is absolutely gorgeous. Very solidly built. They delivered and set it up for us even though we live further away at a very reasonable rate.We will be back! Thank you Country Charm, you definitely deserve a 5 star rating!
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August 2021 by Rinu Mathew
We are very much delighted to purchase furniture from Country Charm to meet our needs. We are very happy to have a business with Wayne and Trudy as we are satisfied with our decision to purchase it and proud to support mennonite craftsmanship and their values. We can definitely say Quality meets here Craftmanship. Ambience and Hospitality in the store is awesome and which will impact your purchase decision very well.
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August 2021 by David Warrilow
A year ago, I purchased a number of items so that we could meet friends and family outside and at a distance. I spent two days looking at all the options in this area, and they were the best in quality and price. They also went out of their way to expedite my order. All of our visitors comment on their superlative quality.
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May 2021 by Peter
Purchased a Dining room Table and a Coffee table. Both excellent quality Wayne and his team really came through for us..Would definitely go back to them
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March 2021 by David and Sherry Buck
Fantastic! The furniture was tailored to what we wanted, is incredibly comfortable and are beautiful works of art that sit at our table. Thank you guys so much for your excellent service and beautiful product.
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March 2021 by T Chapman
I went looking for an alternative option for my son's bed when the initial bed I ordered from a well known furniture store in Owen Sound was delayed 3 times, with a new expected delivery date of 9 weeks after purchase. I came across Country Charm and found an amazing option that was ready for delivery immediately. The quality surpasses my initial purchase and the customer service was excellent. We will definitely visit again for future furniture needs!
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March 2021 by shannon sherwood
We have purchased three pieces of furniture from Wayne and Trudy. We are very pleased with the workmanship!! Our last purchase was a picnic table. When I first received it, I had concerns. Wayne did not give up until I was completely satisfied. Thank you so much for your dedication to customer service!! Terry and Shannon
