-
March 2024 by Twisted Brilliance
Great spot for your pets and supplies in the Valley
-
February 2024 by Todd Young
Nice pet shop. Has everything. Good prices too.
-
February 2024 by Angela Brazeau
Friendly and Helpful
-
January 2024 by Tyler Keddy
I was amazed with how well this small pet store has much of everything in my opinion. I'd love to come back and make purchases!
-
January 2024 by Graciesmom 2018
Bought an aquarium figurine in Renfrew. Turned out to be the wrong one. Messaged on facebook to see if I could return it to Petawawa. Had the receipt. At no point did Ricks mention that it is exchange only. Drove all the way in today to find out I can’t have a refund. I understand that there was a sign up in the store but would it have been so hard to remind me when I asked about a return? I didn’t ask about an exchange but this would have been good to know.If I could give zero stars I would. I don’t recommend using this shop.
-
November 2023 by Shawn M.
Bought ember tetra and they have ich. Thankfully I put them in quarantine before adding to my main tank but now I have to spend more money to treat them
-
October 2023 by Hélène Boulet
Staff is so knowledgeable, they answered all our questions and gave suggestions.I rexommend!
-
October 2023 by Kevin Michaelis
Extremely happy with the services from there employees are well knowledgeable and friendly ! I will continue to purchase my fish and fish products from here ! ? ?
-
September 2023 by Samantha Lacelle
We were in with our 8 year old son earlier this week to get him a beta fish. While in the woman working let our son know that betas are able to live with neon tetras. We let her know how big our tank was, and she assured us they would be fine with his new beta in our small tank. 4 days later one of the little tetras looked like it had gotten into a fight and was missing part of his fin. After researching we learned that tetras are schooling fish and need atleast 6 in the tank or there is risk of them fighting and turning on each other. We also learned that our 2 gallon tank was no where near big enough for a beta and 3 tetras. My husband went into ricks and explained the situation. The woman (who we originally dealt with) was there with another woman and told my husband he could return the 3 tetras. We broke the news to our son who was obviously devastated. We then took the fish back to the store and they then refused to refund us for them. They said they meant we could “surrender” the fish. My husband explained that wasn’t they said originally and then woman then proceeded to tell my husband they should have been fine in the 2 gallon tank and they do not offer store credit or refunds. During this entire interaction she refused to make eye contact and look up from her computer My husband was clearly frustrated after us spending 100$ earlier this week and then to be treated so poorly. so he left, as he was leaving the woman proceeded to yell “have a nice day at him” in a sarcastic manner. Not only was this the worst customer service we have ever received but the people working in ricks have no clue about any of the animals they are selling. They are not experts and no one should be taking advice from them. This is the second time we were given false information at ricks resulting in heartbreak for our son. We will never recommend or be shopping here in the future
-
July 2023 by Robyn B
The crestie I saw at this location seemed healthy! Clear, bright eyes, good weight, and had many places to hide.The other animals seemed well taken care of as well and the woman working the front was very kind :)Limited bird food selection though!
-
July 2023 by Robyn Li
The crestie I saw at this location seemed healthy! Clear, bright eyes, good weight, and had many places to hide.The other animals seemed well taken care of as well and the woman working the front was very kind :)Limited bird food selection though!
-
June 2023 by Arby
The crestie I saw at this location seemed healthy! Clear, bright eyes, good weight, and had many places to hide.The other animals seemed well taken care of as well and the woman working the front was very kind :)Limited bird food selection though!
-
May 2023 by Merrie Hammel
We were in the store 2 days ago and bought 5 fish (2 glow tetras and 3 balloon mollies). Today, we found 2 of them dead in the tank, and the fish we had previously from a different store was also dead. The water is testing fine, and the temperature is good. Which leads us to believe that the fish we bought from Rick's carried something into our tank. We are extremely disappointed and will not be buying fish from here again. We should have listened to the warnings people gave us.
-
April 2023 by Dan Sofalvi
Friendly professional atmosphere. The lady was very helpful and anything they don't have they said they could order. Worth checking out. Thank you.
-
April 2023 by Brenda Lo
All my fish died. Upon getting home I noticed one with ick. Being over an hout away I immediatly called to give them a heads up so they could address the problem there. The return policy I was told was 50% within 48 hours by a less than helpful staff member.I chose to treat myself but was to late. It spread.The tanks there are all linked to the same filtration system so it is no wonder. I should have known better. Meanwhile I went to the Renfrew location. Much nicer friendlier and cleaner no problem with the fish or service. I am 50+ years in fish so I know what I am doing regards to safely keeping fish.
