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May 2025 by Lindsay W.
This dealership has repeatedly shown poor customer care, but one experience stands out. In August or September 2023, I brought in my late sister's car after the brakes failed. I was told it was due to a manufacturer's defect--but because the car hadn't been serviced "on schedule," I was required to pay out of pocket. My sister had passed away from cancer just a month earlier. Understandably, car maintenance wasn't her top priority. I explained this, but there was no empathy, no flexibility--just policy. Most recently, I used the shuttle service for a simple tire change. When I called for a return ride, no one showed up. I was put on hold repeatedly and eventually had to arrange my own transportation before closing. When I arrived, I was met with a hollow apology and was told they were short-staffed. I was handed a bill and told to return to have the tires torqued. I've given this dealership multiple chances (there are more examples of poor service I could name). It consistently feels disorganized, dismissive, and transactional. I submitted a complaint to Kia directly but haven't received a case number or any follow-up. I'm not holding my breath. I wouldn't recommend this location to anyone who values reliability, communication, or basic human decency.
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October 2024 by Brittany Farrell
Nick did an awesome job at finding a car perfect for my family!
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October 2024 by Michael Rosa
Hassle free experience having my car serviced at the Peterborough Kia location. Transparent and efficient, will be back. Highly recommend.
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October 2024 by Harry Vanwensem
Customer service of the service department is brutal! We ended up taking my dad’s Kia to a different location!
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October 2024 by Karen Crozier
My 90 year old Father was treated very badly here. We had to take his vehicle somewhere else.
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October 2024 by jenna fairley
Had the pleasure of working with Dave Peters at Peterborough Kia. Very impressed with his knowledge of the vehicle explaining everything in termsI could understand. I would highly recommend Peterborough kia to anyone looking for a vehicle.
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October 2024 by Scott Hutchinson
Update review. After speaking with Paul, the owner, I was able to voice my concerns and the situation at hand. Paul was understanding of concerns and addressed them. My situation has been corrected. Thank you for taking the time to meet with me and hear my concerns.
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October 2024 by Dan Parent
Dealership staff were friendly, knowledgeable and a pleasure to work with.
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October 2024 by Omer Sadi
I recently visited Peterborough KIA to lease a new Kia Sorento and I’m pleased to share my experience.
Nick was extremely friendly and knowledgeable. He went above and beyond to answer all of my questions, and I never felt rushed or pressured into making a decision. The dealership had an impressive range of Kia models. I found the pricing to be competitive, and the dealership was transparent about fees. The entire process was smooth and straightforward. I appreciated how they made the process stress-free, especially when it came to handling the final paperwork and delivery of the vehicle.
I highly recommend Nick for anyone looking to buy a Kia from Ontario. The combination of excellent customer service, wide vehicle selection, and competitive pricing makes this dealership stand out. I’ll definitely be returning for future service or vehicle needs.
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October 2024 by Pawan
Finally I got my car would like to really thank Tim and Nick both are really great guys and help me with every step from starting till the end . i would really recommend to friends if they want to buy cars in future
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September 2024 by Ian Smith
This is the last time I will ever go to the Kia Peterborough.1 the service department is HORRIBLE!!! EVERY TIME I have gone there has been terrible service! First time I went for a recall 3.5 hrs later. The second time was rear camera fixed..got home backed up in my driveway. CAMERA IN UPSIDE DOWN!!
Even after all that. Went back one more time for an Oil change and a check on computer chip? 2.5 hrs. 2.5 hours really 2.5 hours.
Omg and I give one more chance..wrong.
Today quote me 104 for a oil change after I told them make and model and engine size. Yep. You guessed it 145 later!! I asked why, they tell me the that my suv is bigger( then a seltos) never owned A Seltos? After I told them I have a sorento which they knew already. Anyways I would NEVER recommend this Kia service we had to go to Newmarket to buy our new truck
GOOD LUCK ? if you go there
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September 2024 by Victoria Hotton
Nick was so helpful when I was looking for a new car. He conducts himself with such a high level of honesty and knew exactly how to find what I was looking for. Efficient, transparent, and an excellent price. Will be going back to Peterborough Kia for all my car-shopping needs. Highly recommend!
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September 2024 by SirWinnifredLaFrog
5 stars for 5 star service!!!
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September 2024 by Marielle Wing
Fantastic Customer Service. Peterborough KIA always demonstrates how much they care for their customers! They are patient, knowledgeable and kind.
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September 2024 by Douglas Greenley
I only gave you the one because I had to to be able to leave I review. Then on July 15th 2024 our Kia soul went in for a recall dropped it off around 9:00 in the morning the appointment was at 10:30 at 11:30 we receive a call stating that the car won't go into drive that it was stuck in park I drove the vehicle there and we had drove it many days prior with no problems. Basically the service people told me it was my problem I would have to repair at my cost I'm not or my wife not the one that broke it so I had it towed home
