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August 2023 by The G.C. Moose
Careful about softmoc. The managers Sarah Jordan, Kiara the blond that wears a tootoo and looks like the off spring from the minions movie are ALL Horrible and corrupt that also includes Madi Couture and Kevin Archer the V.P of operations. While I worked there ALL of them would hang out in the back stock room and left me too do all the work on the floor and dealing with customers. KEVIN Archer wrongfully dismissed me and they only pay $14.50 an hr when minimum wage in in Ontario is $15.50 an hr
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August 2023 by Allison Long
Tried to find a pair of shoes today and hand no help, not even an offer to help find sizes or anything. Not to mention the retail being all over the floor making it hard to walk around the store. Do not expect customer service here as the woman who cashed me out ask ME what size the shoe was as she was holding it in her hand!!! Disgusting experience.
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August 2023 by John Shannon
Arrived at 10.05 am this morning to find clerk scrambling to open. Gates open about 5 inches. I tucked my head in to ask if open. Response curf and non aplogetic.. Even " snappish"... In a few minutes. When open the clerk ignored me..no eye contact and then engaged with a person who followed me in. I left and you lost a $ 300. + sale.
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August 2023 by L J
I was at the store in Peterborough today and left with nothing. There was ok inventory but too bad with four people working,no one even bothered to engage. Cannot say I'll be stopping in again !
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August 2023 by Laura Bowler
Great selection and service! I love our local softmoc!
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June 2023 by sistah cool
Lots of choice, not much help. Left without buying, but selection, location and convenience give it four stars-- had we had a good staff influence, it'd have been a 5
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March 2023 by Michelle Hanlon
The stickers on the shoes stated 50 percent off but the price was 119 on sale for 99 where’s the sale false advertising staff where helpful
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November 2022 by Round Around
I Was there today and Grace helped me get my daughter some ugg boots and she was a great help! Wonderful customer service and she has great energy! Thanks a bunch and keep up the good work!
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July 2022 by JoAnne McIlmoyle
Small space and limited seating but sales staff deserves 5-stars.
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June 2022 by Hugh Know
Service was worse then wiping your but with razors. Just rude and painful. They still got my business somehow from online being cheap with quick delivery,
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January 2022 by Indira Juman
The worst customer service! Just order online!
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December 2021 by David Mergant
Customer service was awful, can’t tell if it was because there was only two people or just because it was bad, reading the other reviews makes it seem like it might just be a staffing issue. Super disappointing
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December 2020 by Natalie Windell
Every time I go to buy a pair of shoes I remember the extremely rude lady who works here and avoid the place. She was rude on multiple occasions so I can't just say she was having a "bad day". She makes you feel as though you coming into the store has greatly inconvenienced her... just a miserable lady, I'll shop elsewhere
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December 2020 by Paula Carswell
Stood there for 15 minutes 3 people working and not one person came to the entrance to say how long it would be to go inside the store. They lost my purchase...
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December 2020 by Ryley G
Staff were okay at best, seemed disinterested in being there. Asked what they had in a size 11 women's and got a response of "nothing". Going online I found that some products can be ordered in an 11, really feel like they didn't want to help me. They have a decent selection and carry the brands shoes that most people may be looking for, however due to the sizing issues I've never bought anything from this store. I would advise to look elsewhere in the mall or downtown Peterborough.
