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November 2023 by Pam Fulton
Very disappointed with how the manager responded to a grooming concern. I pay the premium rate $180.The dogs came out looking great but his ears had not been cleaned.She all but called me a liar.
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November 2023 by jerry b
i ordered n paid on line. i didnt receive a confirmation email and my order online stated a out of stock on one item after my order went thru. when i called the store the employee "Kayla" was very short worded, her voice tone was not friendly at all. our interaction took way to long and it wasnt until she finally took my order number that she was able to confirm that yes , my order was ready.
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October 2023 by Giselle Whitton
The staff at PetSmart were phenomenal. The groomers are fantastic. I will come back again. I tried a private groomers and felt the professional level the same. I’m very pleased
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September 2023 by Christopher Michael Spain
Clean store with friendly and helpful staff. The till can form a line quickly but they regularly call for 'backup'. Once reinforcements arrive things flow smoothly again. The parking lot needs more trees and safer pedestrian crossings.
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September 2023 by BuckhornVette
Our little Havapoo puppy ran into some bushes last evening and emerged covered in little green burs. It was so bad he couldn’t even open his eyes. We cut out what we could however it was obvious that we weren’t going to even scratch the surface when it came to removing them from his face, ears and around his mouth (not to mention his entire body, tail etc). He had a bad night as the burs bothered him as he tried to sleep. My wife called PetSmart first thing this morning to see if we could get the little boy in for an appointment. We were told that they were fully booked today (long weekend starts tomorrow) however after a long few minutes on the phone they said that if we brought him in right away they would try to do what they can to alleviate the little guy’s distress. Hannah was our groomer and she was fantastic! When I came back to pick him up he had a complete cut! Hannah took the time out of her schedule to help fix the issue and at the same time make Finley look amazing.The entire grooming team are caring, helpful and so accommodating! I can’t say enough about Hannah and her wonderful colleagues in the grooming department. We can’t thank you enough for your efforts today.
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August 2023 by Terri Slaunwhite
Staff are always friendly and helpful. The website is very troublesome sometimes when trying to check out. Always a large range of items to choose from. He did a pet adoption for a kitten a few years ago, and it was a great only issue that he came with an eye infection.
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July 2023 by Justine Moody
Wally had the best experience during his first full groom away from home! Carina did a fantastic job! I’m so impressed by her work and all the staff at per smart :) they truly care about your pet. we will definitely be back. Thank you Carina!! :) :)
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July 2023 by Jenn Cardona
Slightly overpriced but overall very good quality pet supplies. Good selection of fish, small mammals, birds, reptiles and cats.
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July 2023 by Dan Koehler
Always friendly service and a decent selection. Adding in the button for service at the fish / reptile section was a smart move.
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June 2023 by Jeannie Holland
Great staff, clean store. Our dog fell in love with the Charity bear and has mauled it so many times (I repair it) that it looks deformed but our Simon still loves it.❤️
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June 2023 by Bruce Christopher
Great product!. Some wonderful Staff and unfortunately some, not so good staff. Customer service is unpredictable at best.
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June 2023 by Cara M
It's a great place but I have recently noticed as with everything else, the prices have gone up like crazy since covid! Otherwise, great store and very helpful employees!
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May 2023 by Marsha R.
This Training made a huge difference to the life of my pet Jedi and myself . We are delighted with the Beginners class and intend to go on .We were fortunate to work with Mary Lowe an excellent Dog trainer knowledgeable and experienced. This was the best money spent and is comparatively an amazing situation for training ! so so pleased with the progress made ... each week I could see a difference ! I am intending to write a detailed review because this was such a success for our entire family .
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May 2023 by Stephanie Sherrer
My little chihuahua took puppy training here with Mary, she was absolutely amazing and didn't mind that I had to bring my toddler with me as well. Would definitely recommend anyone with puppies/dogs to go and see her she's such a sweetheart and very patient
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May 2023 by Zen Scared
The care of the hamsters and fish are terrible. There are dozens of fish in small tiny bags filled with water and majority are slowly dying in there, most fish need a heater, filter, an actual tank and accessories. The hamsters are all in small sad enclosures when they need way more space to be comfortable, and better bigger hamster wheels. I don't know much about reptile care or bird care but I wouldn't be surprised if those animals are having their care neglected as well. This is just cruel for all those animals, and considering yall have 1700+ stores there's probably hundreds or thousands of animals dying at your stores.
