“I received exceptional service from the Pembroke location. Every employee I spoke with was fantastic, and I will definitely be using this location going forward whenever I need a vehicle. I don’t usually require a rental, but with all the vehicles at home out of town for the week, the team at Enterprise Pembroke made the entire process seamless and stress free.
What I enjoyed most was their ability to have a meaningful conversation with me and not just ask questions. When I picked up the vehicle, I was given a lot of helpful information specific to the condition of the car and its winter tires. Upon dropping it off, they also provided additional context around the things I experienced while driving the car. Even though it was at no fault of their own, they still took ownership of the vehicle they provided and offered me a free upgrade on my next rental. I am not very strong with technical details, especially when it comes to sensors and alert management especially in a car i’m not used to, but they put my experience first and made sure I felt supported throughout.”
“Customer service was excellent from initial phone call to and include the payment. Cameron was most courteous and professional. Their service is highly appreciated and recommended.”