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November 2024 by i Apologies
The owner is completely miserable! I've also heard stories about her snappy behavior. Had a friend work there and she was so rude and no help. Now i see why. Don't support bullies and rude people!
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November 2024 by Sarah Jane Neilson
Employees actually talked to me and made me feel important to be shopping in their store.
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October 2024 by Char cylchar
I was greeted as soon as I walked into the store. The Store Rep found exactly what I was looking for, the slippers in Croc's & Sketcher Slip in's, both in my size!
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September 2024 by Edward Haehnel
Exceptional customer service.
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May 2024 by Andrea Yeotes-O'Rourke
Great selection. So happy you moved to a bigger store!!
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May 2024 by Nuru Kasam
I recently visited Softmoc to find a new pair of shoes for my wife, and I couldn't have asked for better service than what I received from Alicia and Matheson. They were both incredibly knowledgeable about the products and took the time to understand my preferences before recommending options. Alicia's friendly demeanor made the entire shopping experience enjoyable, while Matheson's attention to detail ensured that I found the perfect fit. Their professionalism and expertise truly stood out, and I left the store feeling confident and satisfied with my purchase. I highly recommend seeking out Alicia and Matheson for all your footwear needs at Softmoc!
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March 2024 by Janice W
I've bought a selection of SoftMoc footwear (online) over the years, so being able to have a store close by makes it so much easier to shop...always a better experience to see, feel and try on! Kelsey was quick to help me with my shoe size, along with being friendly and efficient!
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August 2023 by The G.C. Moose
Careful about softmoc. The managers Sarah Jordan, Kiara the blond that wears a tootoo and looks like the off spring from the minions movie are ALL Horrible and corrupt that also includes Madi Couture and Kevin Archer the V.P of operations. While I worked there ALL of them would hang out in the back stock room and left me too do all the work on the floor and dealing with customers. KEVIN Archer wrongfully dismissed me and they only pay $14.50 an hr when minimum wage in in Ontario is $15.50 an hr
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August 2023 by Allison Long
Tried to find a pair of shoes today and hand no help, not even an offer to help find sizes or anything. Not to mention the retail being all over the floor making it hard to walk around the store. Do not expect customer service here as the woman who cashed me out ask ME what size the shoe was as she was holding it in her hand!!! Disgusting experience.
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August 2023 by John Shannon
Arrived at 10.05 am this morning to find clerk scrambling to open. Gates open about 5 inches. I tucked my head in to ask if open. Response curf and non aplogetic.. Even " snappish"... In a few minutes. When open the clerk ignored me..no eye contact and then engaged with a person who followed me in. I left and you lost a $ 300. + sale.
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August 2023 by L J
I was at the store in Peterborough today and left with nothing. There was ok inventory but too bad with four people working,no one even bothered to engage. Cannot say I'll be stopping in again !
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August 2023 by Laura Bowler
Great selection and service! I love our local softmoc!
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June 2023 by sistah cool
Lots of choice, not much help. Left without buying, but selection, location and convenience give it four stars-- had we had a good staff influence, it'd have been a 5
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March 2023 by Michelle Hanlon
The stickers on the shoes stated 50 percent off but the price was 119 on sale for 99 where’s the sale false advertising staff where helpful
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November 2022 by Round Around
I Was there today and Grace helped me get my daughter some ugg boots and she was a great help! Wonderful customer service and she has great energy! Thanks a bunch and keep up the good work!
