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March 2024 by Jacki Steward
Had a great experience with assured ,they treated me with respect they made sure my car was done on time ,the gentleman Ron was super helpful and my van looks better now then before the deer hit me ,Highly recommend Assured automotive for repairs ?
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February 2024 by Heather Knechtel
Ron and his team at Assured go above and beyond. They booked me in quickly, and replaced my bumper beautifully. Not only that, but they also washed my car, detailed the front interior, and my removed the embarrassing collection of drive-thru debris in the back seat!
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February 2024 by Robyn Harrison
Had just bought a new car and my husband was hit by an ebike. Took 4 months to repair the damage they literally killed the paint job on the hood of the car by taking off the clear coat. Did not hook up the door wires priberly. They charged the insurance company for parts that we just found out were literally Bungie corded back together. Also put in broken parts in the lights. Now our front bumper keeps popping off as well it's been over a year and a half and we are still waiting for parts that we were charged for. Do not use these guys at all.Sure it was Craig Scott 2015 Subaru Legacy 3.6r.He stopped by weekly and has made numerous calls. One was finally returned however we were going into my daughter's high school graduation and he was told he would get a call back the next dayIt's been so very long and honestly the insurance got the insurance money and don't care
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January 2024 by Jessie Trudeau
** update: After speaking with Jack, he again blamed his staff for the issues at hand. I told him he can't keep blaming his staff when he said he would personally take care of me. He was arrogant, rude, and lacks common sense. I don't know why he cannot understand that this issue was his and his alone! No wonder he cannot keep any staff! *** Stay far away from this place! I came in for a quote in July 2023. After many phone calls and chasing this company I finally had enough. I spoke to Jack the manger. He assured me that he would be personally looking after my claim since they ' dropped the ball so many times'. Jack seemed very convincing that he going to take care of me, so i went ahead with booking my car to get fixed. I showed up this morning and my paperwork wasn't ready, my rental wasn't set up, and while I was there a lady with a beautiful new VW SUV complained that here power steering wasn't fixed properly. After waiting 20 mins and watching 3 different staff members sit around drinking coffee ( not one employee attempted to do my paperwork) , Jack finally made a appearance and said they lady who does the paperwork called in sick. "I don't know what you expect me to do about that. " Completely the opposite of the way he spoke to me on the phone. He didn't care, and made excuses. Exactly what he promised wouldnt happen on the phone back in December happened again. I highly expect a response with more excuses. If you cannot organize a simple repair, and simple paperwork, I wouldn't trust you with my car! Absolutely the worst service!
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January 2024 by judy couch
The staff were very efficient and friendly. The quality of work was excellent. I hope to no need a collision service again but I would not hesitate to return to this shop and would certainly recommend them to friends
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January 2024 by Judy Rich
The flawless repairs were only exceeded by the friendliness, helpfulness and concern of all the staff.Bravo!
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January 2024 by Shelby Wilson
I brought my car in December 18th, and I had it assessed, parts ordered, and car completely finished by January 2nd. They worked extremely fast and efficiently especially considering the multiple holidays throughout that short span of time. Ron was incredible from the very start to the finish. He was on top of it from day one. I will recommend this place for sure, and if I ever run into any car problems like that again I will definitely be back. Thanks a lot Ron!!!
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January 2024 by Dustin McIlwain
Very happy with the courteous service provided. Wirk on vehicle was done professionally and efficiently.
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January 2024 by Jamie Wiltshire
Great communication, early delivery of my vehicle, quality work and customer service is excellent. Highly recommend Assured Automotive
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November 2023 by Elgin Ho
I would like to thank and give a high praise to Assured Automotive & Collision, formerly known as Wallace's Conely Collision. The entire staff at Assured were very professional and friendly, when greeting and thoroughly addressing the damages on my 2021 Honda CRV Sport. They are very efficient, and well organize with their repairs. High praise to their auto body technicians as well, I was quite impressed with their workmanship and attention to details.I had recently had a rear-end accident and the coordination of this whole process took less than 3 weeks (insurance approval, rental, body shop appointment and vehicle completion). From the start to the final presentation on delivering the vehicle to me and my wife, was above and beyond. They also took care of the 2 minor dents on passenger front door, which honestly, I really do appreciate. A very kind gesture, in providing me a complimentary jug of washer fluid. Overall they deserve a high rating in both customer service and autobody repair service, based on our personal experience.Services: Auto body & trim repair
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November 2023 by Don Scambler
Assured did a fantastic job on my vehicle, from the moment I contacted them to getting my vehicle back, 10 for quality repairs, 10 for timely updates and 10 for service and delivery of my vehicle, awesome! Kudos!Service: Auto body & trim repair
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October 2023 by Wayne Lockie
Kristy, the estimator, did a thorough, professional job of documenting all the damage on our car. Dylan made us feel comfortable during this very lengthy repair. It didn't help that a part was out of stock. Everyone in the office was cheery and supportive and deserves recognition. From office to shop, they've more than earned a 5 star recognition!Services: Auto body & trim repair
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October 2023 by Teresa Gainey
I had a great experience with assured. They did a great job fixing my bumper and even cleaned the in and outside of the car.
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October 2023 by Jason Beers
Horrible experience. They did a great job of making a bad time worse. The lack of compassion and honesty made it easy not to care about all the flaws in their work. Very disappointed. It's sad when you can see the flaws from the other side of the parking lot at work. Would not recommend.Service: Auto body & trim repair
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October 2023 by Joseph Christoff
After having a chance meeting with a moose with my Ram, who coincidentally strolled off into the woods. Assured came through like Champs. Truck looks great and they couldn't have been more pleasant to deal with. They kept me up to date on the entire process and finished ahead of schedule. Edit. Spoke with Brian today as he followed up on my experience with Assured and that everything was still good. This extra level of customer care and service makes me wish I could select higher than the 5 stars alloted. Great job and would definitely recommend
